We are offering a contract employment opportunity for a Customer Service Manager in North Augusta, South Carolina. Our industry requires a dedicated individual who can manage customer service operations, ensure customer satisfaction, and handle customer inquiries efficiently.
Responsibilities:
• Oversee the processing of customer credit applications, ensuring accuracy and efficiency
• Maintain comprehensive and accurate records of customer credit
• Monitor customer accounts and take appropriate action when necessary
• Handle customer inquiries, providing timely and effective resolutions
• Ensure a detail oriented demeanor and positive attitude in all customer interactions
• Work independently and as part of a team in a fast-paced environment
• Navigate shifting priorities successfully
• Utilize proficiency with Windows and Microsoft Office Suite for various tasks
• Manage CRM and ERP solutions for customer service operations
• Perform regular auditing and manage billing functions
• Handle cash activity and answering inbound calls effectively
• Use Avaya CMS and About Time software effectively in daily operations.
• Familiarity with Customer Relationship Management (CRM) software is necessary for customer data management and interaction tracking.
• Knowledge of Enterprise Resource Planning (ERP) is mandatory for integrating and managing main business processes.
• Experience with ERP Solutions is needed for streamlining and automating business processes.
• Proficiency in 'About Time' software is required for efficient time and attendance tracking.
• Ability to handle Answering Inbound Calls is crucial for addressing customer queries and concerns.
• Auditing skills are necessary to ensure compliance with company policies and regulations.
• Experience in Billing Functions is needed for accurate processing and recording of transactions.
• Familiarity with Cash Activity is required to manage and monitor all cash transactions.