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29 results for Desktop Support Technician in New York, NY

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We are in search of a skilled Desktop Support Analyst to join our team in New York. As part of the tech industry, the Desktop Support Analyst will manage the resolution of IT-related issues and provide support for all assigned areas. The job function includes ensuring efficient and reliable operation of the company's desktop environment, maintaining systems, and troubleshooting computer problems.

Responsibilities:

• Utilize Cisco Technologies, Citrix Technologies, and Dell Technologies to troubleshoot and resolve desktop issues
• Maintain and manage computer hardware and Apple devices ensuring they are in good working condition
• Implement database management and configuration management to ensure data integrity and security
• Provide support and maintenance for Active Directory, ensuring user access is up to date and secure
• Handle Backup Technologies, ensuring data safety and availability in the event of any data loss
• Leverage knowledge of Azure and Cloud experience to manage and support cloud-based applications and data
• Utilize knowledge of ConnectWise and Office 365 to support users in these platforms
• Apply experience with Managed Service Provider (MSP) environments to manage and troubleshoot issues
• Work in line with IT certification guidelines, such as M365, Mimecast, KnowBe4, and Cisco Meraki.

• Proven experience as a Desktop Support Analyst or similar role
• Proficiency in Cisco Technologies
• Familiarity with Citrix Technologies
• Solid understanding of Computer Hardware
• Experience with Database management
• Knowledge of Dell Technologies
• Proficiency in Active Directory
• Experience with Apple Devices
• Knowledge of Backup Technologies
• Familiarity with Configuration Management
• Strong problem-solving skills
• Excellent communication and interpersonal skills
• Ability to prioritize tasks and work independently
• Bachelor's degree in Computer Science, IT, or relevant field preferred.

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29 results for Desktop Support Technician in New York, NY

Desktop Support Analyst We are in search of a skilled Desktop Support Analyst to join our team in New York. As part of the tech industry, the Desktop Support Analyst will manage the resolution of IT-related issues and provide support for all assigned areas. The job function includes ensuring efficient and reliable operation of the company's desktop environment, maintaining systems, and troubleshooting computer problems. Responsibilities: • Utilize Cisco Technologies, Citrix Technologies, and Dell Technologies to troubleshoot and resolve desktop issues • Maintain and manage computer hardware and Apple devices ensuring they are in good working condition • Implement database management and configuration management to ensure data integrity and security • Provide support and maintenance for Active Directory, ensuring user access is up to date and secure • Handle Backup Technologies, ensuring data safety and availability in the event of any data loss • Leverage knowledge of Azure and Cloud experience to manage and support cloud-based applications and data • Utilize knowledge of ConnectWise and Office 365 to support users in these platforms • Apply experience with Managed Service Provider (MSP) environments to manage and troubleshoot issues • Work in line with IT certification guidelines, such as M365, Mimecast, KnowBe4, and Cisco Meraki.

Desktop Support Analyst We are offering a long term contract employment opportunity for a Senior Desktop Support Analyst located in STAMFORD, Connecticut. As a Senior Desktop Support Analyst, you will be tasked with various responsibilities including managing hardware and software issues, user administration, troubleshooting network problems, and more. Responsibilities:• Administer user accounts, licensing, and email in Office 365 and Entra ID.• Handle installation and user administration for common workplace applications such as Office 365, Adobe, NetSuite, Salesforce, and others.• Address hardware issues, coordinating with vendors for warranty repairs when necessary.• Provide support for conference room equipment, including TVs, speakerphones, and specialized video conference equipment for Teams and Zoom-based meetings.• Handle the provisioning and troubleshooting of VOIP and cellular phones for users, interfacing with vendors as needed.• Manage onsite physical inventory of computer equipment and accessories.• Serve as the onsite champion for good cybersecurity practices, leading by example and collaborating with additional IT security staff and partners as needed.• Assist with basic network and connectivity troubleshooting.• Respond to support requests via emails, phone calls and instant messages.• Ensure new employees have all necessary IT equipment and access for a successful first day.

