We are offering a long term contract employment opportunity for a Help Desk Analyst in the healthcare and social assistance industry, based in Philadelphia, Pennsylvania. This role involves primarily providing support to users across the health system, ranging from corporate users to hospital workers, as well as patient portal assistance.
Responsibilities:
• Assist users from various departments within the health system with their technical needs.
• Provide over-the-phone support to ensure effective and timely resolution of issues.
• Manage and resolve patient portal inquiries, such as password resets and navigation help.
• Maintain a high level of customer service, embodying a "patient first" approach.
• Utilize various software tools, including Microsoft Access and Active Directory, for effective problem-solving and user assistance.
• Ensure accurate record-keeping and data management.
• Balance work commitments effectively, ensuring no clashes with other schedules.
• Engage in continuous learning and adaptation to new technologies and system updates.
• Comprehensive knowledge of Microsoft software and applications, including Word, Excel, and PowerPoint.
• Familiarity with Microsoft Access is necessary, with an emphasis on database management and data entry.
• Proficiency in Active Directory is essential, including user account creation, password resets, and group policy management.
• Experience in Configuration Management is required, with an ability to maintain and enhance system configurations according to set protocols.
• Understanding of Connectivity concepts is essential, including troubleshooting network issues and managing wireless connections.
• Previous experience in the Healthcare, Hospitals, or Social Assistance industries is preferred.
• Ability to work collaboratively in a team environment and manage multiple tasks simultaneously.
• Strong attention to detail and the ability to work under pressure, responding to urgent requests as necessary.
• Must demonstrate a commitment to maintaining the highest standard of patient confidentiality and adhere to all HIPAA regulations.