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34 results for Customer Service Representative in New Providence, NJ

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We are offering a contract employment opportunity for a Customer Service Representative Associate in Bronx, New York. The Customer Service Representative Associate will be instrumental in providing front office and authorizations support in a healthcare setting.

Responsibilities:

· Obtain precertification's authorizations and other referrals as assigned

· Meet with patients to discuss billing questions collection TOS and other outstanding balances.

· Validate insurance and other billing information.

· Presenting data to appropriate parties and partnering to develop resolutions

· Ability to take and make patient phone calls and assist client front desk operations

· 1 years of customer service experience

· Experience with Microsoft Word create correspondence and work within templates

· Microsoft Excel data entry sort / filter and work within tables

· Microsoft Outlook email and calendar management

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34 results for Customer Service Representative in New Providence, NJ

Customer Service Representative Associate We are offering a contract employment opportunity for a Customer Service Representative Associate in Bronx, New York. The Customer Service Representative Associate will be instrumental in providing front office and authorizations support in a healthcare setting. Responsibilities: · Obtain precertification's authorizations and other referrals as assigned· Meet with patients to discuss billing questions collection TOS and other outstanding balances.· Validate insurance and other billing information.· Presenting data to appropriate parties and partnering to develop resolutions· Ability to take and make patient phone calls and assist client front desk operations

Customer Service Representative We are offering a contract employment opportunity in the Health industry for a Customer Service Representative in Parsippany, New Jersey. In this role, you will provide a high level of customer service while generating appointments by answering incoming calls in a premier contact center. Responsibilities:<ul><li>Scheduling patient appointments using a call script</li><li>Collect, record, and accurately maintain pertinent consumer information, using a Customer Relationship Management (CRM) system</li><li>Answer returned inbound calls as needed after initial outbound contact</li><li>Maintain quality service by following organizational standard operating procedures</li><li>Maintain and exceed daily, weekly and monthly appointment (conversion) quotas</li><li>Learn and understands basic industry knowledge</li><li>Collaborate with Clinical staff and hearing care professionals</li></ul>

Customer Service Representative We are seeking a Customer Service Representative to join our team near Rutherford, New Jersey. In the manufacturing industry, your role will be pivotal in managing customer orders and inquiries. As a Customer Service Representative, you will be tasked with the responsibility of maintaining customer accounts and ensuring smooth operations within a high-volume team. Responsibilities: • Efficiently process customer orders on a daily basis• Manage and maintain customer accounts, ensuring all information is accurate and up-to-date• Provide support to a high performing team of customer service representatives• Handle a high volume of work, including emails and other correspondence• Utilize SAP or similar ERP systems for various tasks• Engage in both inbound and outbound customer service calls• Participate in data entry tasks and use of Microsoft Excel and Word in daily operations• Oversee account management, ensuring customer satisfaction and retention.

Customer Service Representative We are offering a contract to hire employment opportunity for a Customer Service Representative in the manufacturing industry, located near Woodland Park, New Jersey. As a Customer Service Representative, you will play a crucial role in managing customer interactions, processing orders, and maintaining an accurate record of customer data. Responsibilities:• Ensure accurate and efficient processing of customer orders• Handle inbound and outbound calls, effectively addressing customer inquiries• Maintain a clear understanding of company's customer service policies• Update customers on their orders in a timely and detail-oriented manner• Maintain a close liaison with shipping partners like UPS or FedEx to track shipping information• Efficiently assist with damage reports and take necessary action• Utilize Microsoft Excel and Word for data entry and email correspondence• Undertake multi-tasking activities, including order entry and inventory management

Customer Service Representative We are seeking a Customer Service Representative to join our team. Based in Hicksville, New York, this role plays a crucial part in our operations, managing customer inquiries, ensuring accurate record keeping, and facilitating smooth data entry processes. This position offers a contract to permanent employment opportunity within our industry. Responsibilities: • Professionally and promptly address incoming customer calls • Uphold outstanding customer service standards within a call center setting • Secure accurate and efficient data entry for all customer interactions • Manage email communications with customers, providing prompt and suitable responses • Handle both incoming and outgoing calls, upholding a high degree of professionalism • Use Microsoft Excel and Microsoft Word to keep customer records and process information • Accurately input customer orders into the system • Arrange appointments for customers when required • Supervise and manage customer accounts, implementing appropriate actions as needed.

