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17 results for Help Desk in Phoenix, AZ

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We are offering a contract for a permanent position in Phoenix, Arizona for a Help Desk Analyst in the Chemicals Manufacturing industry. The role involves providing user-friendly ICT support to internal customers, offering first-line support for incidents and requests, and implementing improvements to enhance the system's overall performance.

Responsibilities:
• Provide first-line incident and request support to swiftly restore user operation and prevent recurring issues
• Install necessary software to facilitate user-friendly ICT support
• Carry out continuous system analysis and suggest enhancements to boost overall system performance
• Develop, store, and distribute technical documents in accordance with the knowledge management standard
• Create comprehensive user guidelines for specific desktop products, software programs, or systems to foster independent usage and prevent recurrent issues
• Execute administrative and maintenance tasks to ensure standards adherence, including preventive maintenance on client systems, hardware repair, and inventory maintenance
• Maintain up-to-date ticketing records
• Stay updated with the latest developments in the specific field to provide a service that is continuously based on updated knowledge and share this expertise within the ICT department
• Train internal customers in technical solutions for business processes
• Participate in a rotation system to be available for emergency service as the on-call technician.

• Possess an extensive knowledge of the Chemicals Manufacturing industry.

• Proven experience as a Help Desk Analyst or similar role in customer support.

• Proficient in working with Ticketing Systems for managing and resolving issues.

• Demonstrated ability to handle Service Desk Tickets effectively and efficiently.

• Strong problem-solving skills with a focus on providing exceptional customer service.

• Excellent communication and interpersonal skills to interact with internal teams and customers.

• Familiarity with various operating systems and platforms.

• Ability to diagnose and resolve technical hardware and software issues.

• Knowledge of network security practices and anti-virus programs.

• Ability to work well under pressure and manage multiple tasks simultaneously.

• Willingness to work in shifts and be available for on-call duties.

• Relevant certifications in IT and Help Desk support would be a plus.

• Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.

Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

17 results for Help Desk in Phoenix, AZ

Help Desk Analyst We are offering a contract for a permanent position in Phoenix, Arizona for a Help Desk Analyst in the Chemicals Manufacturing industry. The role involves providing user-friendly ICT support to internal customers, offering first-line support for incidents and requests, and implementing improvements to enhance the system's overall performance. Responsibilities: • Provide first-line incident and request support to swiftly restore user operation and prevent recurring issues • Install necessary software to facilitate user-friendly ICT support • Carry out continuous system analysis and suggest enhancements to boost overall system performance • Develop, store, and distribute technical documents in accordance with the knowledge management standard • Create comprehensive user guidelines for specific desktop products, software programs, or systems to foster independent usage and prevent recurrent issues • Execute administrative and maintenance tasks to ensure standards adherence, including preventive maintenance on client systems, hardware repair, and inventory maintenance • Maintain up-to-date ticketing records • Stay updated with the latest developments in the specific field to provide a service that is continuously based on updated knowledge and share this expertise within the ICT department • Train internal customers in technical solutions for business processes • Participate in a rotation system to be available for emergency service as the on-call technician.

Help Desk Analyst We are looking for a Help Desk Analyst in the Chemicals Manufacturing industry, based in Phoenix, Arizona. This role involves providing first-line support for internal customers, ensuring user-friendly ICT support. The role also requires continuous system analysis and maintenance tasks to keep the system at peak performance. Responsibilities: • Install software to facilitate user-friendly ICT support for internal customers. • Provide first-line support for incidents and requests to ensure users are operational swiftly and prevent recurring issues. • Continually analyze the system and recommend improvements to enhance overall system performance. • Create, store, and share technical documents in accordance with knowledge management standards. • Assist with training regarding user guidelines for specific desktop products, software programs, or systems to empower end-users and avoid recurrent issues. • Execute administrative and maintenance tasks including preventative maintenance on client systems, hardware repair, and inventory maintenance. • Maintain up-to-date ticketing records using the Ticketing System and manage Service Desk Tickets effectively. • Stay updated on evolutions within the specific field to offer a service based on the latest knowledge and share this expertise within the ICT department. • Train internal customers on technical solutions for business processes. • Participate in a rotating on-call schedule with other team members, being available for emergency service when possible.

