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33 results for Desktop Support Analyst in New York, NY

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We are looking for a skilled Desktop Support Analyst to join our team on a contract basis in Poughkeepsie, New York. In this role, you will provide hands-on technical support to ensure the smooth operation of hardware, software, and network systems. You will play a key part in diagnosing and resolving technical issues while delivering exceptional service to end-users.

Responsibilities:
• Provide comprehensive technical support for desktops, laptops, and mobile devices, including Apple and Android platforms.
• Troubleshoot hardware and software issues across Dell and other computer systems.
• Manage configurations and ensure system compatibility for Windows 10 environments.
• Administer Active Directory for user account management and access control.
• Perform backup and recovery operations to safeguard data integrity.
• Support Cisco and Citrix technologies to maintain network and application stability.
• Collaborate with team members to implement configuration management solutions.
• Deliver timely and detail-oriented assistance to end-users, ensuring high levels of customer satisfaction.
• Maintain accurate documentation of technical procedures and resolutions.
• Stay updated on emerging technologies to continuously improve support services.

• Proven experience in desktop support or a related technical role.
• Expertise in Android development and Apple device management.
• Strong knowledge of computer hardware, including Dell systems.
• Familiarity with Cisco and Citrix technologies for network and application support.
• Proficiency in Windows 10 and Active Directory administration.
• Hands-on experience with backup and configuration management tools.
• Excellent problem-solving skills with the ability to troubleshoot complex issues.
• Strong communication skills to effectively assist end-users and collaborate with team members.

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33 results for Desktop Support Analyst in New York, NY

Desktop Support Analyst

Poughkeepsie, NY
onsite
Temporary
22.80 - 26.40 USD / Hourly
We are looking for a skilled Desktop Support Analyst to join our team on a contract basis in Poughkeepsie, New York. In this role, you will provide hands-on technical support to ensure the smooth operation of hardware, software, and network systems. You will play a key part in diagnosing and resolving technical issues while delivering exceptional service to end-users. Responsibilities: • Provide comprehensive technical support for desktops, laptops, and mobile devices, including Apple and Android platforms. • Troubleshoot hardware and software issues across Dell and other computer systems. • Manage configurations and ensure system compatibility for Windows 10 environments. • Administer Active Directory for user account management and access control. • Perform backup and recovery operations to safeguard data integrity. • Support Cisco and Citrix technologies to maintain network and application stability. • Collaborate with team members to implement configuration management solutions. • Deliver timely and detail-oriented assistance to end-users, ensuring high levels of customer satisfaction. • Maintain accurate documentation of technical procedures and resolutions. • Stay updated on emerging technologies to continuously improve support services.
2025-05-21T13:18:46Z

Desktop Support Analyst

Maryknoll, NY
onsite
Contract / Temporary to Hire
22.00 - 25.00 USD / Hourly
We are looking for a skilled Desktop Support Analyst to join our team in Maryknoll, New York. This Contract-to-permanent position offers an opportunity to work in a dynamic environment, providing technical support and troubleshooting for both hardware and software issues. The ideal candidate will combine technical expertise with excellent communication and customer service skills to ensure efficient problem resolution and user satisfaction. Responsibilities: • Provide technical support for Windows PCs, Apple Macs, and a variety of operating systems, including Windows and operating systems. • Troubleshoot and resolve hardware and software issues for end-users, including printers and frequently used applications. • Assist with the setup, configuration, and maintenance of computer hardware, networking basics, and backup technologies. • Support Microsoft Office 365 and other commonly utilized PC and Mac applications. • Respond promptly to customer inquiries, ensuring satisfaction by attentively listening and addressing concerns. • Walk customers through technical problem-solving steps with patience and clarity. • Collaborate with team members to diagnose and resolve complex technical issues while sharing knowledge and feedback. • Maintain accurate documentation of technical issues and resolutions within configuration management systems. • Stay updated on emerging technologies and continuously enhance technical skills to improve support services.
2025-05-08T11:54:18Z

Desktop Support Analyst

Princeton, NJ
onsite
Permanent
50000.00 - 65000.00 USD / Yearly
We are in need of a Desktop Support Analyst to join our team in the healthcare sector, located in Princeton, New Jersey. The role involves providing crucial technical support to our team, ensuring the smooth operation of our systems. This entails troubleshooting hardware, software, and network issues, as well as managing user accounts and access controls. Responsibilities: • Deliver both remote and deskside support to staff, addressing software, hardware, and network problems. • Ensure the successful installation, configuration, and maintenance of Windows and macOS operating systems, along with printers and other peripherals. • Take charge of managing user accounts and controlling access in Active Directory and O365. • Support both cloud-based and on-premise IT environments, including the use of VPNs and remote desktop tools. • Document all troubleshooting steps and IT procedures for future reference within the team. • Collaborate effectively with other members of the IT team to escalate and resolve complex issues. • Use your knowledge of Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management to effectively perform your role.
2025-05-15T13:24:18Z

