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    28 results for Help Desk in Miami, FL

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    We are seeking a skilled and customer-focused Service Desk Technician to join our IT support team. The ideal candidate will have experience in remote troubleshooting, Windows 11, Azure AD, and Entra. The Service Desk Technician will be responsible for providing technical assistance and support to end-users, ensuring timely resolution of issues and maintaining high levels of customer satisfaction.

     

    Key Responsibilities:

    • Provide remote troubleshooting and technical support to end-users for hardware, software, and network issues.
    • Assist users with Windows 11 installation, configuration, and maintenance.
    • Manage and support user accounts and access through Azure Active Directory (Azure AD).
    • Utilize Entra for identity and access management tasks.
    • Respond to service desk tickets, emails, and calls promptly and professionally.
    • Document issues, resolutions, and maintain accurate records of support activities.
    • Collaborate with other IT team members to resolve complex issues and improve service delivery.
    • Educate end-users on best practices for utilizing IT resources and tools.
    • Maintain up-to-date knowledge of emerging technologies and best practices in IT support.


    • Proven experience as a Service Desk Technician or similar role.
    • Strong knowledge of remote troubleshooting techniques and tools.
    • Proficiency in Windows 11 installation, configuration, and troubleshooting.
    • Experience with Azure Active Directory (Azure AD) for user account management.
    • Familiarity with Entra for identity and access management.
    • Excellent problem-solving skills and attention to detail.
    • Strong communication and customer service skills.
    • Ability to work independently and as part of a team.
    • Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate) are a plus.


