Are you passionate about delivering a world-class customer experience? Do you thrive at solving problems and helping others succeed? We are looking for motivated candidates to join a fast-paced technical support team in a dynamic environment.
Key Responsibilities:
- Provide font-line end-user support for 2000+ internal customers Salesforce configuration changes, including new fields, page layouts, and validation rules to meet the needs of the business.
- Salesforce account setup, adding sharing rules and public groups, user admin setup.
- Maintain all aspects of users and license management including user setup/deactivation, roles, profiles, public groups and permissions in a Salesforce
- Troubleshoot customized Salesforce features, such as custom objects, permissions, and workflows within the company's implementation.
- Provide support for Salesforce Service Cloud, addressing issues related to customer service, case management, and automation processes.
- Ensure smooth functionality of tools and platforms integrated with Salesforce, such as Microsoft Teams or ServiceNow.
- Diagnose data integration problems between Salesforce and other systems (e.g., ServiceNow, financial platforms, or custom applications), addressing issues like failed requests, bad response codes, or mismatched data.
- Investigate and optimize automated workflows using API knowledge to reduce repetitive tasks and improve efficiency.
- Utilize debugging tools such as Postman to simulate API calls, diagnose issues, and validate data transactions between systems.
- Provide technical support for custom workflows or apps built on Salesforce that rely on API integrations, resolving errors or misconfigurations impacting functionality.
Please contact Sally Lander at 612.249.0254 or submit resumes to sally.lander@roberthalf.(com) to learn more.
- At least one year of technical support experience in Salesforce, including demonstrated critical thinking and problem-solving skills.
- Salesforce Admin and Salesforce Service Cloud certifications are highly desired.