Desktop Support Analyst

Eatontown, NJ
onsite
Permanent
85000.00 - 100000.00 USD / Yearly
We are seeking a Desktop Support Analyst for our pharmaceutical operations in Eatontown, New Jersey, United States. As a Desktop Support Analyst, you will be responsible for a range of tasks related to Environmental, Health, and Safety (EHS) programs and activities. You will ensure that we meet all government and regulatory requirements, manage safety training records, and contribute to our continuous improvement strategies. Responsibilities • Evaluating EHS programs and activities to ensure compliance with all relevant government and regulatory requirements. • Monitoring, reporting, and resolving any environmental, health, and safety issues that arise. • Coordinating corrective and preventive actions to address safety concerns within the workplace. • Developing and implementing EHS policies, standards, guidelines, and programs that support our continuous improvement strategies. • Administering the environmental, health, and safety audit program, including aspects of industrial hygiene. • Managing the Personal Protective Equipment (PPE) and Good Manufacturing Practice (GMP) programs, which includes overseeing PPE and GMP supplies. • Utilizing Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management skills to ensure smooth operations. • Developing safety and environmental campaigns, communications, and recognitions that align with our business strategies. • Owning the site's Behavioral-Based Safety Observations Program, including employee training, logging and tracking observations, and reporting progress to leadership. • Supporting our broader sustainability strategy to ensure the site meets company objectives.
2025-05-02T18:24:31Z

Lead Help Desk Analyst

Maryknoll, NY
onsite
Permanent
70000.00 - 73000.00 USD / Yearly
We are looking for an experienced Lead Help Desk Analyst to oversee and enhance the skills of the Desktop Support team in Maryknoll, New York. This role requires a technically proficient individual who can mentor team members, resolve complex technical issues, and ensure efficient operation of desktop support services. The position also involves managing help desk-related projects and providing top-notch technical assistance to users across various locations. Responsibilities: • Guide and mentor Desktop Support team members to enhance their technical skills and overall performance. • Respond to and resolve user-reported issues, requests, and escalated support tickets in a timely manner. • Serve as the primary escalation point for complex technical problems encountered by team members. • Manage and execute projects within the scope of the Desktop Support team's responsibilities. • Provide technical assistance for desktop hardware and software to users in-office, remote, and home-based settings. • Diagnose and troubleshoot application issues, including viruses, hard disk diagnostics, file repair, and data encryption. • Collaborate with external technology vendors and consultants to address support needs. • Maintain accurate documentation of issue resolutions, ensuring clarity and detail for future reference. • Track and resolve security incidents, ensuring compliance with organizational standards. • Manage inventory assignments for employees using the inventory program to maintain accountability.
2025-05-12T19:54:03Z

Help Desk Analyst

New York, NY
onsite
Temporary
23.75 - 27.50 USD / Hourly
We are looking for a skilled Help Desk Analyst to join our team on a contract basis in New York, New York. In this role, you will provide essential IT support, assist with onboarding processes for new team members, and ensure seamless technical operations for a dynamic team. This is a great opportunity to work in a fast-paced environment, supporting a diverse range of technologies and users. Responsibilities: • Provide comprehensive IT support to a team of approximately 120 users, addressing technical issues and ensuring system functionality. • Facilitate onboarding processes for new team members by setting up accounts, hardware, and software configurations. • Offer technical assistance to executives and participate in support-related meetings to address their specific needs. • Manage and troubleshoot Windows 10 systems and utilize ticketing systems such as ServiceNow to resolve user issues. • Use remote support tools like RealVNC, Bomgar, or similar technologies to assist users with technical problems. • Handle network-related tasks, including basic troubleshooting and connectivity support. • Support and maintain various devices, including Apple and Android devices, ensuring optimal performance. • Configure and deploy hardware and software, including Active Directory and other Microsoft technologies. • Provide support for Cisco and Citrix technologies to enhance system efficiency and user experience.
2025-05-14T14:28:48Z

Help Desk Analyst

New York, NY
onsite
Temporary
15.84 - 18.34 USD / Hourly
We are looking for a skilled Help Desk Analyst to join our team on a contract basis. In this role, you will provide technical support and troubleshoot issues related to both Mac and Windows operating systems, as well as various software applications. This position is based in New York, New York. Responsibilities: • Deliver technical assistance for O365 applications, including Teams and Outlook, ensuring seamless functionality for end users. • Provide support and troubleshooting for Mac and Windows operating systems, with a focus on resolving hardware and software-related issues. • Assist with the deployment, configuration, and management of Apple devices and other computer hardware. • Utilize Active Directory for user account management, password resets, and access control. • Set up and maintain Citrix and Cisco technologies to ensure secure and reliable connectivity. • Support Android devices, including troubleshooting and configuration tasks. • Collaborate with team members to identify and resolve technical issues efficiently. • Manage and implement configuration changes to optimize system performance. • Conduct hardware and software deployments as needed, ensuring proper installation and functionality.
2025-05-02T13:38:55Z

