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9 results for Help Desk Technician in Phoenix, AZ

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We are assisting a client in Phoenix, AZ, in their search for a skilled Help Desk Specialist. This position offers a great opportunity to join a dynamic IT team and provide exceptional technical support to company employees and clients. The ideal candidate will have a passion for problem-solving, excellent communication skills, and a commitment to delivering a positive user experience. This is a contract-to-hire/temporary/full-time opportunity depending on the role's classification.

Key Responsibilities:

Provide first-level technical support via phone, email, and ticketing systems, resolving IT-related issues efficiently and effectively.
Diagnose and troubleshoot hardware, software, and network issues.
Log and update tickets in the help desk system, ensuring accurate documentation of issues, resolutions, and follow-up actions
Collaborate with internal teams and escalate unresolved technical problems to the appropriate IT staff.
Support end-users in the setup and configuration of hardware, software, and systems, including desktops, laptops, printers, smartphones, and business applications.
Assist in user account management, including password resets and application access.
Provide support for remote workers, assisting with VPNs, virtual desktops, and other remote working technologies.
Maintain strong customer service standards, ensuring issues are resolved promptly and users are kept informed throughout the process.
Identify recurring issues and suggest process improvements or solutions to prevent future problems

Qualifications:

Education: Associate degree or higher in Information Technology, Computer Science, or a related field preferred. Relevant certifications (e.g., CompTIA A+, ITIL) are a plus.
Experience: 1-3 years of help desk or technical support experience in a corporate environment.
Technical Skills:
Solid knowledge of Windows and Mac operating systems, Microsoft Office Suite, and common productivity tools.
Experience with ticketing systems such as ServiceNow, Zendesk, or similar platforms.
Basic understanding of networking concepts like TCP/IP, DNS, DHCP, and Wi-Fi troubleshooting.
Familiarity with Active Directory, Office 365 administration, and remote support tools.
Soft Skills: Excellent problem-solving skills, strong verbal and written communication, customer-service-focused attitude, and ability to multitask in a fast-paced environment.
Ability to work independently and collaboratively with IT professionals and non-technical users.

Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

9 results for Help Desk Technician in Phoenix, AZ

Help Desk Specialist We are assisting a client in Phoenix, AZ, in their search for a skilled Help Desk Specialist. This position offers a great opportunity to join a dynamic IT team and provide exceptional technical support to company employees and clients. The ideal candidate will have a passion for problem-solving, excellent communication skills, and a commitment to delivering a positive user experience. This is a contract-to-hire/temporary/full-time opportunity depending on the role's classification.Key Responsibilities:<ul><li>Provide first-level technical support via phone, email, and ticketing systems, resolving IT-related issues efficiently and effectively.</li><li>Diagnose and troubleshoot hardware, software, and network issues.</li><li>Log and update tickets in the help desk system, ensuring accurate documentation of issues, resolutions, and follow-up actions</li><li>Collaborate with internal teams and escalate unresolved technical problems to the appropriate IT staff.</li><li>Support end-users in the setup and configuration of hardware, software, and systems, including desktops, laptops, printers, smartphones, and business applications.</li><li>Assist in user account management, including password resets and application access.</li><li>Provide support for remote workers, assisting with VPNs, virtual desktops, and other remote working technologies.</li><li>Maintain strong customer service standards, ensuring issues are resolved promptly and users are kept informed throughout the process.</li><li>Identify recurring issues and suggest process improvements or solutions to prevent future problems </li></ul>

Help Desk Analyst II We are offering an opportunity for a Help Desk Analyst II to join our team in the Real Estate - Developers industry, located in Scottsdale, Arizona, 85250-4421, United States. As a Help Desk Analyst II, you'll be responsible for providing technical assistance and support related to computer systems, hardware, and software. You will be responding to customer queries, running diagnostic programs, isolating problems, and determining and implementing solutions. Responsibilities: • Handle an average of 10 customer tickets per day• Utilize technologies such as Intune, Ubiquiti, MS365, Outlook, and SharePoint to resolve customer issues• Collaborate with Managed Service Providers (MSP) for escalated issues• Maintain an up-to-date knowledge of Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, and Microsoft• Use Active Directory to manage user accounts and access controls• Assist with the configuration and management of Apple Devices and Computer Hardware• Carry out deployment tasks as necessary• Leverage skills in Configuration Management to ensure systems are running optimally

