The Order Entry/Customer Service Specialist is responsible for processing customer orders, ensuring accurate and timely fulfillment, and providing exceptional service to customers. This role involves maintaining strong communication with customers, assisting with inquiries, resolving issues, and coordinating with internal teams to ensure smooth order processing and delivery.
Responsibilities:
- Respond to customer inquiries regarding product availability, order status, and returns.
- Resolve customer complaints or issues, providing appropriate solutions.
- Maintain professional and courteous communication with customers via phone, email, or chat.
- Maintain accurate customer records, including order history and preferences.
- Update customer information in the system as needed.
- Generate reports related to orders, customer feedback, and any outstanding issues.
- Proficient in using order management and CRM software.
- Strong written and verbal communication skills.
- Ability to handle multiple tasks in a fast-paced environment.
- Detail-oriented with strong organizational skills.
- Ability to work independently and as part of a team.
- Knowledge of product inventory management is a plus.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.