Desktop Support Analyst Position Overview:You will be the primary point of contact for IT support, assisting in the management and maintenance of hardware, software, network systems, and security protocols. This role requires a proactive approach to problem-solving, the ability to manage multiple priorities, and a strong understanding of Windows operating systems and business applications typically used in accounting firms. Provide first- and second-level technical support for all Windows-based systems, including desktops, laptops, and peripherals.Troubleshoot and resolve software, hardware, and network issues across various devices and platforms.Install, configure, and maintain accounting-related applications (e.g., QuickBooks, Microsoft Excel, and other financial software).Support the firm’s internal IT infrastructure, including file servers, email systems, and security protocols.Assist in the management of Active Directory (AD), user accounts, group policies, and permissions.Perform routine system updates and patch management for all Windows systems and related software.Ensure the security and integrity of the firm's systems through regular backups, antivirus updates, and proactive security monitoring.Respond promptly to service desk tickets, providing timely and accurate updates to users.Provide support for cloud-based applications and virtual environments used by accounting staff.Maintain accurate records of system configurations, asset inventory, and IT-related issues.Work with vendors to coordinate hardware/software upgrades and repairs.Collaborate with other IT staff to ensure smooth IT operations and assist with long-term technology strategy.Assist with the onboarding and offboarding of staff, ensuring proper setup of workstations and network access.Participate in the implementation of IT projects, such as system upgrades and migrations. Skills & Qualifications:Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).Proven experience in IT support or system administration, preferably within an accounting or financial services firm.Strong proficiency with Microsoft Windows operating systems (Windows 10, Windows Server 2016/2019) and Microsoft Office Suite.Experience with network configuration and troubleshooting (TCP/IP, DNS, DHCP, VPNs, firewalls, etc.).Familiarity with Active Directory, Group Policy, and user account management.Knowledge of accounting software and applications (QuickBooks, Sage, etc.) is a plus.Experience with Microsoft Exchange, Office 365, and cloud-based solutions.Strong problem-solving skills and the ability to troubleshoot and resolve issues efficiently.Excellent communication skills, with the ability to explain technical concepts to non-technical staff.

Desktop Support Analyst We are offering a short term contract employment opportunity in the Legal industry, based in BRONX, New York, 10451-4142, United States. The role of a Desktop Support Analyst is available where the candidate will be tasked with various responsibilities including tackling technical issues and maintaining a well-organized system. Responsibilities: • Troubleshooting and resolving technical issues related to Windows XP • Administering and maintaining user accounts using Active Directory • Offering prompt and effective solutions to user queries • Ensuring the smooth operation of desktop computers and associated hardware • Regularly updating system and user documentation • Collaborating with team members to ensure efficient operation of the workplace's IT environment • Providing technical support and guidance to users • Monitoring system performance and implementing improvements when necessary • Ensuring all IT equipment complies with industry standards • Keeping up to date with advancements and best practices in IT administration and system security.

Desktop Support Analyst We are in search of a Desktop Support Analyst to join our team in the telecom services industry, located in North, New Jersey. As a Desktop Support Analyst, you'll be the primary IT contact for our North, NJ office, providing support to office and field staff and assisting the IT team in user and infrastructure support. Responsibilities• Provide comprehensive Level 1 and 2 desktop and software support to staff• Manage user and asset tasks effectively• Monitor work emails even after office hours to respond to any emergencies promptly• Participate actively in global IT projects to ensure seamless execution• Track escalated problems to 3rd party vendors, team leaders, or managers until resolution• Maintain detailed documentation of all procedures and infrastructure• Utilize skills in Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management effectively to perform daily tasks• Provide support via e-mail, phone, and in-person, escalating issues when necessary.

Sr Service Desk Technician Our client is seeking a Senior Service Desk Technician to provide advanced technical support, mentor junior analysts, and ensure efficient incident management. This role focuses on customer service excellence, problem resolution, and continuous improvement within the IT environment. Key Responsibilities: Advanced Support – Troubleshoot complex IT issues related to hardware, software, and networks, serving as an escalation point. Maintain and improve documentation for support processes.Customer Service – Engage professionally with end users, ensuring clear and timely communication on issue resolutions. Share best practices for handling complex cases.Reporting & Documentation – Track service desk metrics, generate performance reports, and document resolutions for knowledge transfer and process optimization.Continuous Learning – Stay updated on emerging technologies and share insights with the team to drive innovation and efficiency.