Customer Service Representative We are seeking a Customer Service Representative for a contract opportunity in White Plains, NY. The Customer Service Representative will act as the primary point of contact for customers, addressing inquiries, resolving issues, and delivering an outstanding customer experience. This role requires strong communication skills, problem-solving abilities, and a customer-first mindset to support retention and satisfaction. Responsibilities:<ul><li>Respond to Customer Inquiries: Provide timely and accurate responses to inquiries via phone, email, or chat </li><li>Resolve Complaints: Address customer concerns, identify solutions, and ensure problems are resolved promptly while maintaining a pleasant demeanor </li><li>Document Interactions: Record customer interactions, issues, and resolutions in the company’s CRM or database</li><li>Provide Product or Service Information: Assist customers with understanding products, services, and programs, guiding them to make informed decisions.</li><li>Process Orders and Transactions: Handle sales order, returns, exchanges, and refunds efficiently while maintaining attention to detail.</li><li>Follow Up with Customers: Ensure customer satisfaction by conducting follow-ups on complaints, concerns, or open issues.</li></ul>

Customer Liaison We are offering an exciting opportunity for a Customer Service Representative in the retail industry, based in New York. You will be serving as a primary point of contact for our customers, addressing their needs and ensuring their satisfaction. Your role will involve handling high volume calls with customers, inquiries, processing orders, and maintaining strong relationships with our sales team. People with call center experience, strong communication skills, and wholesale/e-commerce experience are encouraged to apply! Responsibilities:• Address customer inquiries and resolve any issues they may be facing• Act as a point of communication between the customers and the sales team, providing necessary support and information• Handle a significant volume of phone calls, ensuring quality and maintaining excellent communication etiquette• Use various systems to process orders and track shipments• Maintain a high level of knowledge about our brand and products to provide accurate information to customers and sales reps• Troubleshoot system problems and assist with other miscellaneous projects as needed• Process customer payments and provide account information as required• Collaborate with team members and counterparts to document and resolve issues• Use Microsoft Office Suites to perform tasks effectively• Maintain accurate records and ensure data entry is up to date.

Customer Care Associate Job Title: Customer Care AssociateJob Summary: The Customer Care Associate (CCA) is responsible for delivering exceptional customer experiences by addressing inquiries, resolving issues, and ensuring customer satisfaction. As the frontline representative of the organization, the CCA provides accurate information, demonstrates professionalism, and fosters customer loyalty through effective communication and problem-solving. This role requires strong interpersonal skills, a customer-centric approach, and a commitment to continuous improvement.Key Responsibilities:<ul><li>Deliver high-quality service aligned with company goals to enhance customer satisfaction and loyalty.</li><li>Identify trends and share feedback to improve service delivery and processes.</li><li>Build strong relationships with customers by understanding their needs and delivering tailored solutions.</li><li>Collaborate with Team Leaders and peers to resolve complex issues and enhance the customer experience.</li><li>Adhere to established workflows, scripts, and guidelines to ensure compliance and service consistency.</li><li>Maintain accurate and detailed records of customer interactions in CRM systems.</li><li>Consistently meet or exceed key performance indicators (KPIs), including response time, resolution time, and customer satisfaction.</li><li>Support peers and contribute to a positive team environment by sharing knowledge and best practices.</li><li>Engage in self-development through training, feedback, and coaching to enhance personal performance.</li></ul>

