We are offering a contract to permanent employment opportunity for an Accounts Receivable Specialist in Birmingham, Alabama. This role involves supporting customers in a remote setting, primarily through inbound calls and email correspondence. The industry is fast-paced, requiring someone who can adapt quickly, prioritize tasks effectively, and maintain excellent customer service skills.
Responsibilities:
• Handle a high volume of inbound calls, answering questions about payments and taking payments over the phone.
• Respond to billing and payment inquiries via email, maintaining a steady flow of communication with customers.
• Process customer credit applications accurately and efficiently.
• Maintain accurate customer credit records, tracking all transactions and updates.
• Manage email correspondences effectively, sorting through high volumes of emails daily and prioritizing tasks.
• Ensure excellent communication with underwriters, knowing who to reach out to and when.
• Use basic Excel skills to sort through data, prioritize tasks, and manage customer accounts.
• Adapt to new tasks and challenges on a daily basis, maintaining a high level of organization and detail orientation.
• Use accounting software systems and enterprise resource planning tools to track cash activity and handle billing functions.