Junior Support Services Technician

Brooklyn, NY
onsite
Permanent
55000.00 - 60000.00 USD / Yearly
We are looking for a dedicated entry-level Support Services Technician to provide exceptional technical support to our Information Technology user community, including faculty, staff, students, and guests. Based in Brooklyn, New York, this role involves maintaining and supporting desktop computers, peripherals, multimedia systems, and various instructional technologies. Candidates should be flexible and adaptable to accommodate changes in schedules, staffing, and other operational needs. Responsibilities: • Respond promptly and professionally to technical support requests submitted through the service desk system. • Document and track user issues, events, and resolutions accurately within the support services ticketing system. • Configure, maintain, and troubleshoot desktop computers, laptops, and related peripherals for end users. • Provide technical assistance for multimedia and instructional technology, including setup and maintenance. • Assist with software installations, updates, and troubleshooting for both Mac OS and Windows environments. • Support users with Microsoft Office 365 applications, ensuring optimal functionality. • Manage and deploy system updates and applications using tools such as Microsoft SCCM and KACE. • Offer guidance and training to users on IT equipment and software to enhance their technical proficiency. • Monitor service desk queues to ensure timely resolution of assigned tasks. • Collaborate with team members to improve overall technical support processes and user satisfaction.
2025-05-06T15:33:58Z

Help Desk Analyst

Princeton, NJ
onsite
Permanent
50000.00 - 65000.00 USD / Yearly
We are looking for a dedicated Help Desk Analyst to join our Information Technology team in Princeton, New Jersey. In this role, you will be the first point of contact for resolving technical issues, ensuring smooth operations across office and retail locations. The ideal candidate brings a proactive approach to troubleshooting, excellent communication skills, and a passion for delivering top-notch technical support. Responsibilities: • Manage user accounts, permissions, and group policies using Active Directory and Microsoft 365. • Document support activities and develop user-friendly guides to enhance the knowledge base. • Deploy and configure hardware and software across office and retail environments. • Escalate unresolved technical issues to specialized teams and ensure timely resolution. • Collaborate with system and network administrators on infrastructure and security initiatives. • Provide remote and occasional onsite troubleshooting support, with reimbursed travel as needed. • Maintain effective communication with users to ensure satisfaction and clarity during issue resolution. • Assist in the management of endpoint devices, including configuration and updates. • Monitor and respond to help desk tickets promptly, ensuring minimal disruption to operations.
2025-05-08T16:33:44Z

Help Desk Analyst

Hamilton Township, NJ
onsite
Permanent
50000.00 - 55000.00 USD / Yearly
We are offering an exciting opportunity for a Help Desk Analyst in Hamilton Township, New Jersey. As part of our team, you will be providing general IT support focused on troubleshooting, Active Directory tasks, and managing virtual environments. You will also be responsible for user support and training, documentation, and process improvements to keep our systems running efficiently. Responsibilities: • Diagnosing and resolving hardware, software, and network issues to provide break/fix support • Performing basic Active Directory tasks including password resets and permission updates • Assisting with basic VM troubleshooting and resetting virtual machines • Providing hands-on support to resolve technical problems efficiently • Supporting and training users on IT-related issues and best practices • Maintaining records of system configurations, troubleshooting steps, and IT procedures • Utilizing Android Development, Cisco Technologies, Citrix Technologies, Microsoft, and Apple Devices skills to enhance IT support • Managing computer hardware and configuration management • Deploying and maintaining Mac Computers and other devices.
2025-05-21T16:49:07Z

Senior IT Analyst

New York, NY
onsite
Permanent
70000.00 - 75000.00 USD / Yearly
We are looking for an experienced Senior IT Analyst to join our team in New York, New York. In this role, you will oversee the efficient delivery of technical support services while ensuring the smooth operation of IT infrastructure and systems. The ideal candidate will have a strong background in managing enterprise software, hardware, and network components, as well as leading IT projects to successful implementation. Responsibilities: • Supervise the daily operations of the IT Service Desk, ensuring efficient workload distribution and maintaining high service standards. • Provide leadership and guidance to IT Support Analysts, fostering a collaborative and productive team environment. • Manage and resolve issues related to enterprise software, custom web applications, and desktop hardware. • Oversee the setup, configuration, and installation of network devices, including switches, routers, and access points. • Maintain network segmentation using VLANs to ensure compliance with organizational standards. • Lead the diagnosis, troubleshooting, and resolution of technical issues for end-users, ensuring timely and effective support. • Supervise the deployment and maintenance of user devices, software, and classroom audio/video systems. • Manage IT service requests and calls through a ticketing system, ensuring all tasks are documented and resolved efficiently. • Ensure adherence to organizational policies and best practices in all technology-related activities. • Take a lead role in global IT projects, from planning to implementation, ensuring adherence to best practices.
2025-05-14T14:28:48Z

