Are you detail-oriented, organized, and proactive? Are you passionate about providing excellent customer service while working in a fast-paced environment? Robert Half is seeking a skilled Accounts Payable & Customer Service Representative to join a dynamic team. In this role, you’ll play a critical part in managing a shared inbox, communicating with vendors, and supporting efficient accounts payable processes.

Key Responsibilities:

• Shared Inbox Management: Monitor and respond to emails in a shared accounts payable inbox, ensuring timely and professional communication with internal and external stakeholders.
• Vendor Support: Serve as the primary point of contact for vendor inquiries, resolving payment questions, troubleshooting discrepancies, and maintaining strong vendor relationships.
• Invoice Processing: Assist with processing and coding invoices in the accounts payable system, verifying accuracy, and ensuring compliance with company policies.
• Reconciliation: Support the reconciliation of vendor accounts and payment records to ensure accuracy in financial reporting.
• Customer Service: Respond to inquiries from internal teams and vendors, providing clear and accurate information while maintaining a high level of customer service.
• Problem-Solving: Research and resolve invoice or payment discrepancies, collaborating with vendors, other departments, and team members.
• Process Improvement: Identify opportunities to improve accounts payable and customer service processes, contributing ideas to streamline workflows.
• Documentation: Maintain accurate and organized records of invoices, communications, and vendor accounts.

Education:

• High school diploma or equivalent required.
• Associate’s or Bachelor’s degree in Accounting, Finance, Business Administration, or related field preferred but not required.

Experience:

• 1–3 years of experience in accounts payable, customer service, or related fields.
• Prior experience working with vendors or in an administrative role is a plus.

Technical Skills:

• Proficiency in Microsoft Office applications (Excel, Word, Outlook).
• Experience with accounts payable systems, ERP software, or CRM platforms preferred.

Communication Skills:

• Strong verbal and written communication skills.
• Ability to provide clear and professional support to vendors and internal teams.

Organizational Skills:

• Excellent attention to detail and ability to manage multiple tasks.
• Capability to work in a structured manner to meet deadlines and maintain accurate records.

Problem-Solving Skills:

• Analytical mindset to investigate and resolve invoice discrepancies or account issues.
• Capacity to work independently and collaboratively to implement solutions.

Customer Service Abilities:

• Dedication to creating positive interactions with vendors and team members.
• Ability to handle inquiries professionally and empathetically.

Team-Oriented Approach:

• Willingness to collaborate with colleagues and contribute to a positive work environment.