Customer Service OverviewWe are seeking adaptable and dedicated Contract Customer Service professionals to provide exceptional support and enhance customer experiences. The Customer Service role is ideal for individuals who excel in communication, problem-solving, and relationship-building. Contract opportunities allow professionals to expand their skills and expertise while supporting businesses in delivering top-tier service across diverse industries.Primary ResponsibilitiesDay-to-day tasks will vary depending on the company and industry but typically include:<ol><li>Customer Support and Relations</li></ol><ul><li>Serve as the first point of contact for customers via phone, email, chat, or in person, providing timely and accurate assistance</li><li>Address inquiries, concerns, and complaints with professionalism, ensuring customer satisfaction and resolution.</li></ul><ol><li>Order and Account Management</li></ol><ul><li>Process orders, returns, and exchanges while maintaining accurate records in CRM systems.</li><li>Assist customers with managing their accounts, updating information, and understanding company policies and procedures.</li></ul><ol><li>Problem-Solving</li></ol><ul><li>Identify customer issues and implement effective solutions while adhering to company guidelines.</li><li>Escalate complex problems to the appropriate teams or supervisors when necessary</li></ul><ol><li>Collaboration and Team Support</li></ol><ul><li>Work closely with internal teams, including sales, marketing, and operations, to resolve customer concerns efficiently.</li><li>Contribute to team goals and metrics by meeting performance and satisfaction benchmarks.</li></ul><ol><li>Documentation and Reporting</li></ol><ul><li>Maintain complete and accurate records of customer interactions, inquiries, and resolutions in internal systems.</li><li>Provide feedback to supervisors and management to improve customer processes and experiences.</li></ul><ol><li>Product and Service Expertise</li></ol><ul><li>Develop an in-depth understanding of the company's offerings and confidently explain features, benefits, and solutions to customers.</li><li>Stay updated on changes to products, policies, or procedures to ensure accurate communication.</li></ul>

Account Coordinator/Customer Service We are extending an opportunity for a detail-oriented Account Coordinator/Customer Service individual to be a part of our team, based in Secaucus, New Jersey. The individual will be instrumental in handling customer applications, maintaining accurate customer records, and addressing customer inquiries. They will also oversee customer accounts and take necessary actions. Responsibilities:• Efficiently manage customer queries and concerns.• Handle interactions with sales representatives managing accounts.• Work in collaboration with credit and sales delivery teams.• Thoroughly research complex issues to provide solutions.• Ensure detailed attention in managing SAP and contract creation.• Oversee inventory blocks, holds, and allocations.• Effectively manage tickets.• Coordinate with vendors.• Use retail e-commerce skills for order entry and management.• Utilize Customer Service expertise to enhance customer satisfaction.

Wholesale Account Representative We are actively recruiting a Wholesale Account Representative based in the Middlesex, New Jersey area. The role calls for frequent communication with customers, attending trade shows, and maintaining customer accounts. This role will also require you to handle a variety of products and be proficient in Excel. Key Responsibilities:<ul><li>Build and maintain long-term relationships with wholesale distributors, ensuring ongoing satisfaction and loyalty.</li><li>Identify, onboard, and support new wholesale partners to expand our distribution network.</li><li>Negotiate competitive pricing agreements and secure margin sheet approvals to ensure profitability.</li><li>Lead negotiations on contracts, ensuring mutually beneficial terms that align with company goals.</li><li>Drive sales performance through effective management of wholesale accounts, identifying opportunities for growth and development.</li><li>Maintain high levels of customer service by addressing concerns, providing product information, and ensuring timely deliveries.</li></ul>

Sales Representative We are offering an exciting opportunity for a Sales Representative based in the New Brunswick, New Jersey area. You will be joining a team focused on commercial liquidations, in-house refurbishment and office furniture sales and installations. This role primarily involves remote work, with occasional in-person client visits and weekly team meetings. Responsibilities:• Drive sales through proactive outreach, utilizing leads generated by the team• Utilize prior sales experience to develop and execute effective sales strategies• Maintain communication with clients, ensuring their needs and inquiries are addressed promptly and accurately• Travel as needed to client locations for viewing and assessment of spaces for liquidation• Manage client relationships, leveraging existing contacts where possible• Collaborate with the team during weekly meetings to discuss strategies and progress• Ensure accurate record-keeping of client information and sales activities.