IT Operations Analyst

Somerset, NJ
onsite
Permanent
60000.00 - 70000.00 USD / Yearly
We are inviting applications for an IT Operations Analyst role based in Somerset, New Jersey. Our team is actively involved in the IT industry, where the selected candidate will be expected to respond quickly to technical support requests, develop productive relationships across the organization, interact with major vendors, and work with the information security team. Responsibilities: • Provide prompt technical support to users, resolving issues related to offboarding, onboarding, security access, printing, email, mobile, and network. • Cultivate productive relationships with both technical and functional users to influence the enterprise infrastructure and network architecture. • Collaborate with major vendors and service providers to ensure that business needs are met cost-effectively. • Partner with the information security team to guarantee that the infrastructure and network are secure and risks are mitigated. • Document solutions, develop knowledge articles for user self-service, and suggest improvements to reduce the frequency and severity of common technical issues. • Demonstrate deep knowledge of the Windows operating system and Microsoft Office/365. • Exhibit experience with Active Directory (Azure AD). • Show passion and obsession for delivering the highest levels of quality customer service. • Communicate technical concepts successfully to non-technical people.
2025-05-21T16:29:09Z

Technical Support Manager

Cranbury, NJ
onsite
Permanent
85000.00 - 95000.00 USD / Yearly
We are looking for an experienced Technical Support Manager to oversee and deliver exceptional technical assistance to our global clientele. This role involves managing and resolving technical issues, supporting various systems, and ensuring smooth operations for end users across multiple channels. The position is based in Cranbury, New Jersey, and requires a proactive, customer-focused individual with a strong technical background. Responsibilities:• Manage daily technical support operations and resolve support tickets daily with efficiency and accuracy.• Provide assistance to end users across multiple channels, each comprising over 100 users, ensuring seamless interaction and resolution of issues.• Troubleshoot and resolve issues related to Windows, Linux, and Microsoft SQL Server systems.• Support and maintain physical security systems and time and attendance systems to ensure uninterrupted functionality.• Utilize Salesforce as a ticketing platform to manage, track, and resolve customer inquiries.• Collaborate with global teams to provide after-hours support for critical customer needs when required.• Contribute to system optimization by identifying recurring issues and implementing long-term solutions.• Maintain detailed documentation of support activities and resolutions to ensure transparency and knowledge sharing.• Deliver technical expertise to support ongoing projects and initiatives as needed.
2025-05-12T13:38:45Z

Help Desk Analyst

New York, NY
onsite
Temporary
23.75 - 27.50 USD / Hourly
Profile – Roles and Responsibilities 1. Ensuring all the calls are reported to ServiceDesk and are resolved as per the SLAs . 2. Audit Compliance: Making sure all hardware within the company is under audit compliance. If system is moving out of company network permanently it needs to be completely formatted (kill disk). Coordinating with Managers + Supervisors to ensure audit compliance is met in VAC. 3. Escalate IT issues to the IT Manager where-ever necessary. 4. Diagnoses and resolve technical issues. 5. Setting up and configuring new laptops and desktops. 6. Install authorized company software to laptops and desktops. 7. Ensuring security and upgrades are applied and kept up to date on desktops and Laptops. 8. Fault-finding to laptops, printers, desktops and other IT hardware. 9. Reporting faults and maintaining logs on desktops and laptops. 10. Completing internal user moves including phones. 11. Patching of network and phones. 12. Ensuring all logs for equipment and users are maintained. 13. Creating purchase requisitions for IT hardware/software. 14. Ensuring all software purchased licensing is recorded and maintained. . 15. Setting up new users and disabling expired accounts in accordance with HR Requirements. 16. Ensuring that a high level of customer service and support is provided to all internal and external customers. 17. Prepare documents and maintain IT inventory and asset log for IT Hardware and software. 18. Perform basic administrative support duties as required to meet specific operational Objectives. 19. Perform miscellaneous job-related duties as assigned by the IT Manager . 20. Work extra hours to meet deadlines, as required and where reasonable . 21. Provide assistance as required to the IT Manager . 22. Provide assistance and support to colleagues in IT-related matters . 23. Judicious use of natural resources . 24. Shall adhere to the environment health and safety policy/objectives and guidelines of the organization. Qualification & Experience (Education, Experience, specific knowledge, skills, understanding, attitude) Education: Minimum: Bachelor’s in computers science or Equivalent Additional: ITIL/ CompTIA A+/ MTA/ MCSE/CCNA/ Experience: • Min 2 - 5 years of work experience in the field of IT. • Working/Hands-on experience of MS Office/Office 365 products. • Working/Hands-on experience of MS Windows Operating systems and Mac (recommended). • Experience of working as Support Engineer(any). • Working experience on LAN and WAN Networks. • Commercial Network experience (basic knowledge of Firewall, ADSL/DSL routers and switches). • Logical understanding of general IT system and setup is mandatory. • Complete understanding on Types of Networks available ( Fibre, DSL, Copper, MWAN, 5G/4G etc.. • Knowledge & Key Skills: • Interpersonal Skills. • Self-Motivated and Self Directed. • Ability to multi task. • Ability to innovate and enhance procedures and methods to increase productivity and cost effectiveness. • Problem-solving. • In-depth knowledge and understanding of systems and processes. • Time Management. • Planning, Organizing, Motivating, Directing and Controlling. • Good Business acumen, contacts and etiquette. • People management skills
2025-05-14T14:28:48Z