IT Field Support Technician We are offering a contract to permanent employment opportunity for an IT Field Support Technician in Woodbridge, New Jersey. As an IT Field Support Technician, you will provide technical assistance at multiple locations, manage hardware and software issues, and ensure the efficient operation of IT systems. Responsibilities: • Assist in troubleshooting and resolving issues related to hardware, software, and network systems at various locations. • Oversee regular system maintenance, as well as the installation and updating of software. • Handle problems related to desktops, laptops, and mobile devices, diagnosing and resolving hardware and software issues. • Assist with the setup, configuration, and troubleshooting of networks. • Ensure the correct installation and configuration of printers, scanners, and other peripherals. • Keep accurate documentation of all service requests, their resolutions, and inventory management. • Address all customer requests professionally and promptly. • Work in collaboration with other IT team members to resolve complex issues when needed.

Desktop Support Analyst We are offering a long term contract employment opportunity for a Desktop Support Analyst in Bridewater, NJ. This role is within the IT industry and primarily focuses on providing technical assistance and support related to computer systems, hardware, and software. The individual will be tasked with diagnosing and resolving technical issues, maintaining equipment, and ensuring optimal performance for end-users within the organization. Responsibilities:• Respond to user-reported issues via phone, email, or ticketing system, providing timely and efficient resolution.• Install, set up, and configure desktops, laptops, printers, and other peripheral devices.• Monitor system performance, troubleshoot slowdowns or outages, and ensure optimal performance.• Perform routine maintenance and upgrades on computer systems and equipment.• Document incidents, problems, and resolutions for future reference and continuous improvement.• Collaborate with IT teams to resolve complex issues, ensuring a unified approach to problem-solving.• Educate users on basic troubleshooting and system use, providing guidance on best practices for maintaining system security.• Manage inventory of hardware and software assets, ensuring adequate resources for organization's needs.• Escalate unresolved problems to higher-level support or vendors as necessary.• Ensure proper functioning of security tools such as antivirus software.

Desktop Support Analyst We are seeking a Desktop Support Analyst for our pharmaceutical operations in Eatontown, New Jersey, United States. As a Desktop Support Analyst, you will be responsible for a range of tasks related to Environmental, Health, and Safety (EHS) programs and activities. You will ensure that we meet all government and regulatory requirements, manage safety training records, and contribute to our continuous improvement strategies. Responsibilities • Evaluating EHS programs and activities to ensure compliance with all relevant government and regulatory requirements. • Monitoring, reporting, and resolving any environmental, health, and safety issues that arise. • Coordinating corrective and preventive actions to address safety concerns within the workplace. • Developing and implementing EHS policies, standards, guidelines, and programs that support our continuous improvement strategies. • Administering the environmental, health, and safety audit program, including aspects of industrial hygiene. • Managing the Personal Protective Equipment (PPE) and Good Manufacturing Practice (GMP) programs, which includes overseeing PPE and GMP supplies. • Utilizing Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management skills to ensure smooth operations. • Developing safety and environmental campaigns, communications, and recognitions that align with our business strategies. • Owning the site's Behavioral-Based Safety Observations Program, including employee training, logging and tracking observations, and reporting progress to leadership. • Supporting our broader sustainability strategy to ensure the site meets company objectives.

Help Desk Analyst II Full job descriptionResponsibilities:• Respond to requests for technical assistance in person or via remote access.• Provide technical and administrative support for workstations and PCs.• Support users in Microsoft Office products and Google Workspace cloud apps.• Provide support at each remote location; must have valid driver’s license and reliable transportation to facilitate these trips.• Follow standard help desk procedures. Log all help desk interactions into the ticketing system.• Maintain equipment inventory database.• Installs and coordinates repair of a wide variety of computing devices and peripherals on the desktop and attached to the network.• Completes and documents technical projects such as the testing of hardware and software products.• Order new and replacement equipment and supplies in coordination with the Manager of IT.• Manages equipment inventory and deployment/redeployment. Assist in software deployment.• Provide feedback to the Manager of IT on equipment replacement requirements.• Manage and maintain logs of equipment replacement expenses throughout the year.• Supports and maintains smart phones/mobile devices.• Supports VOIP telephone system.• Maintains departmental organizational units (OU) in active directory.• Stay current with system information, changes, and updates.• Work within the boundaries of security best practices and standard operating procedures.• Available to be on-call as needed to support the Help Desk system and organizational needs.• Demonstrate flexibility and teamwork.• Responsible for maintaining professional work standards.• Assists in special projects and work with other IT Department staff members as necessary.Skills and Qualifications:• 2+ years IT help desk experience• 2+ years experience with Google admin console and Google Workspace including Gmail, Groups, Drive, Docs, Sheets, and other Google cloud apps a must.• 2+ years experience and current knowledge of workstation-related hardware and software.• 1+ years experience working with IT help desk ticketing systems.• 1+ years experience with remote desktop environments including Citrix.• 1+ years experience with remote software, including Team Viewer, LogMeIn, Automate.• 1+ years experience with Microsoft 365 products including Entra ID, Intune, SharePoint Online, Exchange Online, and Teams.• Knowledge of end user productivity applications such as Adobe Acrobat/Pro and Office Suite perpetual and subscription apps.• Advanced proficiency with Windows OS (10/11).• Extensive experience with Server 2012r2/2019/2022.• Solid understanding of server administration.• Proficient knowledge of TCP/IP concepts pertaining to supporting thin clients and workstations in a LAN/WAN environment.• Advanced proficiency and support of Apple iOS devices for troubleshooting and repairing miscellaneous hardware/ software problems.• Solid understanding of network architecture, firewalls, end-point protection, and virtualization.• Proficient in imaging and cloning applications related to workstations, laptops and thin clients.

