12 results for Call Center Representative in Middle River, MD

Call Center Representative

Baltimore, MD
onsite
Temporary
16 - 22 USD / Hourly
Seeking a customer-focused Call Center Representative to handle high-volume inbound/outbound calls, resolve customer inquiries, document interactions, and meet quality/metrics in a fast-paced environment. Key Responsibilities:<ul><li>Answer 60–100+ calls per day; verify identity and resolve issues/escalations.</li><li>Document calls, case notes, and resolutions accurately.</li><li>Process payments, updates, and service requests.</li><li>Meet KPIs (AHT, QA, adherence, first-call resolution).</li></ul>
2026-02-23T00:00:00Z

Customer Service Representative

Newark, DE
onsite
Permanent
0 - 0 USD / Yearly
Wilmington Delaware client, seeks a Customer Service Representative with a positive attitude and willingness to learn and adapt. This Customer Service Representative will engage with customers on order requests and updates, create and update customer files, draft customer quotes, assist with inventory management, fulfill customer orders, submit scheduling forms, attend weekly sales meetings, resolve customer inquiries, research and identify areas for process improvement, and provide administrative assistance where needed. The ideal candidate should have great communication skills, strong multi-tasking capabilities, and the ability to thrive within a team environment. Major Responsibilities· Fulfill customer inquiries· Order/Vendor Management· Build strong customer relationships· Process Improvement· Sales Support· Maintain customer records· Delivery Tracking· Follow-up with all customer correspondence via phone and email· Ability to transfer documentation into a Paperless Environment
2026-02-24T00:00:00Z

Customer Service Representative

Washington, DC
onsite
Temporary
19 - 22 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Washington, District of Columbia. This is a long-term contract position where you will play a key role in assisting individuals with housing waitlist inquiries and applications. The ideal candidate is detail-oriented, organized, and committed to providing outstanding service. Responsibilities: • Communicate effectively with individuals on the housing waitlist or those seeking to apply. • Collect and manage physical documents to ensure accurate recordkeeping. • Update and maintain information in the company database with precision. • Scan and file documents systematically for easy access and retrieval. • Perform general clerical and administrative duties to support office operations. • Handle inbound and outbound calls to address customer inquiries. • Provide clear and attentive assistance to customers via phone and email. • Process orders and ensure accurate entry of information into the system. • Collaborate with team members to ensure smooth workflows and customer satisfaction.
2026-03-10T00:00:00Z

Medical Customer Service Representative

Baltimore, MD
onsite
Temporary
17 - 22 USD / Hourly
A healthcare organization in Baltimore is seeking an experienced Customer Service Representative with a background in public health to join their team! In this contract position, you will handle high volumes of inbound calls related to public health information, ensuring callers receive accurate guidance and are directed to appropriate resources. This contract role requires strong communication skills and a commitment to excellent customer service, with the potential for extension based on organizational needs. Responsibilities:• Manage high volumes of inbound calls from the public, providing accurate information and support.• Follow established scripts and protocols to ensure consistent communication.• Maintain a detail-oriented and courteous demeanor while addressing caller inquiries.• Ask clarifying questions to understand caller needs and minimize errors.• Direct callers to the appropriate departments or resources based on their concerns.• Accurately document call details and interactions in the system.• Protect caller confidentiality and adhere to organizational policies.• Escalate complex or urgent issues in accordance with provided guidelines.• Work collaboratively with team members to ensure smooth operations.
2026-03-09T00:00:00Z

Customer Service Representative II

Baltimore, MD
onsite
Temporary
16.15 - 18.7 USD / Hourly
We are looking for dedicated and detail-oriented Customer Service Representatives to join our team in Baltimore, Maryland. This role involves providing exceptional support to customers while managing inbound calls and data entry tasks efficiently. As a long-term contract position, it offers stability and the opportunity to contribute to a local government agency's operations. Responsibilities: • Respond promptly to customer inquiries through inbound calls, ensuring a positive experience for all callers. • Accurately input and update customer data into the system, maintaining high levels of accuracy and confidentiality. • Address customer concerns and resolve issues with careful attention and in a timely manner. • Collaborate with team members to improve call center processes and enhance overall efficiency. • Follow established protocols and guidelines to handle calls and document interactions effectively. • Maintain a thorough understanding of services offered to provide accurate information to customers. • Monitor call volumes and prioritize tasks to meet daily performance goals. • Participate in training sessions and adapt to new procedures as needed. • Uphold a strong commitment to customer satisfaction while adhering to organizational standards.
2026-03-06T00:00:00Z