UKG Tech Analyst

Somerset, NJ
onsite
Contract / Temporary to Hire
59.38 - 68.75 USD / Hourly
Primary role is to assist and provide technical support to affiliate sites. In addition to assisting in the implementation of new affiliates and upgrades of new releases relative to UKG Time and Attendance and Advanced Scheduler related modules. The person holding this position is viewed as a subject-matter expert. In addition, is responsible to supporting other peripheral interacting applications. He/she is responsible for identifying issues, debugging & providing necessary customizations to applications to support business needs. Essential Functions <ul><li>Technical and Development lead for projects, tasks and production issues.</li><li>Coordinate and work with other third party staff, implementation as well as UKG partners, senior functional analysts in the team and Business analysts as well.</li><li>Provide technical analysis to design application solutions based on functional specifications that will meet identified business functions.</li><li>Program and implement applications/services that meet all design specifications and business functional needs.</li><li>Provide work effort estimates for development and unit testing work related to projects, conversions, interfaces etc.</li><li>Provide day-to-day oversight regarding the development and execution of the interfaces, conversion, archiving and security initiatives</li><li>Assist and mentor other junior technical analysts in the team.</li><li>Deliver effective solutions on time, within budget and in adherence to development and quality standards.</li><li>Complying with the system development life cycle (SDLC) and project management life cycle methodologies by participating in scope assessment, risk and cost analysis.</li><li>Develop technical specifications and modification documentation.</li><li>Coordinate technical support resources (e.g., network infrastructure, hardware, etc.) as defined by supervisor.</li><li>Facilitate appropriate knowledge transfer within the EBIS team as well as business teams.</li><li>Develop and execute test plans and scripts.</li><li>Implement and test configuration changes as directed, write queries and execute SQL scripts.</li><li>Assist in trouble-shooting and resolving customer production issues related tickets and reported application issues.</li><li>Assist in providing on-call support.</li><li>Support the implementation, deployment, and transition to the production system.</li></ul>
2025-05-08T12:48:43Z

UKG Functional Analyst

Somerset, NJ
onsite
Contract / Temporary to Hire
51.46 - 59.59 USD / Hourly
Member of the Enterprise Business Information Systems Group, specializing in Time and Attendance, Advanced Scheduler, Mobile applications. Required to provide integration support for HCM and other enterprise applications. Provide functional production support to affiliates sites; assist in the implementations of new affiliates, and to assists with upgrades of new releases and other system technical functions.Time and Labor Management Application: <ul><li>Understand the functional capabilities of the applications and supporting infrastructure.</li><li>Work with Business owners to understand business priorities and support the configuration of software to enable supporting processes.</li><li>Work with Payroll Managers to enable key processes leveraging standard application capabilities and configuration.</li><li>Understand and document data model to facilitate analytics.</li><li>Manage and maintain key data elements for the effective use of applications in a secure and highly available architecture.</li><li>Develop and communicate a technical vision to address short term and long term solutions</li><li>Follows IT/departmental standards, procedures, and project documentation requirements</li><li>Analyzes the requirements for programs and define the overall structure</li><li>Provides assistance to other staff members on selected functional and technical issues</li><li>Responsible for the analysis of systems with a focus on internal/external specifications, configurations, testing and documentation</li><li>Provides strategic and operational expertise to business owners and stakeholders to ensure seamless and accurate payroll management.</li><li> </li></ul>Staffing, Scheduling Tools & Clocks <ul><li>Accesses Staff scheduling system to help troubleshoot payroll processing or integrations issues and advises add entries both systems on tables.</li><li>Effectively troubleshoots replicates and develops workarounds for client issues.</li><li>Mentors and trains Sites Field Support associates that take part in Technical support rotations to ensure successful integration into the role.</li><li>Work closely with UKG Project Managers regarding project status as necessary to ensure all assigned tasks are completed according to schedule.</li><li>Monitors system testing during conversion ensuring accuracy.</li><li>Identifies needs and delivers professional consulting services (potentially fee-based) to client including one or more of the following: Creates complex custom reports, provide Integration support.</li><li>Customizes UKG apps/services or modules to meet users needs by understanding the internal business needs, the resource then makes recommendations and provides solutions to meet these needs.</li><li>Consults with UKG to develop customized training to meet user s needs.</li><li>Ensure timely closure of helpdesk tickets related to UKG system.</li><li>Monitor the software application, document and analyze problems.</li><li>Review the applicable governing regulations (HIPAA, PCI-DSS) to ensure proper program support and maintain documentation for regulatory compliance.</li><li>Troubleshoot, and resolve any reported problems, enable best practices and maintain system documentation.</li></ul>
2025-05-08T12:39:14Z