Help Desk Analyst II We are offering an opportunity for a Help Desk Analyst II to join our team in the Real Estate - Developers industry, located in Scottsdale, Arizona, 85250-4421, United States. As a Help Desk Analyst II, you'll be responsible for providing technical assistance and support related to computer systems, hardware, and software. You will be responding to customer queries, running diagnostic programs, isolating problems, and determining and implementing solutions. Responsibilities: • Handle an average of 10 customer tickets per day• Utilize technologies such as Intune, Ubiquiti, MS365, Outlook, and SharePoint to resolve customer issues• Collaborate with Managed Service Providers (MSP) for escalated issues• Maintain an up-to-date knowledge of Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, and Microsoft• Use Active Directory to manage user accounts and access controls• Assist with the configuration and management of Apple Devices and Computer Hardware• Carry out deployment tasks as necessary• Leverage skills in Configuration Management to ensure systems are running optimally

Front Desk Coordinator We are offering a permanent employment opportunity for a Front Desk Coordinator in the commercial property management industry, located in Phoenix, Arizona, United States. The role involves a blend of in-office and remote work and centers around providing administrative assistance, managing tenant communication, and ensuring smooth office operations. Responsibilities • Act as the primary contact for all tenant-related inquiries, addressing them in a detail oriented and efficient manner. • Maintain up-to-date records of vendor services, including maintenance, janitorial, and landscaping, and follow up on invoices and service confirmations. • Manage and streamline office operations, including stock levels of office supplies and office organization. • Collaborate with team members to improve operational efficiency and provide administrative support for special projects. • Assist tenants with various requests related to building operations and services, and ensure timely resolution of maintenance requests. • Coordinate and communicate tenant requests and maintenance issues with the relevant team members. • Help in the process of requesting and tracking vendor services, including obtaining quotes, scheduling appointments, and confirming completion of work. • Assist with scheduling tenant meetings or events, ensuring all logistics are handled smoothly. • Prepare and distribute communications and memos to tenants and team members as directed. • Maintain and update property files and records in the company’s management system.

Desktop Support Analyst We are offering a long term contract employment opportunity for an experienced Desktop Support Analyst in Phoenix, Arizona. In this role, you will be working with a variety of technologies such as Android Development, Cisco Technologies, Citrix Technologies, and Computer Hardware. Responsibilities: • Provide technical support for desktop computers and software, ensuring all systems are functioning properly • Manage and resolve issues related to Android Development, utilizing your skills and expertise in this area • Maintain and troubleshoot network systems, with a focus on Cisco Technologies • Provide support for Citrix Technologies, ensuring optimal performance and addressing any issues as they arise • Handle hardware issues, utilizing your knowledge of Computer Hardware and Dell Technologies • Manage user accounts and access using Active Directory • Provide support for Apple Devices, ensuring they are set up correctly and resolving any technical issues • Implement and manage Backup Technologies to ensure data is protected and can be recovered if needed • Ensure systems are properly configured and managed, utilizing Configuration Management skills

Desktop Support Analyst We are in the process of hiring a Desktop Support Analyst for our team in the metal fabrication industry, located in Cypress, California. As a Desktop Support Analyst, you will be tasked with handling IT-related issues, including support for desktops, laptops, printers, and handheld scanners. Your proficiency in operating systems, applications, and technologies will be crucial to your role. Responsibilities: • Provide support for desktop and application technologies including desktops/laptops, printers, and handheld scanners. • Display a strong working knowledge of the Windows OS and desktop productivity tools such as Microsoft Office. • Manage virtualization technologies and active directory operations. • Understand and troubleshoot networking protocols like TCP/IP, DNS, DHCP. • Support VPN applications and Microsoft products and applications, including Windows OS, Office Suite, Teams. • Offer web browser support for platforms such as Chrome, Edge. • Utilize IT Service Management Systems like ServiceNow. • Handle operating systems like Windows, MacOS, Linux. • Manage mobile device management (MDM) solutions and file-sharing platforms like OneDrive, SharePoint. • Support remote desktop protocols and tools. • Provide support for email systems and protocols, including Microsoft Exchange, Outlook, IMAP/SMTP. • Implement endpoint security solutions and offer printer and peripheral support. • Use collaboration tools effectively.

