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3 results for Desktop Support Analyst in New Castle, PA

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We are in search of a Help Desk Analyst III to join our team in Pittsburgh, Pennsylvania. This role is vital to our Information Technology industry, offering a long term contract employment opportunity. The successful candidate will be instrumental in providing multi-tier technical support, resolving complex issues, and ensuring excellent customer service.

Responsibilities:

• Help in troubleshooting and resolving complex technical issues.
• Offer excellent customer service and communication to all users.
• Undertake configuration and troubleshooting of network systems.
• Utilize Citrix Technologies, Database, EO/IR systems, Lotus Notes, and Microsoft in daily operations.
• Maintain and manage Windows Server, Active Directory, and Office 365.
• Take charge of Deskside Support and Desktop Hardware.
• Perform advanced desktop support, networking, and system administration duties.
• Adhere to Configuration Management best practices.
• Continuously update and maintain accurate customer credit records.
• Efficiently process customer credit applications.

• Minimum of 3 years of experience in a similar role
• Proficient in Citrix Technologies
• Extensive knowledge of Databases
• Familiarity with EO/IR systems
• Experience with Lotus Notes
• Proficiency in Microsoft software and applications
• Experience with Active Directory
• Strong understanding of Computer Hardware
• Experience in Configuration Management
• Capable of providing Deskside Support
• Knowledge of Desktop Hardware

Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

3 results for Desktop Support Analyst in New Castle, PA

Help Desk Analyst III We are in search of a Help Desk Analyst III to join our team in Pittsburgh, Pennsylvania. This role is vital to our Information Technology industry, offering a long term contract employment opportunity. The successful candidate will be instrumental in providing multi-tier technical support, resolving complex issues, and ensuring excellent customer service. Responsibilities: • Help in troubleshooting and resolving complex technical issues. • Offer excellent customer service and communication to all users. • Undertake configuration and troubleshooting of network systems. • Utilize Citrix Technologies, Database, EO/IR systems, Lotus Notes, and Microsoft in daily operations. • Maintain and manage Windows Server, Active Directory, and Office 365. • Take charge of Deskside Support and Desktop Hardware. • Perform advanced desktop support, networking, and system administration duties. • Adhere to Configuration Management best practices. • Continuously update and maintain accurate customer credit records. • Efficiently process customer credit applications.

Help Desk Analyst II We are offering a long-term contract employment opportunity for a Help Desk Analyst II in Pittsburgh, Pennsylvania. The selected candidate will be an integral part of our team, focusing on providing technical support for hardware, software, and networking systems. The role emphasizes maintaining a high level of customer service and ensuring the smooth operation of IT services. Responsibilities: • Provide hands-on technical support, diagnosing and resolving hardware, software, and network issues to maintain optimal system performance. • Offer desktop and remote support for Windows, Office365, Active Directory, and other enterprise applications. • Handle the installation, configuration, and maintenance of computers, peripherals, and audio-visual equipment. • Ensure the smooth operation of video conferencing systems for meetings and events. • Perform basic network troubleshooting, including device configurations and adherence to security best practices. • Assist in basic system administration tasks, including user account management and permissions. • Collaborate with vendors and escalate complex technical issues when necessary. • Develop and maintain IT documentation, training materials, and knowledge base articles. • Support and maintain audio-visual technologies.

Product Support Specialist We are offering a permanent employment opportunity for a Product Support Specialist in Pittsburgh, Pennsylvania, United States. This role primarily involves supporting operational functions, delivering high-quality work independently, and continuously adapting in a dynamic work environment. The industry focus of this role is largely within financial services and requires a strong inclination towards analytical thinking, problem-solving, and meticulous attention to detail. Responsibilities: • Demonstrating excellent verbal and written communication skills to effectively interact with customers. • Managing and prioritizing multiple tasks simultaneously to ensure all responsibilities are completed. • Applying analytical thinking in decision-making processes to solve complex issues. • Collaborating with cross-functional partners to foster a team-oriented work environment. • Demonstrating sound judgment and proactive problem-solving skills to address customer inquiries. • Ensuring high-quality work delivery while working independently or virtually. • Utilizing Citrix and Cloud Technologies to support operational functions. • Leveraging Google Workspace tools and Apple iOS knowledge to manage and monitor customer accounts. • Working with Key Performance Indicators (KPIs) to assess and drive performance. • Ensuring flexibility and adaptability in a fast-paced, growth-oriented environment.

Technology Doesn't Change the World, People Do.®

3 results for Desktop Support Analyst in New Castle, PA

Technology Doesn't Change the World, People Do.^®