PeopleSoft Functional Analyst

Somerset, NJ
onsite
Contract / Temporary to Hire
51.46 - 59.59 USD / Hourly
The PeopleSoft Functional Analyst provides functional application expertise for various PeopleSoft Modules. This position will provide leadership for reviewing business requirements for data conversion solution designs to ensure that cross-functional teams fully understand the impact of decisions made during requirements gathering. The Senior PeopleSoft Functional Analyst will gather and document requirements, confirm setup and configuration, review technical specifications, and may conduct and facilitate design sessions. <ul><li>Must understand functional processes and business rules related to the modules being supported.</li><li>Participate in requirements analysis sessions and develop design specifications for each module they support. </li><li>Understands and maintains knowledge of the system design and build to aid in development of new technologies and solutions. Creates robust Business and Functional documentation to support Technical design, system/user testing and implementations.</li><li>Act as a liaison between functional and technical conversion teams. </li><li>Assist the testing team to execute test scripts that thoroughly exercise the conversion.</li><li>Perform application troubleshooting and problem solving related to conversion.</li><li> Must be able to handle multiple activities simultaneously, be able to prioritize effectively, and meet overlapping deadlines.</li><li>Must be able to recommend process improvements based upon industry standard in addition to resolving integrated process issues, especially related to conversion.</li><li>Identify, resolve and escalate project issues (when necessary) in a reasonable period of time.</li><li>Develop clear and concise documentation that facilitates repeatable migration of the applications or processes.</li><li>Schedules and prioritizes with limited input and utilizes project management processes to maintain schedules and deadlines.</li><li> Encourages knowledge sharing among peers and business partners. Actively promotes informal mentor-ships within the team. Maintains visibility to group strategic roadmaps. </li><li>Encourages the creation of system documentation to support the goal of becoming a learning organization.</li><li>Understand PeopleSoft GL Chart Field Combination rules and can build rules based on different chart field combinations.</li><li>Able to reconcile GL data with other PeopleSoft subsystem (Accounts Payable, Purchasing, Asset management etc.)</li><li>Work extensively on merging different health care systems and consolidating them into one integrated system in PeopleSoft. Involve in data mapping, designing the accounting structure, consolidating data and designing financial reports.</li><li>Able to write query to quickly produce data to business/Skate holders and auditors based on the requirements.</li><li>Lead the development of interfaces from various systems to Peoplesoft and Peoplesoft to other system. Making Sure Chart field rules are applied during the interface design to minimize errors.</li><li>Support day to day production issues: troubleshooting, hands - on user support, analysis and recommendation of new processes, process reengineering, process tuning, change management etc.</li></ul>
2025-05-08T12:13:48Z

Product Support Specialist

Bridgewater, NJ
remote
Permanent
92000.00 - 110000.00 USD / Yearly
<ul><li>Product Development: Partner with the data science team to conceptualize, develop, and refine cutting-edge data analytics products tailored to specific engineering domains.</li><li>Sales Enablement: Collaborate with the sales team to articulate product value, address customer needs, and drive sales to advanced technical SMEs/PHDs</li><li>Customer Success: Provide comprehensive technical support, training, and onboarding to ensure customer satisfaction and product adoption.</li><li>Market Intelligence: Conduct market research, analyze competitive landscapes, and identify opportunities for product enhancement and expansion.</li><li>Product Documentation: Develop clear and concise product documentation, including user guides, process flows, and use cases.</li></ul>
2025-05-22T13:04:37Z