IT Support We are looking to bring on board a detail-oriented IT Support individual. The role involves working in the industry, located in Princeton, New Jersey, United States. The role offers a contract to permanent employment opportunity. Responsibilities:• Efficiently handle all workflow entering the IT Support Team using FreshService• Balance work requests from both in-house and remote personnel• Supervise team tickets to ensure adherence to support procedures• Guarantee timely and efficient response from the Technical Support Analyst team to user requests, in line with Corporate Systems and Websites SLAs• Provide periodic reports on performance against SLAs• Take the lead on projects implementing IT Best Practices/Policies• Coordinate multiple, concurrent projects ensuring completion within the defined scope and timelines• Identify and manage risks, reporting and escalating them timely• Utilize strong analytical ability to diagnose and troubleshoot hardware/software problems• Provide technical leadership and consultation to team members for resolving challenging problems• Maintain a high focus on providing excellent customer service.

Help Desk Analyst I We are offering a permanent contract employment opportunity for a Help Desk Analyst I in the technology industry, supporting a New York based MSP. This role is fully remote, and we prefer the candidate to sit in the San Antonio, TX area. In this role, you will provide technical assistance and support related to computer systems, hardware, and software. You will be part of a highly collaborative environment, with the flexibility to work remotely. Responsibilities: • Provide support for Microsoft 365 applications including OneDrive, SharePointOnline, ExchangeOnline, Teams, and Outlook, Word, Excel, PowerPoint.• Assist with troubleshooting Windows 10/11 detail oriented and Azure Active Directory issues.• Utilize remote control software such as TeamViewer for hardware and software troubleshooting.• Maintain an understanding of Endpoint Detection and Response tools, such as SentinelOne.• Support printing operations and address any related issues.• Participate in the resolution of technical issues involving Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, and Microsoft Active Directory.• Handle tasks related to Apple Devices, Computer Hardware, and Configuration Management.• Assist with the deployment of Microsoft Windows and Microsoft Windows systems.• Provide support for Microsoft Office 365 and O 365 applications.• Understand and apply basic and advanced cybersecurity concepts, such as DNS Protection, data encryption, and log auditing.• Use Remote Monitoring and Management (RMM) software, such as Ninja and ConnectWise Automate.• Manage issues through a ticketing system, such as ConnectWise Management or Jira.

Help Desk Analyst I We are offering a permanent employment opportunity for a Help Desk Analyst I in Woodbridge, New Jersey. In the IT industry, you will provide critical technical assistance, including support for logins, passwords, and general Windows issues. Key responsibilities: • Provide primary support for IT-related user and system issues, including phone support and technical installations. • Handle tasks related to distributed computer services. • Utilize your knowledge of Active Directory and Windows to troubleshoot and resolve issues. • Maintain a customer service mindset and helpful personality throughout all interactions. • Manage service desk tickets efficiently and effectively. • Ensure the smooth operation of Windows 10 and promptly address any problems. • Utilize Active Directory, DNS, WINS, and DHCP to support computer operations and networks. • Perform break-fix tasks as necessary to keep systems running smoothly. • Apply your technical aptitude and initiative to continually improve our IT support services.

