We are in search of a Connection Specialist to become a part of our team in the healthcare industry, based in Phoenix, Arizona 85013. In this role, you will be the main point of contact for our internal and external callers, ensuring a smooth and efficient communication process. You will be tasked with handling a high volume of calls, maintaining the utmost confidentiality and professionalism at all times. This role also offers a contract to permanent employment opportunity.
Responsibilities:
• Efficiently handle inbound calls, ensuring each caller's needs are assessed and addressed
• Utilize multi-line switchboard systems to route calls accurately
• Maintain a high level of proficiency in the use of telecommunications hardware, software, and PBX platform
• Respond to and initiate action in response to emergency alarms and codes
• Utilize effective communication tools and materials for clear understanding
• Make necessary emergency announcements when required
• Ensure strict adherence to confidentiality rules and regulations
• Provide exceptional customer service at all times
• Maintain an understanding of how patient cultures can affect communication, collaboration, and the provision of care, treatment, and services
• Contribute to the building and support of our new Contact Center aimed at enhancing patient experience and support
• Proficiency in operating a multi-line switchboard, ensuring effective and efficient call routing.
• Excellent customer service skills, with a proven ability to handle inquiries and complaints in a detail oriented and courteous manner.
• Experience in handling inbound calls, with the ability to manage high-volume call flow effectively.
• Knowledge of healthcare industry terminology and procedures, ideally within the NHS.
• Strong problem-solving skills, with the ability to think quickly under pressure.
• High level of accuracy and attention to detail, particularly in logging calls and taking messages.