We are offering a contract to hire employment opportunity for a detail-oriented Sales Support individual in North Canton, Ohio, United States. The role is crucial in our commitment to delivering top-notch customer service in the industry. The selected candidate will be responsible for addressing customer inquiries, managing customer databases, and ensuring seamless order processing.
Responsibilities:
• Handle inbound customer calls with detail-oriented and efficiency
• Conduct outbound follow-up calls to ensure customer satisfaction
• Accurately input customer orders into our CRM system
• Attend meetings to stay informed about company policies and goals
• Regularly monitor delivery status to provide timely customer service
• Manage email correspondences with customers promptly and professionally
• Return customer calls promptly to address inquiries or concerns
• Maintain a high level of customer service at all times.
• Strong written and verbal communication skills to effectively interact with clients and team members.
• Experience in order entry, ensuring accurate and timely processing of sales orders.
• Ability to manage email correspondence, responding promptly and professionally to customer inquiries.
• Prior experience in a customer service role, demonstrating a commitment to providing exceptional customer experiences.
• Proficiency in using Customer Relationship Management (CRM) software to manage customer interactions and data.