Technical Support Specialist We are in search of a Technical Support Specialist, 100% remote, EST hours. Responsibilities: • Provide technical support for Cisco technologies, ensuring optimal performance and resolving related issues.• Handle support tasks for Citrix technologies, troubleshooting problems and ensuring smooth operations.• Maintain and manage cloud technologies, ensuring secure and efficient use.• Address issues related to computer hardware, performing diagnostics and repairs as needed.• Provide support and solutions for Dell technologies, ensuring they are optimally utilized.• Utilize 'About Time' software effectively for efficient time management.• Manage and maintain the Active Directory, ensuring accurate user data and access rights.• Oversee backup technologies, ensuring data protection and recovery in case of data loss.• Demonstrate strong communication skills to interact with team members and clients, providing clear and concise information on technical matters.

Help Desk Analyst We are offering an exciting opportunity for a Help Desk Analyst in Hamilton Township, New Jersey. As part of our team, you will be providing general IT support focused on troubleshooting, Active Directory tasks, and managing virtual environments. You will also be responsible for user support and training, documentation, and process improvements to keep our systems running efficiently. Responsibilities: • Diagnosing and resolving hardware, software, and network issues to provide break/fix support • Performing basic Active Directory tasks including password resets and permission updates • Assisting with basic VM troubleshooting and resetting virtual machines • Providing hands-on support to resolve technical problems efficiently • Supporting and training users on IT-related issues and best practices • Maintaining records of system configurations, troubleshooting steps, and IT procedures • Utilizing Android Development, Cisco Technologies, Citrix Technologies, Microsoft, and Apple Devices skills to enhance IT support • Managing computer hardware and configuration management • Deploying and maintaining Mac Computers and other devices.

PC Technician We are in the process of bringing on board a PC Technician for our team based in Neptune, New Jersey, United States. The primary function of this role will be to handle technical aspects related to computer systems, hardware, and computer peripherals. This opportunity provides a long term contract employment scenario. Responsibilities: • Management and troubleshooting of different computer hardware systems. • Utilization of Dell Technologies for system optimization. • Maintenance of IBM systems and resolution of related issues. • Application of Linux Technologies for system operations. • Handling Mac Computers and ensuring their smooth operation. • Execution of AB Testing to validate system configurations. • Management of Active Directory for network user and computers. • Handling Apple Devices and resolving any technical glitches. • Utilization of Backup Technologies to secure data. • Installation and maintenance of cable systems.

PC Technician We are offering a long term contract employment opportunity for a dedicated PC Technician to join our team in Saddle Brook, New Jersey. Working within the industrial sector, this role encompasses a variety of tasks associated with maintaining and testing computer hardware and software. Responsibilities: • Accurately and efficiently process and test various computer hardware including Dell Technologies, IBM, Linux Technologies, and Mac Computers. • Coordinate the requisitioning of necessary parts for various projects. • Assist in the design of valve monitoring devices, contributing to the development and innovation of our products. • Build and set up test equipment and prototype units, ensuring all equipment is operational and well-maintained. • Conduct experiments and record results, contributing to the continuous improvement of our products and services. • Utilize a range of electrical and mechanical lab equipment, such as signal generators and counters. • Adhere to all safety procedures, maintaining a safe and efficient work environment. • Exhibit strong written and verbal skills, professionally interacting with suppliers, customers, and shop floor personnel. • Demonstrate proficiency in reading electrical schematics and technical documentation. • Exhibit experience with oscilloscopes, power supplies, logic analyzers, debuggers, and/or emulation tools. • Apply experience in breadboarding and soldering of printed circuit boards. • Utilize basic PC skills and familiarity with M365 and proprietary software. • Engage in light soldering tasks as necessary.

