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    19 results for Pc Technician in New York, NY

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    We are offering a contract to permanent employment opportunity for an IT Field Support Technician in Woodbridge, New Jersey. As an IT Field Support Technician, you will provide technical assistance at multiple locations, manage hardware and software issues, and ensure the efficient operation of IT systems.

    Responsibilities:
    • Assist in troubleshooting and resolving issues related to hardware, software, and network systems at various locations.
    • Oversee regular system maintenance, as well as the installation and updating of software.
    • Handle problems related to desktops, laptops, and mobile devices, diagnosing and resolving hardware and software issues.
    • Assist with the setup, configuration, and troubleshooting of networks.
    • Ensure the correct installation and configuration of printers, scanners, and other peripherals.
    • Keep accurate documentation of all service requests, their resolutions, and inventory management.
    • Address all customer requests professionally and promptly.
    • Work in collaboration with other IT team members to resolve complex issues when needed.
    • Minimum of 3 years of experience in an IT support role or similar
    • Proficiency in Android Development
    • Expertise in Cisco Technologies
    • Familiarity with Citrix Technologies
    • Strong knowledge of Computer Hardware
    • Experience with Dell Technologies
    • Proficiency in Active Directory
    • Experience with Apple Devices
    • Knowledge of Backup Technologies
    • Proficiency in Configuration Management

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    19 results for Pc Technician in New York, NY

    IT Field Support Technician We are offering a contract to permanent employment opportunity for an IT Field Support Technician in Woodbridge, New Jersey. As an IT Field Support Technician, you will provide technical assistance at multiple locations, manage hardware and software issues, and ensure the efficient operation of IT systems. <br><br>Responsibilities:<br>• Assist in troubleshooting and resolving issues related to hardware, software, and network systems at various locations.<br>• Oversee regular system maintenance, as well as the installation and updating of software.<br>• Handle problems related to desktops, laptops, and mobile devices, diagnosing and resolving hardware and software issues.<br>• Assist with the setup, configuration, and troubleshooting of networks.<br>• Ensure the correct installation and configuration of printers, scanners, and other peripherals.<br>• Keep accurate documentation of all service requests, their resolutions, and inventory management.<br>• Address all customer requests professionally and promptly.<br>• Work in collaboration with other IT team members to resolve complex issues when needed. Desktop Support Analyst We are seeking a Desktop Support Analyst for our pharmaceutical operations in Eatontown, New Jersey, United States. As a Desktop Support Analyst, you will be responsible for a range of tasks related to Environmental, Health, and Safety (EHS) programs and activities. You will ensure that we meet all government and regulatory requirements, manage safety training records, and contribute to our continuous improvement strategies.<br><br>Responsibilities<br>• Evaluating EHS programs and activities to ensure compliance with all relevant government and regulatory requirements.<br>• Monitoring, reporting, and resolving any environmental, health, and safety issues that arise.<br>• Coordinating corrective and preventive actions to address safety concerns within the workplace.<br>• Developing and implementing EHS policies, standards, guidelines, and programs that support our continuous improvement strategies.<br>• Administering the environmental, health, and safety audit program, including aspects of industrial hygiene.<br>• Managing the Personal Protective Equipment (PPE) and Good Manufacturing Practice (GMP) programs, which includes overseeing PPE and GMP supplies.<br>• Utilizing Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management skills to ensure smooth operations.<br>• Developing safety and environmental campaigns, communications, and recognitions that align with our business strategies.<br>• Owning the site's Behavioral-Based Safety Observations Program, including employee training, logging and tracking observations, and reporting progress to leadership.<br>• Supporting our broader sustainability strategy to ensure the site meets company objectives. Help Desk Analyst II <p>Full job description</p><p>Responsibilities:</p><p>• Respond to requests for technical assistance in person or via remote access.</p><p>• Provide technical and administrative support for workstations and PCs.</p><p>• Support users in Microsoft Office products and Google Workspace cloud apps.</p><p>• Provide support at each remote location; must have valid driver’s license and reliable transportation to facilitate these trips.</p><p>• Follow standard help desk procedures. Log all help desk interactions into the ticketing system.</p><p>• Maintain equipment inventory database.