S125 Service Associate We are in search of a Call Center Customer Service Rep to join our team in the Payroll Services industry, located in Phoenix, AZ. In this position, you will be tasked with providing customer service in a client service center, handling inbound calls, and maintaining customer records. Responsibilities: • Handling and responding to inbound calls from both active and terminated participants/employees of our clients• Interacting with client/employer plan administrators through inbound calls• Providing education on S125 products, our policies and procedures, and IRS guidelines and regulations• Escalating tasks or documentation to other teams within the organization as necessary • Developing and maintaining a basic working knowledge of the range of our products• Utilizing various systems and software packages, including HRIS, Salesforce, Flex Core Advanced, and ORS• Ensuring all interactions are documented, and data entry tasks are performed accurately• Maintaining a strong sense of prioritization and organization in your work• Researching and resolving client claims and complaints effectively and in accordance with our policies and procedures.

Receptionist We are offering a short term contract employment opportunity for a Receptionist in Scottsdale, Arizona. In this role, you'll be a central figure in our operations, handling a multi-line phone system, managing customer service inquiries, and ensuring smooth data entry operations. Your expertise in email correspondence, confirming appointments, and organizing files will be crucial to your success in our team. Responsibilities:• Oversee the operations of a multi-line phone system, ensuring all calls are answered promptly and directed to the appropriate party.• Offer excellent customer service, resolving inquiries efficiently and maintaining a positive rapport with all contacts.• Manage data entry tasks, ensuring all information is accurate and up-to-date.• Handle email correspondence professionally and promptly, ensuring all relevant parties are kept informed.• Utilize Microsoft Excel, Outlook, and Word to maintain records, manage schedules, and perform other necessary tasks.• Schedule appointments accurately, avoiding any scheduling conflicts.• Organize files for easy retrieval and efficient workflow.• Leverage interpersonal skills to establish a positive and productive work environment.

Supplier Specialist Supplier Specialist: Engages and partners closely with suppliers and internal client Relationship Management partners, to ensure attrition is minimized as well as proactively identify client or supplier issues. Major Job Duties and Responsibilities: As a Supplier Specialist, you will play a key role of being a Commercial Card and Wholesale Payables Subject Matter Expert (SME), responsible for working directly with suppliers to identify objection to card and other e-payables acceptance. By offering applicable product solutions or features, you will aim to retain suppliers on Commercial Card and Wholesale Payables programs. A Supplier Specialist will primarily work with at-risk suppliers to retain suppliers for clients on the Commercial Card Single-Use Account and Purchasing Card products. Supplier Specialists will play a pivotal role in working directly with suppliers to provide a best-in-class experience for clients and their suppliers. What will separate an average candidate vs. a great candidate on a resume? · Sales Experience · Excel and Outlook Experience · Very strong communication skills including written and verbal · Ability to effectively work across multiple strategic audiences · Looking to be a leader or have management experience Day to day responsibilities: · Manage supplier retention leads across multiple inbound channels, including phone, email, web, and internal reporting · Manage a portfolio of key card-accepting supplier relationships · Review Impact Analysis to determine the impact of a supplier’s attrition on clients and the organization · Identify root cause for suppliers wishing to opt-out of card acceptance and offer product and/or service solutions to meet supplier needs and retain them in the card program · Maintain relationships with internal key partners · Identify potential process improvements

Receptionist We are offering a contract employment opportunity for a Receptionist in Scottsdale, Arizona 85260. This role focuses on providing administrative and clerical services to ensure the smooth and efficient functioning of our workplace. As a Receptionist, you will be at the forefront of our office operations, handling tasks ranging from phone coverage to office maintenance. Responsibilities: • Screen and route calls, ensuring efficient phone coverage.• Welcome visitors and guests, providing a positive first impression of our organization.• Manage the conference room calendar and office seating charts.• Keep the reception desk, closet, and hallways tidy and well-stocked.• Receive, sort, and distribute USPS Mail/FedEx/UPS/Courier deliveries.• Coordinate ground transportation for guests, when necessary.• Undertake ad hoc research and clerical projects, including word processing/data entry.• Assist in ordering and maintaining supplies for the office.• Use Microsoft Office Suite Skills, including Excel, for various tasks.• Utilize interpersonal skills to interact with and assist all levels of employees and visitors.• Manage customer service and email correspondence.• Organize files and schedule appointments efficiently.