Application Support (Mainframe) Responsibilities:<ul><li>Maintain and administer IPIS mainframe legacy systems</li><li>Support data extraction from mainframe applications (ADABAS, COBOL, JCL, TSO, IBM utilities, etc.)</li><li>Transfer mainframe data to Windows servers via UC4 file transfer</li><li>Load data into CRM/Dynamics 365 from SQL servers</li><li>Troubleshoot system issues and support new system transition</li><li>Participate in system analysis, design, and requirement sessions</li></ul>

IT Service Manager We are seeking an IT Service Manager to join our team. This role is crucial in ensuring efficient IT service delivery across all infrastructure operations. The role is based in Bridgewater, New Jersey, and offers a contract to permanent employment opportunity. The successful candidate will demonstrate leadership in incident and escalation management and uphold high standards of support. The IT Service & Infrastructure Operations Delivery Manager is responsible for ensuring seamless IT service delivery across all infrastructure operations, providing leadership in incident and escalation management, and upholding high standards of support. This role oversees end-to-end support processes, monitors key performance indicators, and collaborates with cross-functional teams to drive continuous improvement in IT service delivery. The Manager will play a critical role in resolving escalations, enhancing operational efficiencies, and ensuring a robust, reliable IT infrastructure to support business needs.

IT Director (Hands-On) We are in search of an IT Director to join our team, located in Upper Bergen County, New Jersey. This role involves overseeing and managing IT-related initiatives, ensuring alignment with our strategic objectives. As an IT Director, you will be working closely with various departments to develop and implement technology solutions that are cost-effective and enhance business performance. Responsibilities: • Design and implement secure IT solutions to meet business requirements• Oversee the management and implementation of Business Central, Power BI, Azure, and other cloud-based solutions• Develop IT strategies that are in alignment with business goals and objectives• Lead strategic planning initiatives to improve technological capabilities• Manage and lead IT Projects from initiation to completion, ensuring they are delivered on time and align with business needs• Develop and maintain security standards, policies, and best practices across multiple platforms• Drive digital transformation efforts to improve operational efficiency• Oversee budgeting, resource allocation, and cost optimization for IT projects• Manage the IT team, external vendors, and consultants to achieve project goals• Ensure robust security and risk management frameworks are in place

SAP Business One ERP Manager We are seeking a skilled SAP Business One ERP Manager to join our team in Woodbury, New York. In this role, you will be responsible for managing the SAP Business One system, developing reports and dashboards, implementing workflows, resolving server issues, and handling vendor relationships. This role is an exciting opportunity for a proactive individual with strong technical expertise in SAP Business One. Responsibilities: • Manage the daily operations of the SAP Business One system and ensure its optimal functionality. • Troubleshoot any technical issues that might arise in the SAP Business One system. • Implement system maintenance and optimization best practices. • Develop customized reports and dashboards to meet the organization's needs. • Analyze data and provide insights to support decision-making processes. • Design workflows within the SAP Business One system to streamline business processes. • Collaborate with stakeholders to understand workflow requirements and implement efficient solutions. • Manage the SAP Business One server infrastructure, including its installation, configuration, and maintenance. • Plan and execute system upgrades and patches in coordination with relevant stakeholders. • Ensure data integrity and security measures are in place and up to date. • Serve as the primary point of contact for SAP Business One vendors. • Manage vendor relationships, including contract negotiations, performance evaluations, and issue resolution. • Stay informed about updates and new releases from vendors and assess their impact on the organization.

Cloud Systems Engineering Manager We are inviting applications for the position of Cloud Systems Engineering Manager at our IT consulting firm situated in Horsham, Pennsylvania. This role involves overseeing our Cloud Systems Engineering team, ensuring efficient delivery of various services including Site Reliability Engineering, DevOps pipeline, and database management, among others. Responsibilities: • Oversee and enhance the performance of the Cloud Systems Engineering team, ensuring delivery surpasses organizational expectations. • Lead the provision of Site Reliability Engineering, DevOps pipeline, database, and IaaS/PaaS cloud services in an environment dominated by Microsoft and Linux workloads. • Oversee all aspects of Change, Configuration, Incident, Problem, Cost, Availability, and Capacity Management processes related to the above-mentioned services. • Champion innovative and value-adding projects that drive the organization's progress. • Operate a data-driven department, using key performance indicators to maintain standards and identify organizational trends. • Establish and nurture relationships with key technology stakeholders to ensure their requirements are met. • Ensure all solutions and operational activities comply with the security and operating policies established by the organization. • Identify opportunities for service delivery improvement through process enhancement and continuous development of documentation and runbooks. • Serve as an effective escalation point for support and assistance in ticket resolution. • Use a range of IT skills including Amazon CloudWatch, Amazon EC2, Ansible, Atlassian Jira, Auto Scaling, API Development, Automation, AWS Technologies, Backup Technologies, and Cluster Analysis to perform duties.