Peoplesoft Functional Analyst

Somerset, NJ
onsite
Contract / Temporary to Hire
51.46 - 59.59 USD / Hourly
The Senior Functional Analyst provides functional application expertise for various Procure to Pay Modules. This position will provide leadership for reviewing business requirements for data conversion solution designs to ensure that cross-functional teams fully understand the impact of decisions made during requirements gathering. The Senior Functional Analyst will gather and document requirements, confirm setup and configuration, review technical specifications, and may conduct and facilitate design sessions Essential Functions <ul><li>Must understand functional processes and business rules related to the modules being supported. Participate in requirements analysis sessions and develop design specifications for each module they support. </li><li>Understands and maintains knowledge of the system design and build to aid in development of new technologies and solutions. Creates robust Business and Functional documentation to support Technical design, system/user testing and implementations.</li><li>Act as a liaison between functional and technical conversion teams. </li><li>Assist the testing team to execute test scripts that thoroughly exercise the conversion.</li><li>Perform application troubleshooting and problem solving related to conversion. Must be able to handle multiple activities simultaneously, be able to prioritize effectively, and meet overlapping deadlines.</li><li>Must be able to recommend process improvements based upon industry standard in addition to resolving integrated process issues, especially related to conversion.</li><li>Identify, resolve and escalate project issues (when necessary) in a reasonable period of time.</li><li>Develop clear and concise documentation that facilitates repeatable migration of the applications or processes.</li><li>Encourages knowledge sharing amongst peers and business partners. Actively promotes informal mentorships within the team. Maintains visibility to group strategic roadmaps. </li><li> </li></ul>
2025-05-08T12:23:42Z

Business Systems Analyst

Princeton, NJ
onsite
Permanent
110000.00 - 120000.00 USD / Yearly
The salary for this opportunity is 110,000 – 120,000. Benefits include Dental insurance, Medical insurance, 401(k) and Vision insurance My client, a transportation company in the Princeton area, has an opportunity for a Business Systems Analyst.<ul><li>Business Systems Analyst reviews, analyzes and evaluates user needs to create systems solutions that support overall business strategies.</li><li>The Business Systems Analyst – Finance is the technical liaison between the Information Technology and Finance Teams having both business and technical expertise. </li><li>Documents system requirements, defines scope and objectives and creates system specifications that drive system development and implementation.</li><li>Develops process documentation and project plans. Creates flowcharts, process maps, and diagrams.</li><li>Supports cross-functional activities and working sessions during projects' design and implementation phases.</li><li>This team member will work on advanced, complex technical projects and business processes to improve operational efficiencies, quality, and services. </li><li>The Business Systems Analyst – Finance will be the subject matter expert in all aspects of Warehousing and Transportation Rating, Invoicing, Collections, and Vendor Payments. This role will also design and support financial integrations between Operational Applications (Warehouse Management Systems and Transportation Management Systems) and our Financial ERP Application.</li><li>Designs and prepares documentation, training materials, and communications supporting new processes. May deliver training to impacted business units.</li><li>Works autonomously.</li><li>Goals are generally communicated in solution or project goal terms.</li></ul>
2025-05-12T21:41:27Z

Technical Business Analyst / Applications Analyst

Union, NJ
onsite
Contract / Temporary to Hire
35.63 - 41.25 USD / Hourly
Key Responsibilities:<ul><li>Lead and manage projects related to the implementation and optimization of Ellucian Colleague, particularly its transition to the cloud.</li><li>Collaborate with stakeholders to gather and analyze business requirements, translating them into effective ERP solutions.</li><li>Configure Colleague ERP modules to align with university processes, with minimal coding involved.</li><li>Develop and document business process flows to improve operational efficiency.</li><li>Provide training and support to end-users, ensuring effective utilization of the ERP system.</li><li>Stay updated on best practices and emerging trends related to ERP systems in higher education.</li></ul>
2025-05-09T12:04:19Z

Product Support Specialist

West Long Branch, NJ
onsite
Permanent
60000.00 - 85000.00 USD / Yearly
We are in the service industry, located in West Long Branch, New Jersey, United States, and we're on the lookout for a Product Support Specialist. In this role, you will be responsible for providing top-notch support to our customers, troubleshooting technical issues, and enhancing the overall user experience of our logistics automation platform. Responsibilities: • Handle technical support tickets, with a focus on product-related concerns. • Deliver high-quality product support to customers, addressing inquiries related to our platform. • Utilize SQL queries to delve into customer data and investigate issues. • Aid customers in understanding product features, best practices, and technical configurations. • Collaborate with the development team to identify, escalate, and rectify software bugs. • Work hand-in-hand with product managers, engineers, and customers to elevate the user experience. • Develop and upkeep support documentation to streamline troubleshooting processes. • Contribute to improving the platform by providing valuable feedback from customers.
2025-05-15T13:24:18Z