</p><p>• Installs and coordinates repair of a wide variety of computing devices and peripherals on the desktop and attached to the network.</p><p>• Completes and documents technical projects such as the testing of hardware and software products.</p><p>• Order new and replacement equipment and supplies in coordination with the Manager of IT.</p><p>• Manages equipment inventory and deployment/redeployment. Assist in software deployment.</p><p>• Provide feedback to the Manager of IT on equipment replacement requirements.</p><p>• Manage and maintain logs of equipment replacement expenses throughout the year.</p><p>• Supports and maintains smart phones/mobile devices.</p><p>• Supports VOIP telephone system.</p><p>• Maintains departmental organizational units (OU) in active directory.</p><p>• Stay current with system information, changes, and updates.</p><p>• Work within the boundaries of security best practices and standard operating procedures.</p><p>• Available to be on-call as needed to support the Help Desk system and organizational needs.</p><p>• Demonstrate flexibility and teamwork.</p><p>• Responsible for maintaining professional work standards.</p><p>• Assists in special projects and work with other IT Department staff members as necessary.</p><p>Skills and Qualifications:</p><p>• 2+ years IT help desk experience</p><p>• 2+ years experience with Google admin console and Google Workspace including Gmail, Groups, Drive, Docs, Sheets, and other Google cloud apps a must.</p><p>• 2+ years experience and current knowledge of workstation-related hardware and software.</p><p>• 1+ years experience working with IT help desk ticketing systems.</p><p>• 1+ years experience with remote desktop environments including Citrix.</p><p>• 1+ years experience with remote software, including Team Viewer, LogMeIn, Automate.</p><p>• 1+ years experience with Microsoft 365 products including Entra ID, Intune, SharePoint Online, Exchange Online, and Teams.</p><p>• Knowledge of end user productivity applications such as Adobe Acrobat/Pro and Office Suite perpetual and subscription apps.</p><p>• Advanced proficiency with Windows OS (10/11).</p><p>• Extensive experience with Server 2012r2/2019/2022.</p><p>• Solid understanding of server administration.</p><p>• Proficient knowledge of TCP/IP concepts pertaining to supporting thin clients and workstations in a LAN/WAN environment.</p><p>• Advanced proficiency and support of Apple iOS devices for troubleshooting and repairing miscellaneous hardware/ software problems.</p><p>• Solid understanding of network architecture, firewalls, end-point protection, and virtualization.</p><p>• Proficient in imaging and cloning applications related to workstations, laptops and thin clients.</p><p><br></p> Desktop Support Analyst <p>We are in search of a Desktop Support Analyst to join our team in the telecom services industry, located in North, New Jersey. As a Desktop Support Analyst, you'll be the primary IT contact for our North, NJ office, providing support to office and field staff and assisting the IT team in user and infrastructure support. </p><p><br></p><p>Responsibilities</p><p>• Provide comprehensive Level 1 and 2 desktop and software support to staff</p><p>• Manage user and asset tasks effectively</p><p>• Monitor work emails even after office hours to respond to any emergencies promptly</p><p>• Participate actively in global IT projects to ensure seamless execution</p><p>• Track escalated problems to 3rd party vendors, team leaders, or managers until resolution</p><p>• Maintain detailed documentation of all procedures and infrastructure</p><p>• Utilize skills in Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management effectively to perform daily tasks</p><p>• Provide support via e-mail, phone, and in-person, escalating issues when necessary.</p> Desktop Support Analyst <p>We are inviting applications for the role of a Desktop Support Analyst based in RIDGEFIELD, Connecticut. </p><p><br></p><p>Responsibilities:</p><p>• Diagnosing and resolving hardware and software issues across the organization</p><p>• Ensuring the proper network connectivity of new workstations</p><p>• Routinely performing software updates, system backups, and network configuration tasks</p><p>• Providing technical support for software applications, operating systems, and devices including but not limited to Windows, macOS, Linux</p><p>• Configuring and maintaining computer systems, printers, and peripheral devices such as routers and switches. </p><p>• Utilizing skills in Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, Configuration Management to execute tasks efficiently.</p> Senior IT Support Engineer 1 <p>We are in search of a Senior IT Support Engineer to join our thriving team. The role is based in New York, New York, and is pivotal in ensuring seamless IT operations. As a Senior IT Support Engineer, you will be responsible for providing technical support to executive-level users, managing cybersecurity tools, and maintaining network infrastructure. </p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Provide end-user technical support, focusing on executive-level users</p><p>• Manage and maintain macOS and Windows Desktop environments</p><p>• Utilize Microsoft-related technologies such as Windows Server, Active Directory, Exchange, and Office 365</p><p>• Implement and support network infrastructure including switches, firewalls, and ensure a good understanding of TCP/IP, DHCP, and DNS</p><p>• Manage cybersecurity tools and best practices, including next-generation antivirus, endpoint protection, DLP solutions, and disk encryption, SSO, and MFA</p><p>• Handle customer credit applications and maintain accurate customer credit records </p><p>• Monitor customer accounts and take appropriate actions when necessary</p><p>• Develop and maintain expertise in Cisco Meraki and ConnectWise</p><p>• Utilize your skills in Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, Computer Hardware, Configuration Management, Deployments</p><p>• Ensure experience in providing Managed Service Provider (MSP) services.