    Technology Doesn't Change the World, People Do.®

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

    28 results for Help Desk in Miami, FL

    Help Desk Technician <p>We are seeking a skilled and customer-focused Service Desk Technician to join our IT support team. The ideal candidate will have experience in remote troubleshooting, Windows 11, Azure AD, and Entra. The Service Desk Technician will be responsible for providing technical assistance and support to end-users, ensuring timely resolution of issues and maintaining high levels of customer satisfaction.</p><p> </p><p>Key Responsibilities:</p><ul><li>Provide remote troubleshooting and technical support to end-users for hardware, software, and network issues.</li><li>Assist users with Windows 11 installation, configuration, and maintenance.</li><li>Manage and support user accounts and access through Azure Active Directory (Azure AD).</li><li>Utilize Entra for identity and access management tasks.</li><li>Respond to service desk tickets, emails, and calls promptly and professionally.</li><li>Document issues, resolutions, and maintain accurate records of support activities.</li><li>Collaborate with other IT team members to resolve complex issues and improve service delivery.</li><li>Educate end-users on best practices for utilizing IT resources and tools.</li><li>Maintain up-to-date knowledge of emerging technologies and best practices in IT support.</li></ul><p><br></p> Help Desk Technician <p>We are seeking a skilled and customer-focused Service Desk Technician to join our IT support team. The ideal candidate will have experience in remote troubleshooting, Windows 11, Azure AD, and Entra. The Service Desk Technician will be responsible for providing technical assistance and support to end-users, ensuring timely resolution of issues and maintaining high levels of customer satisfaction.</p><p> </p><p>Key Responsibilities:</p><ul><li>Provide remote troubleshooting and technical support to end-users for hardware, software, and network issues.</li><li>Assist users with Windows 11 installation, configuration, and maintenance.</li><li>Manage and support user accounts and access through Azure Active Directory (Azure AD).</li><li>Utilize Entra for identity and access management tasks.</li><li>Respond to service desk tickets, emails, and calls promptly and professionally.</li><li>Document issues, resolutions, and maintain accurate records of support activities.</li><li>Collaborate with other IT team members to resolve complex issues and improve service delivery.</li><li>Educate end-users on best practices for utilizing IT resources and tools.</li><li>Maintain up-to-date knowledge of emerging technologies and best practices in IT support.</li></ul><p><br></p> Help Desk Analyst We are seeking a Help Desk Analyst to join our team in the Construction/Contractor industry, located in Deerfield Beach, Florida. This role offers a contract to permanent employment opportunity, where you will play a crucial role in our team, providing technical support, training team members, and enhancing our troubleshooting methods. <br><br>Responsibilities:<br>• Offering technical assistance for the configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.<br>• Responding to technical inquiries in person, over the phone, via email or through remote access.<br>• Creating and updating training manuals for computer users and team members.<br>• Engaging with customers to gather feedback to improve training methods.<br>• Guiding other team members on diagnosing and troubleshooting problems.<br>• Regularly assessing reports to identify common complaints and issues.<br>• Utilizing skills in Microsoft's products, Active Directory, Computer Hardware, Office 365, Peripheral Devices, Peripheral Equipment, and Basic Troubleshooting for end-user support. EPIC Service Desk <p>The Service Desk Analyst with EPIC Experience will serve as the first point of contact for technical support related to EPIC systems and other IT services. This role requires a combination of technical expertise, problem-solving skills, and excellent customer service to resolve user issues efficiently and support critical healthcare operations.</p><p> </p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide first-level support for EPIC applications and related IT systems, including troubleshooting issues and escalating unresolved problems.</li><li>Respond to service requests and incidents via phone, email, or ticketing systems, ensuring timely resolution.</li><li>Document, track, and monitor issues in the service management system to ensure proper resolution and follow-up.</li><li>Assist users with EPIC workflows, configurations, and basic troubleshooting.</li><li>Collaborate with internal IT teams and EPIC analysts to resolve complex technical issues.</li><li>Train end-users on EPIC functionality and best practices to optimize system utilization.</li><li>Identify recurring issues and provide input on process improvements or training needs.</li><li>Maintain knowledge of EPIC updates, modules, and system changes to provide accurate support.</li><li>Adhere to IT service desk best practices, including maintaining SLAs and KPIs for ticket resolution.</li><li>Ensure compliance with healthcare regulations, including HIPAA, when handling sensitive information.</li></ul><p><br></p> EPIC Service Desk <p>The Service Desk Analyst with EPIC Experience will serve as the first point of contact for technical support related to EPIC systems and other IT services. This role requires a combination of technical expertise, problem-solving skills, and excellent customer service to resolve user issues efficiently and support critical healthcare operations.</p><p> </p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide first-level support for EPIC applications and related IT systems, including troubleshooting issues and escalating unresolved problems.</li><li>Respond to service requests and incidents via phone, email, or ticketing systems, ensuring timely resolution.</li><li>Document, track, and monitor issues in the service management system to ensure proper resolution and follow-up.</li><li>Assist users with EPIC workflows, configurations, and basic troubleshooting.</li><li>Collaborate with internal IT teams and EPIC analysts to resolve complex technical issues.</li><li>Train end-users on EPIC functionality and best practices to optimize system utilization.