We are offering a short-term contract to full time employment opportunity for an Administrative Assistant in the Non-Profit industry, located in New Orleans, Louisiana. The selected candidate will play a crucial role in the IT Department, managing a variety of tasks from procurement assistance to project support and help desk operations.
Responsibilities:
• Facilitate and manage interoffice procurement tasks related to IT, including preparation of purchase requests, coordination with vendors, and tracking orders
• Provide administrative support for the IT Director, collaborating with the Contract Manager and Project Manager on key initiatives such as the Electronic Documentation Project and the Camera Project
• Attend to the IT Help Desk phone line, address basic inquiries, and create detailed service tickets in the system for escalation to IT team members
• Oversee the agency’s WordPress website, ensuring IT-related updates are posted accurately and timely, and maintaining a detail-oriented online presence
• Open and monitor IT service tickets, ensure requests are properly documented, resolved promptly, and maintain effective communication with staff throughout the process
• Act as the liaison between the IT department and agency staff, ensuring clear, detail-oriented, and timely communication to maintain a high standard of customer service
• Perform administrative duties necessary to support IT department operations, including creating and managing documents, spreadsheets, and correspondence using Microsoft Word and Excel
• Proficiency in answering inbound calls professionally and efficiently
• Demonstrated ability in providing exceptional customer service
• Experience in performing accurate data entry tasks
• Proficient in managing email correspondence in a timely and effective manner
• Skilled in handling both inbound and outbound calls
• Advanced knowledge of Microsoft Excel for data management and analysis
• Proficiency in using Microsoft Outlook for scheduling and email management
• Skilled in creating presentations using Microsoft PowerPoint
• Advanced knowledge of Microsoft Word for document creation and editing
• Experience in scheduling appointments and managing calendars efficiently
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. Apply with us today!