IT Manager

New Hyde Park, NY
onsite
Permanent
110000.00 - 125000.00 USD / Yearly
We are eager to welcome an IT Manager to our team, based in New Hyde Park, New York. The IT Manager will play a pivotal role in managing our technical infrastructure, supervising IT team members, and coordinating with other departments to ensure our IT services are running effectively and securely. Responsibilities: • Leading the IT team, providing guidance and support to network engineers, system administrators, and support staff • Overseeing the performance and uptime of our IT infrastructure, including networks, servers, and databases • Implementing robust security measures such as firewalls and encryption protocols, performing regular security assessments, and responding promptly to security incidents • Working closely with leadership to formulate and execute IT strategies that align with our objectives, including the recommendation and adoption of new technologies • Effectively managing system integration, ensuring the successful implementation of new technologies or systems without disruption to ongoing operations • Developing and managing the budget for the IT department, balancing performance and expenditure for optimal resource utilization • Coordinating with external vendors for the acquisition of software, hardware, and IT services, managing contracts, and ensuring services are delivered as agreed • Creating and maintaining disaster recovery and business continuity plans to minimize downtime during system failures or natural disasters • Providing technical support to staff, resolving IT issues promptly and efficiently, and maintaining support documentation for end-users • Guaranteeing compliance of all IT systems and operations with relevant laws, regulations, and industry standards, maintaining up-to-date documentation for IT systems, configurations, and processes • Preparing regular reports for senior management on IT performance, projects, and any challenges encountered, and establishing key performance indicators (KPIs) for IT operations.
2025-05-22T14:43:47Z

UKG Functional Analyst

Somerset, NJ
onsite
Contract / Temporary to Hire
51.46 - 59.59 USD / Hourly
Member of the Enterprise Business Information Systems Group, specializing in Time and Attendance, Advanced Scheduler, Mobile applications. Required to provide integration support for HCM and other enterprise applications. Provide functional production support to affiliates sites; assist in the implementations of new affiliates, and to assists with upgrades of new releases and other system technical functions. Essential Functions Time and Labor Management Application: <ul><li>Understand the functional capabilities of the applications and supporting infrastructure.</li><li>Work with Business owners to understand business priorities and support the configuration of software to enable supporting processes.</li><li>Work with Payroll Managers to enable key processes leveraging standard application capabilities and configuration.</li><li>Understand and document data model to facilitate analytics.</li><li>Follows IT/departmental standards, procedures, and project documentation requirements</li><li>Analyzes the requirements for programs and configure the modules</li><li>Responsible for the analysis of systems with a focus on internal/external specifications, configurations, testing and documentation</li><li>Provides strategic and operational expertise to business owners and stakeholders to ensure seamless and accurate payroll management.</li><li> </li></ul>Staffing, Scheduling Tools & Clocks <ul><li>Accesses Staff scheduling system to help troubleshoot payroll processing or integrations issues and advises add entries both systems on tables.</li><li>Effectively troubleshoots replicates and develops workarounds for client issues.</li><li>Work closely with UKG Project Managers regarding project status as necessary to ensure all assigned tasks are completed according to schedule.</li><li>Monitors system testing during conversion ensuring accuracy.</li><li>Identifies needs and delivers professional consulting services (potentially fee-based) to client including one or more of the following: Creates complex custom reports, provide Integration support.</li><li>Customizes UKG apps/services or modules to meet users needs by understanding the internal business needs, the resource then makes recommendations and provides solutions to meet these needs.</li><li>Consults with UKG to develop customized training to meet user s needs.</li><li>Ensure timely closure of helpdesk tickets related to UKG system. </li><li>Monitor the software application, document and analyze problems.</li><li>Review the applicable governing regulations (HIPAA, PCI-DSS) to ensure proper program support and maintain documentation for regulatory compliance.</li><li>Troubleshoot, and resolve any reported problems, enable best practices and maintain system documentation.</li><li>Work closely with application development teams and vendors to tune and troubleshoot applications</li><li>Address fully problem management activities such as issue resolution and root cause analysis.</li><li>Complete daily monitoring and maintenance activities of the application. </li><li> </li></ul>
2025-05-08T12:34:00Z

Peoplesoft Functional Analyst

Somerset, NJ
onsite
Contract / Temporary to Hire
51.46 - 59.59 USD / Hourly
The primary role of the PeopleSoft functional analyst is to provide functional expertise to the business areas of Human resources, Payroll and other related applications. Ideally he/she will create business and functional requirement specifications, processes changes and provide recommendations for applicable technology solutions.Essential Functions <ul><li>Supports areas of PeopleSoft system design, conversion from other ERPs, implementation and functionality. Understands functionality of individual modules in addition to the integration / data flow between modules.</li><li>Supports IT peers, business partners in designing and maintenance of applications.</li><li>Troubleshoots and solves PeopleSoft system issues using root cause analysis and identifies permanent fixes.</li><li>Maintains visibility to sustainable PeopleSoft design and implementations through training and research and is able to use experience with interpreting and adapting them to current system designs.</li><li>Appreciates the importance of using delivered PeopleSoft functionality. Plans and implements solutions that rely on delivered configuration as the primary mode of development and recommend customizations only where/when critically necessary.</li><li>Influences business partners and peers to redirect business processes that drive customization's toward delivered technologies.</li><li>Participates in application development plans in support of upgrades, patches and fixes, problem resolution, change requests and enhancements. Acts as a subject-matter expert in configuration, support, testing of related applications.</li><li>Performs any other functions within as demanded by management.</li></ul>
2025-05-08T12:18:43Z

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