Customer Support Specialist We are seeking a Customer Support Specialist to join our team in Stamford, Connecticut. This role is in the Manufacturing industry and offers a contract to permanent employment opportunity. As a Customer Support Specialist, you will be responsible for sales support, customer support, logistics support, field service support, and some inside sales work. Responsibilities: • Assist customers with their inquiries in a timely manner, ensuring customer satisfaction • Maintain accurate customer records in the CRM database, including current contact information and scope of opportunity • Reach out to customers to obtain updated contact information and stay ahead of turnover • Follow up proactively with existing customers to provide ongoing support and identify new sales opportunities • Coordinate with Technical Customer Support personnel for field service coordination & billing • Process orders and provide lead times & status updates for those orders • Assist the sales team with any required support while they are traveling • Keep track of machine trials and custom payment plans • Complete vendor setups and maintain an organized office • Handle inbound customer inquiries efficiently and quickly.

Front Desk Receptionist We are offering a contract employment opportunity for a Front Desk Receptionist in the Healthcare industry, located in Flemington, New Jersey area. This role involves a range of administrative and customer service tasks centered around managing the front desk area. Responsibilities:• Facilitate effective communication by answering multi-line phone system• Deliver exceptional customer service by responding to inquiries and resolving issues• Uphold a detail-oriented environment, acting as the first point of interaction for visitors• Update and maintain accurate records in the customer database• Engage in interpersonal interactions, fostering positive relationships with clients and staff• Manage the reception area, ensuring it is organized and presentable at all times.

Collections Representative Expanding New York City organization is seeking a Collections Representative for our client's dynamic team. If you have 1+ years of collections experience, excellent communication skills, and enjoy problem-solving, this could be the perfect opportunity for you! Responsibilities:<ul><li>Manage inbound and outbound collection calls to customers ensuring prompt resolution of past-due accounts.</li><li>Negotiate payment terms and set up repayment schedules that align with company policies.</li><li>Conduct account reviews, research payment discrepancies, and provide timely follow-ups to clients.</li><li>Maintain accurate documentation of all collection efforts and ensure compliance with company and legal requirements.</li><li>Partner with internal teams to address client concerns and deliver a positive customer experience.</li><li>Support monthly reporting and meet individual and team collection goals.</li></ul>

Senior Credit and Collections Specialist A well-established waste management company located near Manalapan Township, NJ, is looking for a Senior Credit and Collections Specialist.• Create and submit reports: collection accounts, account write-offs• Apply Hazmat credit memos.• Assist customers with their payments through various methods; cash, credit card, ACH, check/CHAX, IVR, and through the company website/web portal.• Supporting the collection efforts/calls for accounts receivable portfolio.• Researching account disputes and billing discrepancies.• Responding to credit inquiries from customers.• Performing account and payment reconciliations.• Identifying delinquent accounts requiring external collection efforts.• Analyzing and assessing the creditworthiness of accounts with credit manager.• Documenting daily collections activity.

Sr. Receptionist We are offering a short term contract employment opportunity for a Sr. Receptionist in New York, New York, United States. This role lies at the heart of our operations, where you will be the face of our company, ensuring a hospitable environment for visitors and assisting with vital administrative tasks. Responsibilities: • Serve as the primary point of contact for visitors, ensuring a warm and detail oriented welcome • Efficiently manage the reception desk and switchboard operations • Proactively liaise with partners and attorneys regarding visitor arrivals • Coordinate and book conference rooms for internal staff using our event management system • Oversee the ordering and coordination of catering services, communicating effectively with vendors • Maintain a composed demeanor in a busy environment, managing a high volume of visitors • Provide administrative support, including maintaining accurate logs and records • Utilize Microsoft Word, Excel, and Outlook for administrative tasks and communication • Prioritize tasks effectively to ensure a smooth flow of office functions • Collaborate within a team environment, wearing multiple hats as required.

receptionist Receptionist opportunitiesWe currently have an opening for an articulate, highly-skilled receptionist in a growing technical start-up company. This dynamic and creative company has just ranked as one of the “Fastest Growing Companies” in the local Business Journal! Are you a motivated self-starter who can handle multiple projects at once with a smile? Then we have a position for you.