</li><li>Identify recurring issues and provide input on process improvements or training needs.</li><li>Maintain knowledge of EPIC updates, modules, and system changes to provide accurate support.</li><li>Adhere to IT service desk best practices, including maintaining SLAs and KPIs for ticket resolution.</li><li>Ensure compliance with healthcare regulations, including HIPAA, when handling sensitive information.</li></ul><p> </p> Desktop Support Technician <p><strong>Desktop Support Technician Responsibilities:</strong></p><ul><li>Advising staff on appropriate procedures for directing their IT-related queries and recommendations.</li><li>Receiving and documenting requests for support.</li><li>Deciding on the most suitable ways of providing aid.</li><li>Delivering IT and related assistance upon request, or as you deem suitable.</li><li>Configuring new desktops, routers, modems, and similar devices.</li><li>Performing routine inspections and upkeep of existing installations.</li><li>Updating computer operating systems and other important software, as needed.</li><li>Substantiating requests for hardware and software purchases and upgrades, if appropriate.</li><li>Providing suggestions on appropriate training for staff.</li></ul> Bilingual Spanish Customer Service <p>Robert Half is partnering with a non-profit organization to find a dedicated and compassionate Customer Support Representative. In this role, you will work within the call center, providing customer support in the Help Line Department. As the first point of contact for individuals seeking assistance, you’ll play a crucial role in delivering accurate information and providing support in a timely and professional manner.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide exceptional customer service and support in a call center environment.</li><li>Assist callers with inquiries, provide guidance, and resolve issues related to our services.</li><li>Offer empathetic support and ensure callers feel heard and valued.</li><li>Maintain accurate records of interactions and follow up when necessary.</li></ul><p><br></p> Regional Desktop Support Technician We are offering a contract to hire employment opportunity for a Desktop Support Analyst in the real estate industry, located in Delray Beach, Florida. The successful candidate will be tasked with providing technical assistance to our team, working with various technologies and systems. This role is primarily focused on ensuring the smooth operation of our computer systems and providing necessary support to our staff.<br><br>Responsibilities:<br><br>• Provide technical support for Citrix Technologies, Dell Technologies, and Mac Computers.<br>• Offer solutions and support for Microsoft and Active Directory related issues.<br>• Handle EO/IR systems and ensure their proper functioning.<br>• Responsible for asset tagging and maintaining a detailed inventory of all hardware and software assets.<br>• Oversee the deployment of new systems and technologies within the organization.<br>• Provide deskside support to users, assisting with any hardware or software issues they may encounter.<br>• Responsible for the configuration management of systems, ensuring they are set up properly for users.<br>• Troubleshoot and resolve any technical issues in a timely and efficient manner.<br>• Maintain a high level of knowledge regarding the company's software and hardware.<br>• Collaborate with other IT team members to provide top-notch support and ensure the smooth operation of technology within the company. Desktop Support Analyst <p>We are offering an exciting opportunity for a Desktop Support Analyst. In this role, you will be responsible for providing technical support to end users, managing O365, and utilizing both technical and soft skills to understand and resolve issues. This position involves direct client interactions, requiring strong communication and problem-solving abilities.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Provide comprehensive technical support for applications and end users</li><li>Efficiently manage and resolve customer inquiries</li><li>Monitor and maintain client equipment for optimal performance</li><li>Utilize Citrix and Dell Technologies in daily operations</li><li>Work with Active Directory for user management</li><li>Oversee and troubleshoot computer hardware issues</li><li>Execute effective configuration management</li><li>Deploy new hardware and software as needed</li><li>Offer deskside support for immediate issue resolution</li><li>Manage and maintain O365 for end users</li></ul> Customer Service Representative <p>Are you a detail-oriented problem-solver who excels at connecting with people and providing solutions? As a <strong>Customer Service Representative</strong>, you will act as the primary point of contact for customers, ensuring that their questions, concerns, and needs are met with efficiency and professionalism. This role requires excellent communication skills, a helpful attitude, and the ability to handle multiple tasks in a fast-paced environment.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to customer inquiries via phone, email, or chat promptly and courteously.</li><li>Provide accurate information regarding products, services, policies, and procedures.</li><li>Resolve customer complaints and issues by identifying the cause, determining the best solution, and ensuring timely follow-up.</li><li>Maintain complete and accurate records of customer interactions, including details of inquiries, complaints, and resolutions.</li><li>Collaborate with other departments to address and resolve customer concerns effectively.</li><li>Process customer orders, returns, refunds, or exchanges as needed.</li><li>Engage in proactive customer support, including upselling or cross-selling products or services when appropriate.</li><li>Stay updated on company policies, procedures, and product knowledge to provide consistent and high-quality support.</li></ul> Customer Service Representative <p>We are in search of a Customer Service Representative for a position in the Miami area. This opportunity is in the medical field. In this role, you will handle customer applications, maintain customer records, and manage inquiries. Monitoring customer accounts and taking necessary actions will also be part of your responsibilities. The position requires the candidate to be bilingual in Spanish. The role includes a hybrid schedule and the person will be working a rotating schedule that includes weekends and evenings.