<p>We are looking for an experienced ERP/CRM Analyst to join our team on a long-term contract basis in Minneapolis, Minnesota. In this role, you will be instrumental in optimizing system performance, ensuring seamless data integration, and driving business insights through advanced analytics. This is an excellent opportunity for professionals who excel in technical problem-solving and cross-functional collaboration.</p><p><br></p><p>Responsibilities:</p><p>• Act as the technical expert for ERP/CRM systems, ensuring smooth integration and robust functionality.</p><p>• Evaluate, refine, and optimize data processes across ERP/CRM platforms and associated systems.</p><p>• Design and maintain dashboards, reports, and key performance metrics to support strategic decision-making.</p><p>• Partner with various departments to understand business needs and translate them into system solutions.</p><p>• Identify and resolve technical issues within ERP/CRM systems to minimize operational downtime.</p><p>• Facilitate data migration, cleansing, and validation during system upgrades or implementations.</p><p>• Adhere to data security and governance standards while managing system configurations.</p><p>• Develop and implement API connections to enhance system interoperability.</p><p>• Ensure effective documentation of business requirements and system configurations.</p><p>• Provide ongoing support and training to users for optimal system utilization.</p>
<p>As an ERP Application Analyst, you will be responsible for supporting, enhancing, and optimizing our Microsoft Dynamics 365 (D365) environment. This position ensures the stability, integrity, and efficient operation of ERP systems that support core business functions across finance, supply chain, manufacturing, and operations. You will serve as a liaison between business stakeholders and technical teams, translating business requirements into functional specifications, configuring the system, and supporting users through training and issue resolution. You will also play a key role in system upgrades, new module implementations, and continuous improvement initiatives, applying best practices in ERP governance and change management. Additionally, you will oversee process, policy and training documentation to ensure integrity of the system and the data within.</p><p><br></p><ul><li><strong>ERP System Support & Maintenance</strong></li><li>Provide day-to-day support for D365 users across multiple business units.</li><li>Troubleshoot and resolve functional and technical issues, escalating to vendor partners as needed.</li><li>Monitor system performance and ensure data integrity and security.</li><li><strong>Business Analysis & Requirements Gathering</strong></li><li>Collaborate with business stakeholders to understand operational needs and translate them into system requirements.</li><li>Conduct gap analyses and propose solutions to improve business processes using D365 capabilities.</li><li>Document functional specifications, workflows, and use cases.</li><li><strong>System Configuration & Enhancements</strong></li><li>Configure D365 modules (e.g., Finance, Supply Chain, Manufacturing, Procurement) to meet business requirements.</li><li>Support the development and testing of customizations, workflows, and reports.</li><li>Participate in system upgrades, patching, and new module rollouts.</li><li><strong>Training & User Enablement</strong></li><li>Develop training materials and deliver user training sessions.</li><li>Promote user adoption and ensure consistent use of ERP best practices.</li><li>Serve as a subject matter expert (SME) for D365 functionality.</li><li><strong>Project Participation</strong></li><li>Contribute to ERP-related projects, including new implementations, integrations, and process improvements.</li><li>Work closely with project managers, developers, and external consultants to deliver solutions on time and within scope.</li><li>Assist in testing, validation, and deployment of new features and enhancements.</li><li><strong>Data & Reporting</strong></li><li>Support data migration, cleansing, and validation activities.</li><li>Develop and maintain reports and dashboards using Power BI or D365 reporting tools.</li><li>Ensure compliance with data governance and reporting standards.</li><li><strong>Compliance & Documentation</strong></li><li>Maintain system documentation, including configuration guides, process flows, and support procedures.</li><li>Ensure compliance with internal controls, audit requirements, and regulatory standards.</li></ul><p><br></p>
<p>We are looking for a skilled Business Analyst. In this long-term contract position, you will play a key role in ensuring the accuracy and efficiency of financial and data processes within the reinsurance industry. This opportunity offers a dynamic environment where your analytical and problem-solving skills will be essential to maintaining compliance and improving workflows.</p><p><br></p><p>Responsibilities:</p><p>• Validate premium and loss calculations within the system to ensure accurate program results.</p><p>• Analyze discrepancies between system-generated data and manual processing outcomes.</p><p>• Collaborate with program accounting teams and IT staff to support data validation efforts.</p><p>• Conduct comparative analysis between pre-production and production environments to confirm data accuracy.</p><p>• Perform detailed reviews of financial reconciliations to ensure compliance and precision.</p><p>• Contribute to process improvement initiatives by identifying gaps and recommending solutions.</p><p>• Support the implementation of system enhancements and updates as required.</p><p>• Prepare reports and documentation to communicate findings and recommendations effectively.</p><p>• Partner with cross-functional teams to address system-related challenges and streamline processes.</p><p>• Monitor data integrity and address issues promptly to maintain operational excellence.</p>