</p> Desktop Support Analyst <p>We are offering a long term contract employment opportunity for a Senior Desktop Support Analyst located in STAMFORD, Connecticut. As a Senior Desktop Support Analyst, you will be tasked with various responsibilities including managing hardware and software issues, user administration, troubleshooting network problems, and more.</p><p><br></p><p>Responsibilities:</p><p>• Administer user accounts, licensing, and email in Office 365 and Entra ID.</p><p>• Handle installation and user administration for common workplace applications such as Office 365, Adobe, NetSuite, Salesforce, and others.</p><p>• Address hardware issues, coordinating with vendors for warranty repairs when necessary.</p><p>• Provide support for conference room equipment, including TVs, speakerphones, and specialized video conference equipment for Teams and Zoom-based meetings.</p><p>• Handle the provisioning and troubleshooting of VOIP and cellular phones for users, interfacing with vendors as needed.</p><p>• Manage onsite physical inventory of computer equipment and accessories.</p><p>• Serve as the onsite champion for good cybersecurity practices, leading by example and collaborating with additional IT security staff and partners as needed.</p><p>• Assist with basic network and connectivity troubleshooting.</p><p>• Respond to support requests via emails, phone calls and instant messages.</p><p>• Ensure new employees have all necessary IT equipment and access for a successful first day.</p> Desktop Support Analyst We are seeking a Desktop Support Analyst in the manufacturing industry, based in Neptune City, New Jersey. As a Desktop Support Analyst, you will provide exceptional technical support, including software installation, systems software troubleshooting, and network problems resolution. Additionally, you will play a crucial role in customer service, ensuring that all interactions are detail-oriented and customer-focused. <br><br>Responsibilities:<br>• Offer both local and remote technical support, addressing issues such as password resets, account unlocks, and hardware installations<br>• Handle software application installation, deployment, and configuration tasks for computers, mobile devices, and printers<br>• Manage local computer inventory and maintain secure hardware storage<br>• Provide comprehensive support via walkup, phone, and email<br>• Troubleshoot and resolve issues related to hardware, mobile devices, telecom, systems software, and networks<br>• Deliver technical support for video conferencing tools, WebEx, Teams, Wi-Fi, and Boardroom VIP onsite meeting tech support<br>• Maintain and escalate issues related to Network Printer, Copier, and Security Camera systems to the appropriate vendors<br>• Work on incident management, including monitoring, tracking, and communication throughout the lifecycle of an incident or service request<br>• Ensure compliance with Incident Management processes by reviewing tickets for accuracy and completeness<br>• Lead and/or participate in IT projects aimed at enhancing the quality and efficiency of Service Delivery across the IT technical teams<br>• Serve as the local IT support for other CIS teams (Network Operations, System Operations, etc.) and coordinate customer and support issues to ensure timely distribution of knowledge, productivity, and positive impact on customer satisfaction<br>• Acquire and maintain knowledge of current support policies and methods of support delivery in order to provide technically accurate solutions to customers<br>• Travel to other New Jersey sites for on-site support as required. Help Desk Analyst We are offering an exciting opportunity for a Help Desk Analyst in Hamilton Township, New Jersey. As part of our team, you will be providing general IT support focused on troubleshooting, Active Directory tasks, and managing virtual environments. You will also be responsible for user support and training, documentation, and process improvements to keep our systems running efficiently.