IT Director We are inviting applications for the role of an IT Director in New York. In this role, you will be the bridge between business and technology, constantly engaging with the organization to understand their requirements and providing guidance on how to leverage technology for additional business value. Responsibilities • Develop technical solutions that enhance operational efficiency, performance, reliability, cost-effectiveness, and security throughout the technology adoption and implementation process. • Collaborate with internal and external teams to drive activities such as architecture reviews, demos, technical workshops, and white-boarding sessions by creating and presenting technical content. • Lead the local team to deliver all aspects of an IT service in alignment with the company values and client requirements. • Collaborate with key business stakeholders to transform business requirements into fit for purpose Microsoft and 3rd party solutions throughout the complete project lifecycle. • Participate in initiatives to evolve existing and future technologies to drive continuous business improvement as part of the IT strategy. • Improve the standards and methodologies for solutions architecture consistently. • Provide technical input as part of cross-functional project teams. • Ensure that all Microsoft and 3rd party development work meets the agreed architecture and coding standards, taking personal accountability for assuring design documentation and coding. • Understand Networking solutions and apply this knowledge in the role. • Actively participate in project planning, team meetings, reviews, retrospectives, sprint and release planning, demos, and other meetings.

ERP Integration Manager We are in search of an ERP Integration Manager to join our team in the higher education industry. The position is based in Newark, New Jersey and offers a contract to permanent employment opportunity. As an ERP Integration Manager, you will play a crucial role in our digital transformation journey, particularly in the replacement of our Enterprise Resource Platform (ERP) system. You will be responsible for managing the entire ERP program, from selection to implementation, and ensuring post-deployment support. Responsibilities: • Manage the entire lifecycle of the ERP program, including selection, design, implementation, and post-deployment support • Establish and maintain relationships with system implementers and product vendors • Provide advice to business stakeholders on configuration decisions to ensure a secure, sustainable, functional, and scalable solution • Monitor the progress of the ERP program to ensure it aligns with the plan and budget • Establish a status reporting framework to keep stakeholders informed of the program's progress • Coordinate program activities across multiple departments and stakeholders, ensuring alignment with institutional priorities • Identify and prioritize program requirements that meet the needs of the institution in collaboration with all stakeholder groups • Guide and support program team members to ensure they understand the program's goals and objectives • Ensure the program is completed on time, within budget, and to the satisfaction of stakeholders while adhering to institutional regulations and compliance requirements • Resolve issues and escalate items that require executive attention in a timely manner • Maintain appropriate documentation for program activity tracking and reporting • Ensure the ERP solution is well documented, tested, and all necessary parties are trained appropriately • Assess the impact of decisions on other systems and processes to ensure alignment • Manage and mentor resources

IT Director We are looking to incorporate an IT Director into our team, based in New York. The IT Director will be in charge of setting and implementing IT strategies, managing our IT infrastructure, leading cybersecurity initiatives, and managing relationships with external vendors and service providers, among other responsibilities. Responsibilities: • Establish and implement a clear IT strategy and roadmap, ensuring alignment with business goals and promoting innovation. • Oversee all IT infrastructure, such as hardware, software, network systems, and cloud services, ensuring they are reliable, secure, and scalable. • Spearhead the company’s cybersecurity initiatives, implementing best practices for data protection, risk management, and compliance. • Create formalized documentation that defines clear roles, responsibilities, and accountability within the IT department. • Drive the implementation of new technologies that improve operational efficiency, enhance client service, and support business growth. • Manage relationships with external vendors and service providers, and negotiate or review agreements with IT vendors for applications, infrastructure, and security. • Oversee the IT department budget, aligning with company financial goals and ensuring cost-effective use of resources. • Stay updated with emerging technologies and trends, bringing innovative solutions to enhance business performance and client service. • Define and implement robust disaster recovery and business continuity plans, and establish network redundancy to prevent outage. • Establish Identity and Access Management solutions to manage user access, and develop documented IT policies and cybersecurity policies in alignment with applicable regulations. • Conduct IT security audits and vulnerability assessments to ensure robust security posture and compliance with regulatory standards. • Provide regular updates and reports on IT performance, risks, and achievements to the executive leadership team.

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29 results for Desktop Support Technician in New York, NY

Technology Doesn't Change the World, People Do.^®