<p>Responsible for contacting provider offices, hospitals, and healthcare facilities to schedule medical record retrieval appointments. Daily goals include completing at least 60 outbound calls and meeting retrieval metrics. Document all interactions, maintain provider relationships, and achieve quality standards of 90% or higher.</p><p> </p><p><strong>Essential Duties & Responsibilities:</strong></p><p>- Contact and schedule provider offices using mail, fax, electronic, and field methods.</p><p>- Coordinate with field retrieval technicians for timely appointments.</p><p>- Share assignment information with onshore and offshore teams (India, Philippines, U.S.).</p><p>- Respond to provider inquiries and research updates.</p><p>- Support inbound calls and manage correspondence internally and externally.</p><p>- Maintain high productivity to meet deadlines.</p><p>- Resolve issues, implement solutions, and escalate unresolved complaints.</p><p>- Follow project protocols and maintain quality standards.</p><p>- Perform special assignments as required.</p><p>- Work hours: 8:30 AM – 5:00 PM EST.</p>
<p>We are looking for an experienced analyst to join our team. This role is responsible for shaping, enhancing, and advocating for the end-to-end consumer experience across digital and telephonic channels within pharmacy benefit and healthcare services. Leverage Voice-of-the-Customer insights, operational data, and market research to identify experience gaps and define strategic improvements aligned to business priorities.</p><p><br></p><p>Responsibilities:</p><ul><li>Lead experience analytics and research by analyzing Voice of Customer data, surveys, market research, and operational insights to identify consumer pain points and improvement opportunities.</li><li>Define measurable success metrics to evaluate outcomes and effectiveness of experience initiatives, supporting retention, satisfaction, and growth.</li><li>Partner cross-functionally with senior leaders across Operations and Capability teams to align experience strategies with annual and long-term business objectives.</li><li>Translate consumer needs into clear business and system requirements, developing data-driven business cases aligned to P& L priorities.</li><li>Design and optimize end-to-end consumer experiences across channels to ensure seamless, consistent interactions.</li><li>Visualize and communicate complex journeys, insights, and recommendations through presentations, journey maps, and process documentation tailored to diverse stakeholder audiences.</li></ul>
<p>We are looking for a highly skilled Marketing Business Analyst to join our team.This contract position offers the opportunity to play a pivotal role in tracking marketing campaigns, analyzing performance metrics, and delivering actionable insights to refine our marketing strategies. The ideal candidate will possess a strong analytical mindset and the ability to collaborate effectively with marketing and sales teams to create impactful dashboards and reports.</p><p><br></p><p>Responsibilities:</p><p>• Analyze marketing campaign performance and provide detailed insights to drive strategy optimization.</p><p>• Develop and maintain dashboards and reports to track key marketing metrics and KPIs.</p><p>• Collaborate with marketing and sales teams to align objectives and ensure accurate reporting across departments.</p><p>• Monitor and improve tracking systems for marketing activities across various channels.</p><p>• Identify opportunities for process improvement and recommend strategies to enhance efficiency.</p><p>• Manage the reporting framework for marketing campaigns, ensuring timely delivery of actionable data.</p><p>• Conduct deep-dive analysis to uncover trends and patterns that support strategic decision-making.</p><p>• Partner with offshore teams to ensure consistency and accuracy in reporting processes.</p><p>• Support sales operations through effective data integration and alignment with marketing efforts.</p><p>• Communicate findings and recommendations to stakeholders through clear and concise presentations.</p>
<p>We are looking for an experienced Senior Business Analyst to join our team. The ideal candidate will have a strong background in IT business analysis, a proactive approach to problem-solving, and the ability to effectively collaborate with cross-functional teams. This role requires expertise in transportation modules, integration testing, and user training while ensuring alignment with global business templates.</p><p><br></p><p>Responsibilities:</p><p>• Analyze business requirements and translate them into effective process or technology solutions within the transportation module.</p><p>• Collaborate with stakeholders to develop business cases for new functionalities, including comprehensive cost-benefit and risk-impact analyses.</p><p>• Manage and prioritize ticket backlogs, working towards resolving issues promptly within the transportation module.</p><p>• Gather requirements and perform integration analysis for modules such as PP and SD.</p><p>• Create and execute test plans, develop test cases, and conduct functional and user acceptance testing.</p><p>• Assist in enhancing moderately complex information systems and ensure appropriate error management functionality.</p><p>• Provide training to new users on supported applications as needed.</p><p>• Promote and enforce workplace safety standards by identifying and addressing hazards.</p><p>• Participate in Scrum activities, including backlog grooming and supporting unit and integration testing.</p><p>• Take ownership of testing phases for projects, ensuring accuracy and completeness.</p>
<p>We are looking for an experienced Business Analyst to join our team. The ideal candidate will bring over seven years of expertise in business analysis and a strong ability to collaborate effectively with cross-functional teams.</p><p><br></p><p>Responsibilities:</p><p>• Conduct comprehensive business analysis to identify and address gaps in processes, ensuring alignment with organizational objectives.</p><p>• Collaborate with stakeholders to gather requirements and translate them into actionable deliverables.</p><p>• Evaluate and improve workflows within call center environments to enhance customer service experiences.</p><p>• Review and analyze documentation to ensure clarity, accuracy, and compliance with standards.</p><p>• Work within Agile Scrum frameworks to deliver projects efficiently and effectively.</p><p>• Facilitate discussions with teams to identify opportunities for process improvements and implement solutions.</p><p>• Provide insightful recommendations based on detailed gap analysis findings.</p><p>• Communicate effectively with both technical and non-technical teams to ensure project success.</p><p>• Monitor and report on the progress of initiatives, ensuring they meet business needs and objectives.</p><p>• Maintain a high level of professionalism and adaptability in a dynamic environment.</p>
