We are seeking a detail-oriented and tech-savvy Desktop Support Specialist to join a client's IT team in Phoenix. This role focuses on ensuring the functionality and efficiency of end-user systems, providing technical support, and maintaining IT-related hardware, software, and networking components. The ideal candidate is equipped with strong troubleshooting skills and excellent customer service abilities.
Key Responsibilities:
- Provide technical assistance to end-users for hardware, software, and network-related issues.
- Install, configure, and maintain desktops, laptops, mobile devices, printers, and other peripherals.
- Troubleshoot and resolve Windows OS, Mac OS (if applicable), and Microsoft Office 365 issues.
- Diagnose and resolve issues related to network connectivity, VPN access, and Wi-Fi troubleshooting.
- Coordinate with IT teams or vendors for equipment repairs or software updates as needed.
- Ensure all IT equipment adheres to company policies and security protocols.
- Document incidents, troubleshooting steps, and resolutions in a ticketing system (e.g., ServiceNow, Zendesk).
- Provide support for remote users, including setups, configurations, and troubleshooting.
- Assist in workstation deployment, including imaging and patch management.
- Educate employees on best practices related to technology use, security, and self-service IT tools.
Qualifications:
- Experience: 2+ years in a Desktop Support or similar role.
- Technical Skills:
- Proficiency with Windows 10/11 and Microsoft Office Suite (Source: RH standard job descriptions).
- Basic understanding of Active Directory user administration (password resets, group changes).
- Familiarity with networking fundamentals (LAN/WAN, DNS, DHCP).
- Education: Associate's or Bachelor's degree in Information Technology or related field preferred. Relevant certifications (CompTIA A+, Microsoft Modern Desktop, etc.) are a plus.
- Soft Skills: Strong communication and interpersonal skills with an emphasis on customer service.
- Availability: Ability to work in Phoenix onsite or hybrid based on company policies.