Desktop Support We are seeking a detail-oriented and tech-savvy Desktop Support Specialist to join a client's IT team in Phoenix. This role focuses on ensuring the functionality and efficiency of end-user systems, providing technical support, and maintaining IT-related hardware, software, and networking components. The ideal candidate is equipped with strong troubleshooting skills and excellent customer service abilities.Key Responsibilities:<ul><li>Provide technical assistance to end-users for hardware, software, and network-related issues.</li><li>Install, configure, and maintain desktops, laptops, mobile devices, printers, and other peripherals.</li><li>Troubleshoot and resolve Windows OS, Mac OS (if applicable), and Microsoft Office 365 issues.</li><li>Diagnose and resolve issues related to network connectivity, VPN access, and Wi-Fi troubleshooting.</li><li>Coordinate with IT teams or vendors for equipment repairs or software updates as needed.</li><li>Ensure all IT equipment adheres to company policies and security protocols.</li><li>Document incidents, troubleshooting steps, and resolutions in a ticketing system (e.g., ServiceNow, Zendesk).</li><li>Provide support for remote users, including setups, configurations, and troubleshooting.</li><li>Assist in workstation deployment, including imaging and patch management.</li><li>Educate employees on best practices related to technology use, security, and self-service IT tools.</li></ul>

Desktop Support Analyst We are on the lookout for a Desktop Support Analyst to join our team based in Phoenix, Arizona. This role offers a long-term contract employment opportunity. The selected individual will be responsible for a variety of tasks including Android development, managing Cisco and Citrix technologies, handling computer hardware issues, and more. Responsibilities: • Provide exceptional support for Android development projects. • Manage and troubleshoot Cisco Technologies to ensure smooth operations. • Administer Citrix technologies, resolving any issues that may arise. • Maintain and repair computer hardware as necessary. • Utilize Dell Technologies for various tasks and operations. • Oversee the Active Directory, ensuring it continues to function optimally. • Support and troubleshoot Apple devices within the organization. • Implement and manage Backup Technologies to secure company data. • Perform Configuration Management tasks to ensure system stability and efficiency.

Desktop Support Analyst We are in the process of hiring a Desktop Support Analyst for our team in the metal fabrication industry, located in Cypress, California. As a Desktop Support Analyst, you will be tasked with handling IT-related issues, including support for desktops, laptops, printers, and handheld scanners. Your proficiency in operating systems, applications, and technologies will be crucial to your role. Responsibilities: • Provide support for desktop and application technologies including desktops/laptops, printers, and handheld scanners. • Display a strong working knowledge of the Windows OS and desktop productivity tools such as Microsoft Office. • Manage virtualization technologies and active directory operations. • Understand and troubleshoot networking protocols like TCP/IP, DNS, DHCP. • Support VPN applications and Microsoft products and applications, including Windows OS, Office Suite, Teams. • Offer web browser support for platforms such as Chrome, Edge. • Utilize IT Service Management Systems like ServiceNow. • Handle operating systems like Windows, MacOS, Linux. • Manage mobile device management (MDM) solutions and file-sharing platforms like OneDrive, SharePoint. • Support remote desktop protocols and tools. • Provide support for email systems and protocols, including Microsoft Exchange, Outlook, IMAP/SMTP. • Implement endpoint security solutions and offer printer and peripheral support. • Use collaboration tools effectively.

