We are offering a long term contract employment opportunity for a Customer Service Representative based in New Holland, Pennsylvania. In this role, you will be expected to handle inbound calls, provide exceptional customer service, and perform data entry tasks in a call center environment.
Responsibilities
• Addressing and resolving customer inquiries and complaints
• Handling inbound calls effectively
• Maintaining and updating customer records accurately
• Conducting data entry tasks and maintaining customer information
• Escalating calls to next tier of support as needed
• Using database software to track, record, and report customer interactions
• Ensuring all email correspondence with customers are handled professionally
• Regularly monitoring customer accounts and taking necessary actions
• Proficiency in answering inbound calls and managing inbound/outbound calls effectively.
• Demonstrated experience in a call center customer service environment.
• Strong customer service skills, with the ability to handle customer queries and complaints effectively.
• Accurate data entry skills, ensuring all customer details are captured correctly.
• Ability to handle email correspondence professionally, responding to customer inquiries in a timely manner.