<br><br>Responsibilities:<br><br>• Diagnosing and resolving hardware, software, and network issues to provide break/fix support<br>• Performing basic Active Directory tasks including password resets and permission updates<br>• Assisting with basic VM troubleshooting and resetting virtual machines<br>• Providing hands-on support to resolve technical problems efficiently<br>• Supporting and training users on IT-related issues and best practices<br>• Maintaining records of system configurations, troubleshooting steps, and IT procedures<br>• Utilizing Android Development, Cisco Technologies, Citrix Technologies, Microsoft, and Apple Devices skills to enhance IT support<br>• Managing computer hardware and configuration management<br>• Deploying and maintaining Mac Computers and other devices. Desktop Support Analyst <p><strong>Position Overview:</strong></p><p>You will be the primary point of contact for IT support, assisting in the management and maintenance of hardware, software, network systems, and security protocols. This role requires a proactive approach to problem-solving, the ability to manage multiple priorities, and a strong understanding of Windows operating systems and business applications typically used in accounting firms.</p><p><br></p><p>Provide first- and second-level technical support for all Windows-based systems, including desktops, laptops, and peripherals.</p><p>Troubleshoot and resolve software, hardware, and network issues across various devices and platforms.</p><p>Install, configure, and maintain accounting-related applications (e.g., QuickBooks, Microsoft Excel, and other financial software).</p><p>Support the firm’s internal IT infrastructure, including file servers, email systems, and security protocols.</p><p>Assist in the management of Active Directory (AD), user accounts, group policies, and permissions.</p><p>Perform routine system updates and patch management for all Windows systems and related software.</p><p>Ensure the security and integrity of the firm's systems through regular backups, antivirus updates, and proactive security monitoring.</p><p>Respond promptly to service desk tickets, providing timely and accurate updates to users.</p><p>Provide support for cloud-based applications and virtual environments used by accounting staff.</p><p>Maintain accurate records of system configurations, asset inventory, and IT-related issues.</p><p>Work with vendors to coordinate hardware/software upgrades and repairs.</p><p>Collaborate with other IT staff to ensure smooth IT operations and assist with long-term technology strategy.</p><p>Assist with the onboarding and offboarding of staff, ensuring proper setup of workstations and network access.</p><p>Participate in the implementation of IT projects, such as system upgrades and migrations.</p><p><br></p><p><strong>Skills & Qualifications:</strong></p><p>Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).</p><p>Proven experience in IT support or system administration, preferably within an accounting or financial services firm.</p><p>Strong proficiency with Microsoft Windows operating systems (Windows 10, Windows Server 2016/2019) and Microsoft Office Suite.</p><p>Experience with network configuration and troubleshooting (TCP/IP, DNS, DHCP, VPNs, firewalls, etc.).</p><p>Familiarity with Active Directory, Group Policy, and user account management.</p><p>Knowledge of accounting software and applications (QuickBooks, Sage, etc.) is a plus.</p><p>Experience with Microsoft Exchange, Office 365, and cloud-based solutions.</p><p>Strong problem-solving skills and the ability to troubleshoot and resolve issues efficiently.</p><p>Excellent communication skills, with the ability to explain technical concepts to non-technical staff.</p><p><br></p> Desktop Support Analyst We are offering a short term contract employment opportunity in the Legal industry, based in BRONX, New York, 10451-4142, United States. The role of a Desktop Support Analyst is available where the candidate will be tasked with various responsibilities including tackling technical issues and maintaining a well-organized system.<br><br>Responsibilities:<br><br>• Troubleshooting and resolving technical issues related to Windows XP<br>• Administering and maintaining user accounts using Active Directory<br>• Offering prompt and effective solutions to user queries<br>• Ensuring the smooth operation of desktop computers and associated hardware<br>• Regularly updating system and user documentation<br>• Collaborating with team members to ensure efficient operation of the workplace's IT environment<br>• Providing technical support and guidance to users<br>• Monitoring system performance and implementing improvements when necessary<br>• Ensuring all IT equipment complies with industry standards<br>• Keeping up to date with advancements and best practices in IT administration and system security. Desktop Support Analyst We are in search of a skilled Desktop Support Analyst to join our team in New York. As part of the tech industry, the Desktop Support Analyst will manage the resolution of IT-related issues and provide support for all assigned areas. The job function includes ensuring efficient and reliable operation of the company's desktop environment, maintaining systems, and troubleshooting computer problems. <br><br>Responsibilities:<br><br>• Utilize Cisco Technologies, Citrix Technologies, and Dell Technologies to troubleshoot and resolve desktop issues<br>• Maintain and manage computer hardware and Apple devices ensuring they are in good working condition<br>• Implement database management and configuration management to ensure data integrity and security<br>• Provide support and maintenance for Active Directory, ensuring user access is up to date and secure<br>• Handle Backup Technologies, ensuring data safety and availability in the event of any data loss<br>• Leverage knowledge of Azure and Cloud experience to manage and support cloud-based applications and data<br>• Utilize knowledge of ConnectWise and Office 365 to support users in these platforms<br>• Apply experience with Managed Service Provider (MSP) environments to manage and troubleshoot issues<br>• Work in line with IT certification guidelines, such as M365, Mimecast, KnowBe4, and Cisco Meraki. Help Desk Analyst I Excellent communication skills, both written and verbal.