Medical Collections Specialist Medical Collections Working with insurance companies and patient to rectify past due payments Resolve any billing issues contact customers to set up payment plans • Speaking with patients • Out of network processes • Request medical records and read denials • Understanding the EOBs vs ERA • Good customer service skills Working with patients and insurance companies

Senior Credit & Collections Analyst Senior Credit and Collections Analyst – Employee-Friendly International Company (Bergen County, NJ)Are you an experienced Credit & Collections professional looking for a dynamic role in an international, employee-friendly environment? Our global company in Bergen County is seeking a Senior Credit and Collections Analyst to take the lead in managing accounts receivable processes, ensuring financial stability, and driving business success. What You’ll Do:<ul><li>Lead the collection of past-due accounts across multiple locations, ensuring timely resolution.</li><li>Review and release sales orders on credit hold while assessing customer creditworthiness.</li><li>Conduct detailed A/R aging analysis and assist in evaluating bad debt accounts.</li><li>Review wire payments and accurately apply them to customer accounts.</li><li>Assist in determining and assigning payment terms for all service centers.</li><li>Prepare and present monthly A/R reports to management.</li><li>Collaborate closely with A/R teams, inside sales representatives, and customers to resolve payment discrepancies and disputes.</li><li>Identify process improvements to enhance efficiency in credit and collections operations.</li><li>Handle administrative tasks and contribute to special projects as needed.</li></ul>

CTO - Chief Technology Officer We are offering an exciting opportunity in the dynamic AdTech industry in New York, New York, United States. As our new CTO - Chief Technology Officer, you will play a pivotal role in shaping our technology strategy and building a high-performing engineering team. This role not only requires deep understanding of software architecture and design patterns but also hands-on development experience. Responsibilities: • Lead the development and implementation of our technology strategy. • Build and mentor a highly effective engineering team. • Drive a product-led engineering culture within the organization. • Maintain hands-on involvement with backend and frontend development, using languages such as Golang and frameworks like React.js. • Ensure the scalability and high-availability of our systems. • Leverage your deep understanding of software architecture and design patterns to build robust systems. • Utilize your experience in AdTech or MarTech to create significant business value. • Apply your knowledge of SOA - Service-Oriented Architecture and Application Architecture in daily tasks. • Use Google Cloud Platform for various technical solutions. • Implement B2B2C and B2C Marketing strategies in our technology roadmap. • Contribute to the company's growth and profitability through your technical leadership.

Credit & Collections Analyst Credit and Collections Analyst – Employee-Friendly International Company (Bergen County, NJ)Are you a detail-oriented professional with a knack for numbers and a passion for problem-solving? Join our dynamic and employee-friendly international company in Bergen County as a Credit and Collections Analyst! What You'll Do:<ul><li>Support the Corporate Credit Manager in collecting past-due accounts across multiple locations.</li><li>Assist with A/R administrative tasks, including contacting customers with credit balances.</li><li>Review and release sales orders on credit hold.</li><li>Analyze A/R aging reports and help assess bad debt accounts.</li><li>Review wire payments and ensure proper account identification.</li><li>Collaborate with A/R teams and inside sales representatives to resolve payment discrepancies.</li><li>Assist in assigning payment terms for service centers and generate monthly A/R reports.</li><li>Perform administrative tasks and ad hoc projects as needed.</li></ul>