Front Desk Coordinator We are offering a permanent employment opportunity for a Front Desk Coordinator in the commercial property management industry, located in Phoenix, Arizona, United States. The role involves a blend of in-office and remote work and centers around providing administrative assistance, managing tenant communication, and ensuring smooth office operations. Responsibilities • Act as the primary contact for all tenant-related inquiries, addressing them in a detail oriented and efficient manner. • Maintain up-to-date records of vendor services, including maintenance, janitorial, and landscaping, and follow up on invoices and service confirmations. • Manage and streamline office operations, including stock levels of office supplies and office organization. • Collaborate with team members to improve operational efficiency and provide administrative support for special projects. • Assist tenants with various requests related to building operations and services, and ensure timely resolution of maintenance requests. • Coordinate and communicate tenant requests and maintenance issues with the relevant team members. • Help in the process of requesting and tracking vendor services, including obtaining quotes, scheduling appointments, and confirming completion of work. • Assist with scheduling tenant meetings or events, ensuring all logistics are handled smoothly. • Prepare and distribute communications and memos to tenants and team members as directed. • Maintain and update property files and records in the company’s management system.

Healthcare Connection Specialist We are in search of a Connection Specialist to become a part of our team in the healthcare industry, based in Phoenix, Arizona 85013. In this role, you will be the main point of contact for our internal and external callers, ensuring a smooth and efficient communication process. You will be tasked with handling a high volume of calls, maintaining the utmost confidentiality and professionalism at all times. This role also offers a contract to permanent employment opportunity. Responsibilities: • Efficiently handle inbound calls, ensuring each caller's needs are assessed and addressed• Utilize multi-line switchboard systems to route calls accurately• Maintain a high level of proficiency in the use of telecommunications hardware, software, and PBX platform• Respond to and initiate action in response to emergency alarms and codes• Utilize effective communication tools and materials for clear understanding• Make necessary emergency announcements when required• Ensure strict adherence to confidentiality rules and regulations• Provide exceptional customer service at all times• Maintain an understanding of how patient cultures can affect communication, collaboration, and the provision of care, treatment, and services• Contribute to the building and support of our new Contact Center aimed at enhancing patient experience and support

Bilingual Spanish/English-Customer Service-Worksite Repre... We are offering a permanent employment opportunity for a Bilingual Spanish/English-Customer Service-Worksite Representative in Phoenix, Arizona. The role is within the insurance industry and will involve addressing customer inquiries and concerns, providing detailed policy information, and supporting policyholders with insurance product knowledge. Responsibilities: • Address customer service inquiries and concerns in a detail oriented and amicable manner • Support policyholders by providing detailed information about policies statuses and insurance product information • Respond to policyholder inquiries regarding claim service and intake related issues • Assist with basic technical troubleshooting for self-service related issues • Contribute to APV revenue by sending transfers to the sales team • Handle claim intake for policyholders • Maintain quality, handle time, auxiliary time after call work, and other KPIs in line with departmental standards • Provide feedback to leadership, support process improvements, and understand organizational objectives • Participate in partnership training and mentor entry level representatives • Perform other duties as assigned • Uphold the organization's tenants: Personal Connection, Empathy, Problem-Solving, and Ownership.

Development Accountant Tommy Zapp with Robert Half is partnering with a top employer in the commercial development space. We're currently seeking a Development Accountant who will be responsible for various tasks such as processing construction draw tracking forms, reconciling balance sheet accounts, and generating monthly job cost reports. You will also be responsible for identifying opportunities for process improvements and efficiencies. Responsibilities • Set up, prepare, and submit construction draw tracking forms in line with the bank-approved budget and loan document instructions• Carry out reconciliation of balance sheet accounts, including general ledger/sub-ledger tie outs and monthly job cost adjustments• Compile and distribute monthly job cost reports, including actual to budget variance analysis, to key stakeholders• Monitor budget variances and performance metrics, providing insightful analysis to support decision-making and strategic planning• Review and approve required equity packages for lenders• Ensure completeness and accuracy of all submitted AIA • Create Development Fee and Construction Management Fee invoices• Keep track and record all draw fundings, contractor/vendor payments, and lien waivers• Calculate monthly site work reimbursements and tenant improvement overages and invoice tenants monthly• Work closely with the VP of Construction on all aspects of the monthly draw process• Collaborate with Finance to ensure job costs are tracked according to lender budget• Enter and maintain project development budgets, including change orders, in the software system• Identify opportunities for process improvements and efficiencies.

Technology Doesn't Change the World, People Do.®

9 results for Help Desk Technician in Phoenix, AZ

Technology Doesn't Change the World, People Do.^®