<br>Strong understanding of standard computer hardware, software, and networking concepts.<br>Strong problem-solving skills and the ability to troubleshoot technical issues effectively.<br>Customer-focused with a positive attitude and a willingness to learn.<br>Ability to work both independently and as part of a team.<br>Experience with some or all of the following a plus: Microsoft O365 admin, Active Directory, Teams, Office Suite, and Power Shell scripting<br>Network Admin experience a plus<br>2-5 years of IT Support/Technology Experience IT Support <p>We are looking to bring on board a detail-oriented IT Support individual. The role involves working in the industry, located in Princeton, New Jersey, United States. The role offers a contract to permanent employment opportunity.</p><p><br></p><p>Responsibilities:</p><p>• Efficiently handle all workflow entering the IT Support Team using FreshService</p><p>• Balance work requests from both in-house and remote personnel</p><p>• Supervise team tickets to ensure adherence to support procedures</p><p>• Guarantee timely and efficient response from the Technical Support Analyst team to user requests, in line with Corporate Systems and Websites SLAs</p><p>• Provide periodic reports on performance against SLAs</p><p>• Take the lead on projects implementing IT Best Practices/Policies</p><p>• Coordinate multiple, concurrent projects ensuring completion within the defined scope and timelines</p><p>• Identify and manage risks, reporting and escalating them timely</p><p>• Utilize strong analytical ability to diagnose and troubleshoot hardware/software problems</p><p>• Provide technical leadership and consultation to team members for resolving challenging problems</p><p>• Maintain a high focus on providing excellent customer service.</p> Help Desk Analyst II We are offering a short term contract employment opportunity for a proficient Help Desk Analyst II in the manufacturing industry, based in EAST MORICHES, New York. This role primarily involves providing technical support, troubleshooting hardware and software issues, and evaluating IT systems.<br><br>Responsibilities:<br><br>• Deliver advanced technical assistance to end-users, handling intricate issues and ensuring problems are resolved promptly.<br>• Actively provide support to end-users through various modes such as phone, email, chat, or in-person interactions.<br>• Assess and troubleshoot issues related to desktops, laptops, printers, and various applications.<br>• Examine the existing IT systems, applications, and infrastructure to pinpoint areas that could benefit from enhancements.<br>• Collaborate effectively with business stakeholders for requirement gathering and converting these requirements into technical specifications.<br>• Investigate and diagnose system issues, liaising with vendors or internal teams to devise efficient solutions. Head of Cyber Security We are seeking a Head of Cyber Security to join our team in Morristown, New Jersey. This role involves leading and guiding crucial programs, providing leadership to our IT Infrastructure and Security teams, and integrating cybersecurity into our overall business strategy. You will represent the cybersecurity department in discussions with regulatory bodies, auditors, and external stakeholders.<br><br>Responsibilities:<br><br>• Lead and guide critical programs in collaboration with Engineering teams and Cyber Security organization.<br>• Oversee all aspects of cybersecurity operations as a high-level leader of the IT Infrastructure and Security teams.<br>• Integrate cybersecurity measures into the overall business strategy in collaboration with other business leaders.<br>• Represent the cybersecurity department in discussions with regulatory bodies, auditors, and external stakeholders.<br>• Report regularly on the overall performance and status of the cybersecurity department.<br>• Maintain a strong knowledge of running programs with cross-functional teams, including internal and external stakeholders.<br>• Demonstrate excellent communication and leadership skills.<br>• Understand 'security by design' principles and architecture level security concepts.<br>• Stay updated on current and emerging security threats and techniques for exploiting security vulnerabilities.<br>• Have a working knowledge of Cybersecurity frameworks such as ISA/IEC 62243, NIST 800-53, NIST RMF, etc.<br>• Understand development methods and methodologies such as Agile, SAFe, SCRUM, etc.<br>• Understand DevSecOps.