Robert Half is partnering with a healthcare client in the recruiting for a Billing Specialist to oversee their billing operations, ensuring smooth, accurate, and efficient processes. The ideal candidate will have a strong understanding of billing systems, healthcare revenue cycles, and customer service. The Billing Specialist will work collaboratively with our accounting, administrative, and resident services teams to maintain compliance, resolve discrepancies, and support the financial health of the organization.

This is a permanent placement opportunity offering full benefits package including 403b retirement planning, FSA, tuition assistance, paid time off and paid holidays.

Key Responsibilities:

Billing and Invoicing Operations:

• Prepare and process monthly resident billing statements for services, housing, and additional care.
• Ensure accurate calculation of fees, expenses, and adjustments based on contracts and service changes.
• Manage third-party billing, including Medicare, Medicaid, private insurance, and long-term care providers.

Collections and Payments:

• Monitor accounts receivable and follow up on outstanding balances to ensure timely payments.
• Process incoming payments via check, electronic transfer, and credit card, applying them correctly to resident accounts.
• Work with residents and families to address billing questions, payment plans, and financial discrepancies.

Compliance and Documentation:

• Maintain billing records that comply with federal, state, and local regulations, including HIPAA requirements.
• Stay updated on relevant Medicare and Medicaid billing guidelines to ensure compliance.
• Prepare and submit reports for audits and regulatory purposes as needed.

Account Reconciliation:

• Reconcile charges, payments, and account balances on a routine basis to ensure the accuracy of resident accounts.
• Identify, investigate, and resolve discrepancies in billing and payment records efficiently.

Collaborative Duties:

• Partner with admissions staff to ensure seamless onboarding of residents, including setup of billing details.
• Communicate with accounting or finance teams regarding account status and revenue projections.
• Serve as the primary point of contact for billing-related inquiries from residents, families, and staff.

• High school diploma or equivalent required; associate or bachelor’s degree in accounting, finance, or a related field preferred.
• Minimum of 2-3 years of experience in billing, account receivables, accounting preferably within a healthcare or senior living environment.
• Familiarity with Medicare, Medicaid, and private insurance billing processes is strongly desired.
• Expertise with billing software and tools (e.g., point-of-sale systems, accounting software, or healthcare billing platforms).
• Strong attention to detail and accuracy in financial data entry and reconciliation.
• Excellent customer service and communication skills, with the ability to address sensitive conversations professionally.
• Proficient in Microsoft Office Suite, especially Excel and Word.
• Knowledge of HIPAA and other relevant regulations governing billing and financial data confidentiality.