We are offering a contract for a Customer Access Assistant position in Newark, California. The role is primarily in the health care industry, where you will be the first point of contact for patients and providers, handling a multitude of communication channels. This role demands a high level of customer service, strong communication skills, and the ability to manage operations efficiently.
Responsibilities:
• Handle high volumes of both inbound and outbound calls, ensuring swift and accurate responses
• Assist in the registration and cancellation of appointments for patients
• Accurately document calls and route them to the appropriate department when necessary
• Identify and escalate urgent customer needs or operational issues promptly
• Navigate medical records to ensure patient information is up-to-date and accurately entered in the correct location
• Adhere to all regulatory and compliance standards, delivering a high level of customer service
• Follow documented protocols and guidelines to maintain consistency and quality of service
• Use reference documents and online knowledgebase tools to provide accurate information regarding health care services
• Utilize the functionality of the telephone system as required
• Perform other duties as assigned within the department, maintaining a flexible and collaborative approach.
Responsibilities:
• Handle high volumes of both inbound and outbound calls, ensuring swift and accurate responses
• Assist in the registration and cancellation of appointments for patients
• Accurately document calls and route them to the appropriate department when necessary
• Identify and escalate urgent customer needs or operational issues promptly
• Navigate medical records to ensure patient information is up-to-date and accurately entered in the correct location
• Adhere to all regulatory and compliance standards, delivering a high level of customer service
• Follow documented protocols and guidelines to maintain consistency and quality of service
• Use reference documents and online knowledgebase tools to provide accurate information regarding health care services
• Utilize the functionality of the telephone system as required
• Perform other duties as assigned within the department, maintaining a flexible and collaborative approach.
• Possess strong customer service skills and ability to manage client relationships effectively.
• Excellent communication skills, both written and verbal, for clear and concise interaction with clients.
• Understanding of operations within a customer service environment.
• Experience in answering inbound calls and managing customer queries efficiently.
• Ability to schedule appointments accurately and in a timely manner.
• Proficiency in handling both inbound and outbound calls.
• Knowledge of time management principles and ability to prioritize tasks.
• Familiarity with financial notes and ability to interpret them accurately.
• Experience in clinical trial operations would be an added advantage.
• Ability to execute tasks as per given instructions and protocols.
• Experience in liaising with suppliers and managing supply chain operations.
• Ability to handle and manage medical records with utmost confidentiality.
• Experience in handling referrals and coordinating with different departments.
• Understanding of compliance functions and ability to adhere to them strictly.
• Proficiency in distributing faxes and managing communication channels.
• Familiarity with operational framework within a customer service environment.
• Understanding of recovery principles and ability to implement them effectively.
• Excellent coordination skills and ability to manage multiple tasks simultaneously.
• Knowledge of health care industry and its operational procedures.
• Ability to assist patients with their queries and provide them with necessary support.
• Proficiency in handling phone system and managing call routing efficiently.
• Experience in working in clinics or similar healthcare establishments would be an added advantage.
• Excellent communication skills, both written and verbal, for clear and concise interaction with clients.
• Understanding of operations within a customer service environment.
• Experience in answering inbound calls and managing customer queries efficiently.
• Ability to schedule appointments accurately and in a timely manner.
• Proficiency in handling both inbound and outbound calls.
• Knowledge of time management principles and ability to prioritize tasks.
• Familiarity with financial notes and ability to interpret them accurately.
• Experience in clinical trial operations would be an added advantage.
• Ability to execute tasks as per given instructions and protocols.
• Experience in liaising with suppliers and managing supply chain operations.
• Ability to handle and manage medical records with utmost confidentiality.
• Experience in handling referrals and coordinating with different departments.
• Understanding of compliance functions and ability to adhere to them strictly.
• Proficiency in distributing faxes and managing communication channels.
• Familiarity with operational framework within a customer service environment.
• Understanding of recovery principles and ability to implement them effectively.
• Excellent coordination skills and ability to manage multiple tasks simultaneously.
• Knowledge of health care industry and its operational procedures.
• Ability to assist patients with their queries and provide them with necessary support.
• Proficiency in handling phone system and managing call routing efficiently.
• Experience in working in clinics or similar healthcare establishments would be an added advantage.