<br>• Conduct secure product reviews leveraging both automated and manual activities. API and Data Integration Specialist <p>We are providing an exciting opportunity for an API and Data Integration Specialist in Morristown, New Jersey, United States. As an API and Data Integration Specialist, you will be managing and optimizing the flow of data between various systems. You will play a key role in designing, developing, maintaining API integrations, and supporting our data strategy project. </p><p><br></p><p><strong>Responsibilities:</strong></p><p><br></p><p>• Manage and optimize the flow of data across various platforms such as Microsoft BI, Qlik, Softrip, Salesforce, Zendesk, and Google Analytics.</p><p>• Design, develop, and maintain API integrations to ensure seamless data movement and accurate reporting.</p><p>• Identify and implement ways to enhance existing system interfaces, focusing on improving accessibility for customers and partners.</p><p>• Play a key role in supporting our data strategy project, which includes migrating from Qlik BI to Microsoft BI, integrating new data sources, and enhancing overall reporting capabilities.</p><p>• Collaborate with cross-functional teams to identify integration needs and troubleshoot any issues in data flow or connectivity.</p><p>• Adhere to best practices for data integration, ensuring compliance with security and data governance standards.</p><p>• Monitor and optimize the performance of data integrations for scalability and efficiency.</p><p>• Develop algorithms to transform raw data into actionable information.</p><p>• Build, test, and maintain database pipeline architectures.</p><p>• Collaborate with management to understand company objectives and align data integration strategies accordingly.</p><p>• Develop new data validation methods and data analysis tools in compliance with data governance and security policies.</p><p>• Create documentation and provide technical support for integration solutions.</p><p>• Stay updated on new technologies and tools to improve integration processes and data handling</p> SAP Business One ERP Manager We are seeking a skilled SAP Business One ERP Manager to join our team in Woodbury, New York. In this role, you will be responsible for managing the SAP Business One system, developing reports and dashboards, implementing workflows, resolving server issues, and handling vendor relationships. This role is an exciting opportunity for a proactive individual with strong technical expertise in SAP Business One. <br><br>Responsibilities:<br><br>• Manage the daily operations of the SAP Business One system and ensure its optimal functionality.<br>• Troubleshoot any technical issues that might arise in the SAP Business One system.<br>• Implement system maintenance and optimization best practices.<br>• Develop customized reports and dashboards to meet the organization's needs.<br>• Analyze data and provide insights to support decision-making processes.<br>• Design workflows within the SAP Business One system to streamline business processes.<br>• Collaborate with stakeholders to understand workflow requirements and implement efficient solutions.<br>• Manage the SAP Business One server infrastructure, including its installation, configuration, and maintenance.<br>• Plan and execute system upgrades and patches in coordination with relevant stakeholders.<br>• Ensure data integrity and security measures are in place and up to date.<br>• Serve as the primary point of contact for SAP Business One vendors.<br>• Manage vendor relationships, including contract negotiations, performance evaluations, and issue resolution.<br>• Stay informed about updates and new releases from vendors and assess their impact on the organization. Network Services Manager We are offering an exciting opportunity for a Network Services Manager in BENSALEM, Pennsylvania. The role revolves around managing and optimizing our network and telecom systems, ensuring that our infrastructure operates efficiently and securely. The Network Services Manager will also be involved in planning, implementing, and maintaining telecom solutions, working closely with vendors and internal teams.<br><br>Responsibilities:<br>• Architecting and managing all network and telecom systems<br>• Supporting and tuning the CISCO network and telecom infrastructure<br>• Implementing security measures across the network and telecom infrastructure<br>• Establishing and enforcing standards throughout the telecom infrastructure<br>• Overseeing daily jobs and maintaining the telecom systems and MPLS network<br>• Monitoring system capacity and performance for potential upgrades and expansion<br>• Assisting in managing budgeting and business plans for the area<br>• Troubleshooting and diagnosing problems related to TCP/IP, UDP, BGP, QoS, MPLS, and SIP while documenting root cause and performing corrective action<br>• Documenting and diagramming current and future expansion of systems and network<br>• Analyzing IP and SIP endpoint and trunk issues, and working with third-party vendors to expedite resolution<br>• Mentoring staff and building a cohesive team<br>• Maintaining and supporting call recording, monitoring, and reporting systems<br>• Researching, planning, designing, and implementing telecom solutions<br>• Updating IT departmental procedures as it applies to network and telecom infrastructure<br>• Designing and implementing processes to ensure high availability of all systems and driving resolution of production problems<br>• Ensuring timely completion of projects and deployments<br>• Mentoring entry level networking staff to build a reliable and solid infrastructure and team.