Immediate opportunity for a Front Desk Coordinator based in Norfolk, Virginia. As a Front Desk Coordinator, you will be the first point of contact for our organization, managing a multi-line phone system, providing excellent customer service, and handling administrative duties to ensure smooth operations.
Responsibilities:
• Operate a multi-line phone system, directing calls to appropriate staff members
• Provide top-notch customer service to all visitors and callers
• Utilize Office tools, including Excel, Outlook, and Word, to manage customer information and perform data entry tasks
• Maintain organized files and records to ensure accurate and easy access to information
• Handle multiple tasks simultaneously, demonstrating strong interpersonal skills and administrative assistance abilities
• Respond to customer inquiries, ensuring their needs are met promptly and effectively
• Monitor customer accounts and take necessary action when required
• Process customer applications with precision and efficiency
• Maintain customer credit records with accuracy and diligence.
• Demonstrated ability in providing Administrative Assistance
• Proficient in answering a Multi-Line Phone System
• Strong Customer Service skills, with the ability to handle inquiries and complaints professionally and effectively
• Experience in Data Entry, with a focus on accuracy and efficiency
• Excellent Interpersonal Skills, with the ability to communicate effectively with a diverse range of individuals
• Proficiency in Microsoft Excel, with the ability to create spreadsheets, charts, and reports
• Familiarity with Microsoft Outlook, with the ability to manage emails, appointments, and tasks
• Proficiency in Microsoft Word, with the ability to create, format, and edit documents
• Experience in Organizing Files, with the ability to maintain an effective and efficient filing system.