Client Services Representative We are offering a long term contract employment opportunity for a Client Services Representative based in Phoenix, Arizona. This role is within the insurance industry, primarily focusing on providing administrative support to the team, maintaining up-to-date systems, and offering top-notch client service. Responsibilities: • Assist with administrative tasks to support the team in various projects. • Ensure all systems are maintained and updated accurately. • Handle information and forward it to the account manager teams. • Play an instrumental role in maintaining and processing insurance claims. • Offer a high level of client service beyond typical call center support. • Utilize Microsoft Office for various tasks and data management. • Contribute to the management of health insurance coverage and related tasks. • Assist with the administration of third-party insurance carriers. • Verify insurance coverage and administer related tasks. • Help the team to maintain an efficient and seamless customer experience. • Engage in the processing of customer credit applications and maintain accurate customer credit records.

Bilingual Spanish/English-Customer Service-Worksite Repre... We are offering a permanent employment opportunity for a Bilingual Spanish/English-Customer Service-Worksite Representative in Phoenix, Arizona. The role is within the insurance industry and will involve addressing customer inquiries and concerns, providing detailed policy information, and supporting policyholders with insurance product knowledge. Responsibilities: • Address customer service inquiries and concerns in a detail oriented and amicable manner • Support policyholders by providing detailed information about policies statuses and insurance product information • Respond to policyholder inquiries regarding claim service and intake related issues • Assist with basic technical troubleshooting for self-service related issues • Contribute to APV revenue by sending transfers to the sales team • Handle claim intake for policyholders • Maintain quality, handle time, auxiliary time after call work, and other KPIs in line with departmental standards • Provide feedback to leadership, support process improvements, and understand organizational objectives • Participate in partnership training and mentor entry level representatives • Perform other duties as assigned • Uphold the organization's tenants: Personal Connection, Empathy, Problem-Solving, and Ownership.

Bilingual Spanish/English Customer Service Representative... We are offering a long-term contract employment opportunity for a Bilingual Spanish/English Customer Service Representative in Phoenix, Arizona. You will be a part of a dynamic team in the insurance industry, providing exceptional customer service through inbound and outbound calls and emails. Responsibilities • Deliver superior customer service in a high-volume contact center environment, handling requests efficiently and professionally. • Build rapport with customers and respond to their inquiries in a compassionate and respectful manner. • Use multiple systems and applications to research and analyze customer inquiries and resolve their issues. • Ensure the maintenance of performance and quality standards. • Make appropriate decisions and solve problems, ensuring a positive phone experience for customers. • Learn basic concepts of personal lines insurance principles and products offered to our customers. • Collaborate with team members and business partners to provide a positive customer experience. • Be open to working overtime and weekends as needed. • Assist with special requests and complete additional tasks as assigned. • Use your strong problem-solving skills and attention to detail to excel in communication.

Small Business Underwriting Service Associate We are offering a contract for a permanent employment opportunity for a Small Business Underwriting Service Associate in Phoenix, Arizona. This role is primarily involved in the insurance industry, focusing on processing and supporting underwriting procedures for various business lines on our online platforms. The workplace setting will be in office and not remote. Responsibilities: • Efficiently handle endorsement requests, BORs, auto line rating processes, Work Comp CRIT management, rewrites, cancellations, and billing discrepancy resolution. • Comply with underwriting authority, business strategies, corporate standards, and regulations. • Manage daily workload using our Small Commercial Inventory Management systems and Underwriting Service mailbox to meet Service Level Agreements with underwriters and agents. • Foster result-oriented relationships with underwriters to drive profitability, growth, and retention. • Utilize Microsoft Office Suite, particularly Microsoft Excel, Word, and Outlook, to carry out tasks efficiently. • Uphold excellent customer service principles, including meeting established time and quality standards to ensure customer satisfaction. • Work both independently and collaboratively within a team/group setting. • Exhibit exceptional attention to detail and organizational skills. • Apply knowledge and understanding of Commercial Property and Casualty insurance principles and practices. • Make decisions based on analysis of various factors.