Collections Specialist We are in search of a Collections Specialist to become an integral part of our team. The role is located in Wayne , New Jersey, and falls within the industry. This role offers a contract to hire opportunity.As a Collections Specialist, your primary role will be to manage and resolve customer inquiries, maintain customer credit records with precision, and accurately process customer credit applications. You'll also be responsible for tracking customer accounts and taking necessary actions. Responsibilities:• Handle customer inquiries efficiently• Ensure accurate processing of customer credit applications• Maintain precise customer credit records• Monitor customer accounts regularly and take necessary actions• Administer claims as part of the role• Manage collection processes effectively• Perform billing functions as required• Respond to inbound calls professionally and courteously• Utilize Accounting Software Systems, Accurint, ADP - Financial Services, CRM, and Epic Software for various tasks• Manage Accounts Receivable (AR) effectively

Controller We are offering an exciting opportunity for a Controller in the financial services industry. Based in Garden City, New York, you'll play a crucial role in managing our accounting and billing processes, as well as liaising with various departments and external parties. Responsibilities: • Manage and oversee all aspects of accounting functions, ensuring accuracy and efficiency • Conduct regular meetings with various departments to discuss and review accounts • Coordinate the approval system for payables and assure correct coding to general ledger accounts • Ensure the completion and accuracy of monthly general ledger reconciliations • Manage accounts receivables and ensure timely payment • Prepare and coordinate the annual financial packet with internal and external stakeholders • Act as a liaison with bank representatives and specific vendors • Oversee the renewal process of the annual line of credit • Work closely with the 401(k) provider and actuaries, organizing regular meetings and webinars • Review and reconcile payroll contributions semi-monthly with actuaries • Display proficiency in understanding JURIS financial reports and transferring the information to excel spreadsheets • Regularly prepare tax returns and manage tax-related matters • Participate in year-end financial and tax planning activities.

Attorney/Lawyer Our client, a National Civil Rights Organization, serving the Lainx community in all 50 states and its territories, is seeking an experienced, mission-driven, Spanish speaking Attorney to serve as the organization's Deputy General Counsel for Litigation. The organization's main pillars are criminal legal reform, economic justice, immigrant rights, voting rights, Puerto Rico, and Education & Leadership. The Deputy GC will play a key leadership role in the organization – overseeing the Legal Department, coordinating the organization's extensive litigation docket across multiple issue areas and multiple jurisdictions. This individual will develop new litigation matters based on organizational priorities and ensure their effective execution. The Deputy GC directly participates in litigation, maintains an active docket, and serves as lead counsel on select cases. This Deputy GC is responsible for supervising the Legal Department – 6 attorneys and 2 paralegals. As a key representative of the organization, the Deputy GC serves as a public spokesperson for LJP, working with the Communications staff and media to raise and maintain the organization’s public profile. Key Responsibilities:Litigation and case management:<ul><li>Direct and coordinate LJP’s litigation docket across its multiple pillar areas.</li><li>Maintain an active docket and serve as lead counsel in selected cases.</li><li>Oversee and direct the provision of direct legal services, referrals, and information to community members in selected jurisdictions pursuant to current New York State contracts.</li><li>Cultivate and maintain productive working relationships with allied civil rights groups who serve as co-counsel on matters.</li><li>Coordinate with the Chief of Advocacy to align LJP’s litigation docket and non-litigation and advocacy priorities.</li><li>Identify and develop new litigation matters based on organizational priorities and ensure their effective execution.</li></ul>Supervision Management:<ul><li>Oversee and manage the Legal Department and provide supervision and leadership to all legal staff.</li><li>Ensure that Legal Department staff receive regular, comprehensive, constructive performance evaluations that will facilitate their professional growth.</li></ul>Communications and Development:<ul><li>Serve as public spokesperson for LJP, working with Communications staff and media to raise and maintain the organization’s public profile.</li><li>Serve as primary Legal Department liaison and contact with other LJP departments concerning communications and media outreach, and development and fundraising.</li></ul>

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34 results for Customer Service Representative in New Providence, NJ

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