We are offering a long-term contract employment opportunity for a Customer Service Representative in Phoenix, Arizona. This role is situated in the mortgage servicing industry where you will be directly engaging with our customers, handling a variety of inbound requests and inquiries, and utilizing our internal software platform.

Responsibilities:
• Handle a variety of customer inquiries, including website assistance and escrow processing.
• Engage positively and courteously with every homeowner, providing superior customer service.
• Handle outbound collection activities for accounts, primarily those less than 30 days past due.
• Direct eligible homeowners towards refinancing opportunities through the Originations department.
• Keep track of performance expectations.
• Become proficient in using our proprietary servicing software and contribute to system improvement recommendations.
• Route different types of calls to the appropriate internal parties using established escalation paths.
• Maintain an eagerness to learn and adapt to different personality types.

• Proficiency in Call Center Customer Service is required
• Must possess excellent Customer Service skills
• A high level of understanding and ability to deliver Superior Customer Service
• Knowledge and experience with Mortgage Documents is essential
• Familiarity with Mortgage Operations is a plus
• Experience in Mortgage Servicing is highly desirable
• Understanding of Mortgages in general is necessary

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.