Bilingual Customer Service Representative

Silver Spring, MD
onsite
Temporary
21 - 26 USD / Hourly
Join our team as a Bilingual Customer Service Representative and play a key role in providing exceptional support to our diverse customer base. We’re seeking a dedicated professional fluent in English and Spanish who is passionate about helping others and committed to delivering excellent service.<ul><li>Engage with residents via phone, email, and chat in English and Spanish, offering professional and friendly assistance.</li><li>Assist community members with applications and navigating county systems.</li><li>Update and maintain resident records.</li><li>Provide bilingual translations for documents and conversations.</li><li>Collaborate with internal teams to escalate cases.</li><li> Assist community members with applications and navigating county systems.</li></ul>
2026-03-03T00:00:00Z

Bilingual Customer Service Representative

Rockville, MD
onsite
Temporary
21 - 26 USD / Hourly
Are you a skilled communicator fluent in English and Spanish? Our team is seeking a dedicated Bilingual Customer Service Representative to join a fast-paced, customer-driven environment. This is a great opportunity to make a difference by helping clients, providing solutions, and building lasting relationships.Responsibilities:· Manage high-volume inbound calls from residents.· Assist community members with applications and navigating county systems.· Provide bilingual translations for documents and conversations.· Update and maintain resident records.· Collaborate with internal teams to escalate cases.
2026-03-03T00:00:00Z

Bilingual Spanish Customer Service Representative

Baltimore, MD
onsite
Temporary
19 - 25 USD / Hourly
The Bilingual Spanish Customer Service Representative provides exceptional customer support in both English and Spanish. This position plays a key role in ensuring customer satisfaction by handling inquiries, resolving issues, and delivering accurate information about products and services. The ideal candidate is detail oriented, patient, and able to communicate clearly in both languages. Key Responsibilities: Respond to customer inquiries via phone, email, chat, or in person in both English and Spanish. Provide product, service, and account information accurately and efficiently. Handle customer complaints, process orders, and assist with billing or service requests. Translate and interpret customer communications or documentation as needed. Maintain and update customer records, documenting all interactions in the CRM system. Collaborate with internal departments (sales, operations, billing, technical support) to resolve customer concerns. Meet or exceed performance goals, including response time, accuracy, and customer satisfaction. Identify and communicate opportunities for process or service improvements. Represent the company in a positive and detail oriented manner at all times.
2026-02-24T00:00:00Z

Bilingual Customer Support Coordinator

Silver Spring, MD
onsite
Temporary
21 - 23 USD / Hourly
We are seeking a Bilingual Customer Support Coordinator to join our team. The ideal candidate excels in both English and Spanish, demonstrates high attention to detail, and is committed to providing an outstanding customer experience. Responsibilities:• Schedule consultations and installation appointments.• Handle inbound/outbound customer calls.• Provide bilingual support to installation teams.• Update CRM notes and manage customer files.• Resolve customer issues professionally.
2026-03-03T00:00:00Z

Bilingual Customer Support Coordinator

Gaithersburg, MD
onsite
Temporary
21 - 23 USD / Hourly
We are seeking a dynamic Bilingual Customer Support Coordinator to join our team. This role will play a key part in ensuring exceptional service delivery to our clients and customers by providing support in both English and Spanish. The ideal candidate is a detail-oriented professional with strong communication skills and a passion for helping others.Responsibilities:· Schedule consultations and installation appointments.· Handle inbound/outbound customer calls.· Provide bilingual support to installation teams.· Update CRM notes and manage customer files.· Resolve customer issues professionally.
2026-03-03T00:00:00Z

Bilingual Customer Support Coordinator

Rockville, MD
onsite
Temporary
21 - 23 USD / Hourly
· Schedule consultations and installation appointments.· Handle inbound/outbound customer calls.· Provide bilingual support to installation teams.· Update CRM notes and manage customer files.· Resolve customer issues professionally.
2026-03-03T00:00:00Z

Client Services Coordinator

Wilmington, DE
onsite
Permanent
40000 - 45000 USD / Yearly
Stable client within the legal industry seeks a tech savvy, Client Service Coordinator with strong communication skills. This role consists of providing excellent customer engagement by drafting client correspondence and documentation, generating client invoices, distributing incoming mail and packages, forwarding onboarding documents, entering data into the company’s CRM system, collecting client payments, and coordinating with outside vendors as needed. The ideal Client Service Coordinator will also develop business plans to assist in goal setting, present product knowledge to prospective clients, negotiate agreements, and resolve all client inquiries. How you will make an impact· Assist and welcome visitors· Manage client records and documents· Assist with administrative support· Provide client/vendor support/management· Calendar Management· Generate email correspondence· Review Legal Agreement/Contracts· Document Management· Resolve transaction discrepancies
2026-03-10T00:00:00Z