Sr Patient Logistics Coordinator We are working with a fantastic healthcare organization based in Phoenix, AZ 85013, and we're currently seeking a Senior Patient Logistics Coordinator to join a great team. Your role will be crucial in coordinating patient care, handling critical thinking and problem-solving tasks, and ensuring effective team communication. This position offers a contract to permanent employment opportunity, where you'll have the opportunity to enhance personal and detail-oriented development while supporting care innovation. Available shifts: (12-hour shift, 3x a week - looking for availability 7 days a week)1) 7am-7:30pm2) nightshift 7pm-7:30am Responsibilities: <ul><li>Act as a lead resource for the team, offering expertise on various applications and technology used in supporting patient care.</li><li>Monitor and escalate issues regarding delays in patient care transition management to ensure a quick, effective response.</li><li>Independently progress patients through the care continuum per established protocols.</li><li>Facilitate seamless communication with referring and receiving facility staff for timely placement of patients.</li><li>Accurately document all activities to promote clear communication with care team members.</li><li>Develop creative and innovative approaches to accomplish duties and encourage such thinking in others.</li><li>Complete all required reports accurately and punctually.</li><li>Implement and maintain an effective training program for new team members.</li><li>Maintain the functionality and perform weekly updates of Command Center Displays.</li></ul>

Development Accountant Tommy Zapp with Robert Half is partnering with a top employer in the commercial development space. We're currently seeking a Development Accountant who will be responsible for various tasks such as processing construction draw tracking forms, reconciling balance sheet accounts, and generating monthly job cost reports. You will also be responsible for identifying opportunities for process improvements and efficiencies. Responsibilities • Set up, prepare, and submit construction draw tracking forms in line with the bank-approved budget and loan document instructions• Carry out reconciliation of balance sheet accounts, including general ledger/sub-ledger tie outs and monthly job cost adjustments• Compile and distribute monthly job cost reports, including actual to budget variance analysis, to key stakeholders• Monitor budget variances and performance metrics, providing insightful analysis to support decision-making and strategic planning• Review and approve required equity packages for lenders• Ensure completeness and accuracy of all submitted AIA • Create Development Fee and Construction Management Fee invoices• Keep track and record all draw fundings, contractor/vendor payments, and lien waivers• Calculate monthly site work reimbursements and tenant improvement overages and invoice tenants monthly• Work closely with the VP of Construction on all aspects of the monthly draw process• Collaborate with Finance to ensure job costs are tracked according to lender budget• Enter and maintain project development budgets, including change orders, in the software system• Identify opportunities for process improvements and efficiencies.

Supplier Specialist Supplier Specialist: Engages and partners closely with suppliers and internal client Relationship Management partners, to ensure attrition is minimized as well as proactively identify client or supplier issues. Major Job Duties and Responsibilities: As a Supplier Specialist, you will play a key role of being a Commercial Card and Wholesale Payables Subject Matter Expert (SME), responsible for working directly with suppliers to identify objection to card and other e-payables acceptance. By offering applicable product solutions or features, you will aim to retain suppliers on Commercial Card and Wholesale Payables programs. A Supplier Specialist will primarily work with at-risk suppliers to retain suppliers for clients on the Commercial Card Single-Use Account and Purchasing Card products. Supplier Specialists will play a pivotal role in working directly with suppliers to provide a best-in-class experience for clients and their suppliers. What will separate an average candidate vs. a great candidate on a resume?· Sales Experience· Excel and Outlook Experience· Very strong communication skills including written and verbal· Ability to effectively work across multiple strategic audiences· Looking to be a leader or have management experience Day to day responsibilities:· Manage supplier retention leads across multiple inbound channels, including phone, email, web, and internal reporting· Manage a portfolio of key card-accepting supplier relationships· Review Impact Analysis to determine the impact of a supplier’s attrition on clients and the organization· Identify root cause for suppliers wishing to opt-out of card acceptance and offer product and/or service solutions to meet supplier needs and retain them in the card program· Maintain relationships with internal key partners· Identify potential process improvements

Technology Doesn't Change the World, People Do.®

17 results for Help Desk in Phoenix, AZ

Technology Doesn't Change the World, People Do.^®