</p><p><br></p><p>Responsibilities: </p><p><br></p><p>• Deliver top-tier customer service by gaining a comprehensive understanding of our retail business operations.</p><p>• Take full responsibility to resolve customer issues and provide helpful solutions.</p><p>• Determine the root cause of customer inquiries by asking probing questions, leading to effective solutions.</p><p>• Utilize our customer relationship management tool for researching inquiries, documenting customer interactions, and issuing replacements.</p><p>• Handle inbound customer inquiries via phone, email, and text while maintaining updates on internal computer applications and systems.</p><p>• Bring a positive attitude to work every day, fostering a positive work environment.</p><p>• Generate product or service reports through the collection and analysis of customer information.</p><p>• Multitask by simultaneously reading, typing, and navigating through applications while interacting with customers.</p><p>• Demonstrate team player mentality, showing responsibility and reliability in all tasks. </p><p><br></p><p>This role offers a long-term contract employment opportunity.</p> Customer Service <p>Robert Half has an excellent opportunity for an articulate, highly-skilled Customer Support Specialist. Do you wish to take your social skills and put them to work to further the growth of an awesome business?</p><p> </p><p>What you get to do every day as a Customer Support Specialist:</p><p> </p><p>- Manage both inbound and outbound calls daily</p><p>- Offer friendly, accurate customer service in a timely fashion</p><p>- Review medication orders with patients including cost, insurance coverage, shipping options, etc.</p><p>- Other related duties as assigned</p> Customer Service <p><strong>Robert Half is partnering with a well-known non-profit organization in the area to find a Bilingual Customer Service Representative. This temporary position offers a strong opportunity to transition into a full-time, permanent role.</strong></p><p><strong>Job Responsibilities:</strong></p><p><br></p><ul><li>Handle both inbound and outbound calls on a daily basis.</li><li>Assist customers and clients via phone and email with account inquiries and general questions.</li><li>Update customer accounts with new or revised information.</li><li>Follow up with customers to address specific needs and concerns.</li></ul><p><br></p> IT Technician <p><strong>Position Overview:</strong></p><p>We are seeking a <strong>skilled and customer-focused IT Technician</strong> to support our organization’s technology infrastructure. The IT Technician will be responsible for <strong>installing, maintaining, troubleshooting, and repairing hardware, software, and network systems</strong> to ensure smooth IT operations.</p><p>This role requires strong technical knowledge, problem-solving skills, and the ability to assist employees with IT-related issues. The ideal candidate will have a passion for technology, excellent communication skills, and the ability to work independently or as part of a team.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Install, configure, and maintain <strong>computer hardware, software, and peripheral devices</strong> (e.g., printers, scanners, VoIP phones).</li><li>Provide <strong>technical support and troubleshooting</strong> for desktops, laptops, mobile devices, and operating systems (Windows, macOS, Linux).</li><li>Diagnose and resolve <strong>network connectivity issues</strong> (Wi-Fi, LAN, VPN, firewalls, routers, switches).</li><li>Manage <strong>user accounts and access controls</strong> in Active Directory, Office 365, and other systems.</li><li>Assist with <strong>IT security best practices</strong>, including antivirus management and system updates.</li><li>Support <strong>cloud-based applications</strong> such as Google Workspace, Microsoft 365, and SaaS platforms.</li><li>Perform <strong>hardware repairs and upgrades</strong>, including replacing hard drives, memory, and other components.</li><li>Configure and troubleshoot email clients, collaboration tools, and remote access solutions.</li><li>Document <strong>IT procedures, troubleshooting steps, and system configurations</strong>.</li><li>Assist with <strong>software installations, updates, and patch management</strong>.</li><li>Work with <strong>vendors and service providers</strong> to resolve IT-related issues.</li><li>Provide <strong>basic training to employees</strong> on IT tools and best practices.</li><li>Support <strong>IT inventory management</strong> and asset tracking.</li><li>Assist in <strong>backup and disaster recovery planning</strong>.</li></ul><p>Appy today for immediate consideration! </p> IT Technician <p><strong>Position Overview:</strong></p><p>We are seeking a <strong>skilled and customer-focused IT Technician</strong> to support our organization’s technology infrastructure. The IT Technician will be responsible for <strong>installing, maintaining, troubleshooting, and repairing hardware, software, and network systems</strong> to ensure smooth IT operations.</p><p>This role requires strong technical knowledge, problem-solving skills, and the ability to assist employees with IT-related issues. The ideal candidate will have a passion for technology, excellent communication skills, and the ability to work independently or as part of a team.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Install, configure, and maintain <strong>computer hardware, software, and peripheral devices</strong> (e.g., printers, scanners, VoIP phones).</li><li>Provide <strong>technical support and troubleshooting</strong> for desktops, laptops, mobile devices, and operating systems (Windows, macOS, Linux).</li><li>Diagnose and resolve <strong>network connectivity issues</strong> (Wi-Fi, LAN, VPN, firewalls, routers, switches).</li><li>Manage <strong>user accounts and access controls</strong> in Active Directory, Office 365, and other systems.</li><li>Assist with <strong>IT security best practices</strong>, including antivirus management and system updates.</li><li>Support <strong>cloud-based applications</strong> such as Google Workspace, Microsoft 365, and SaaS platforms.</li><li>Perform <strong>hardware repairs and upgrades</strong>, including replacing hard drives, memory, and other components.</li><li>Configure and troubleshoot email clients, collaboration tools, and remote access solutions.</li><li>Document <strong>IT procedures, troubleshooting steps, and system configurations</strong>.</li><li>Assist with <strong>software installations, updates, and patch management</strong>.</li><li>Work with <strong>vendors and service providers</strong> to resolve IT-related issues.</li><li>Provide <strong>basic training to employees</strong> on IT tools and best practices.</li><li>Support <strong>IT inventory management</strong> and asset tracking.</li><li>Assist in <strong>backup and disaster recovery planning</strong>.</li></ul><p>Apply today for immediate consideration!</p> Client Technologies Technician We are offering a long term contract employment opportunity for a Client Technologies Technician based in Boca Raton, Florida. In this role, you will be the primary communicator for the project team, with a focus on IT solutions. You will be tasked with handling a variety of responsibilities, from software installation and support to troubleshooting and customer service.<br><br>Responsibilities:<br>• Serve as the primary line of communication for the project team, ensuring smooth operation and collaboration.<br>• Configure and install software for IT user desktops and laptops, ensuring they are set up for optimal performance.<br>• Provide installation and support for mobile devices, including laptops, Chromebooks, and similar devices.<br>• Handle installation and support for Department and vendor network equipment, such as switches, Wireless Access Points (WAP), and more.<br>• Conduct network cabling installations and terminations, ensuring reliable and secure connections.<br>• Perform Personal Computer (PC) imaging, configuration, and installations, maintaining the functionality of both Department staff and inmate PCs.<br>• Participate in the installation and rollout of new software packages, upgrades, and new desktop hardware, ensuring up-to-date and efficient systems.<br>• Maintain desktop software and hardware, conducting regular checks and updates as needed.<br>• Troubleshoot hardware and software issues for both Department staff and inmate PCs, identifying and resolving problems swiftly.<br>• Support a mobile workforce, providing necessary IT assistance and guidance.<br>• Provide Tier 2 support to IT users for basic software and hardware of end-user computing and desktop-based Local Area Network (LAN) systems.<br>• Document problems and resolutions, maintaining a record of issues and their solutions for future reference.<br>• Conduct end-user training when applicable, ensuring users are equipped with the necessary knowledge to use their IT systems effectively.<br>• Deliver quality customer service, addressing all user inquiries and concerns in a timely and detail oriented manner.<br>• Participate in the testing and evaluation of new desktop packages, contributing to the continuous improvement of our IT systems.<br>• Implement prototypes, testing and refining new technology solutions.<br>• Provide support for printers and peripherals, ensuring all devices are functioning correctly.<br>• Support inmate education labs, including server and PC imaging, server and PC-based software installations and troubleshooting, group policy implementation, physical security audits, and inventories. Sr. Desktop Engineer We are offering a contract to permanent employment opportunity for a Sr. Desktop Engineer in Delray Beach, Florida. The role operates within the tech industry, with a focus on managing and improving desktop support systems. The workplace encourages a collaborative environment where the Sr. Desktop Engineer will play a critical role in maintaining and enhancing our systems.<br><br>Responsibilities:<br>• Administering EO/IR systems with a keen eye for detail and accuracy.<br>• Developing and maintaining Microsoft Active Directory, ensuring a smooth and efficient workflow.<br>• Managing and troubleshooting Citrix Technologies to provide seamless user experience.<br>• Handling Dell Technologies, ensuring their optimal performance and reliability.<br>• Assisting in the deployment of Mac Computers, ensuring they meet the operational requirements.<br>• Creating and managing SQL Queries to help in data extraction and analysis.<br>• Using Microsoft Power BI and Tableau to create dashboards and reports for data visualization and business intelligence.<br>• Overseeing asset tagging and inventory, ensuring all assets are properly tracked and accounted for.<br>• Utilizing Intune for mobile device management, application management, and PC management capabilities in the cloud. Receptionist <p>Are you looking for an exciting opportunity to work with a dynamic and creative company? Robert Half is currently seeking a skilled and articulate Receptionist for a short-term contract/temporary position in the Miami area. This role is ideal for someone who can manage a variety of tasks simultaneously and thrives in a fast-paced environment. If you are organized, resourceful, and have excellent communication skills, this may be the perfect fit for you!</p><p><br></p><p><strong>What You’ll Do Every Single Day:</strong></p><ul><li><strong>Manage Incoming Phone Calls:</strong> Be the first point of contact for clients and visitors, managing all incoming calls with professionalism and efficiency.</li><li><strong>Office Filing Support:</strong> Help maintain organized and efficient office filing systems, ensuring all documents are properly categorized and stored.</li><li><strong>Mail Management:</strong> Receive, review, and distribute incoming mail according to specified procedures, ensuring all communications are routed promptly.</li><li><strong>General Office Support:</strong> Assist in various administrative tasks, including providing support for overflow work such as word processing, data entry, and conducting internet research.</li><li><strong>Greet Visitors:</strong> Ensure all visitors feel welcome and direct them to the appropriate personnel or areas.</li><li><strong>Supply Management:</strong> Place orders for office and kitchen supplies to keep everything running smoothly.</li><li><strong>Demonstrate Prioritization Skills:</strong> Bring a sense of urgency and strong prioritization skills to manage tasks effectively and meet deadlines.</li><li><strong>Inbound Call Handling:</strong> Experience answering inbound calls, directing them appropriately, and ensuring a seamless communication flow.</li></ul><p><br></p> Bilingual Spanish Receptionist <p>We are seeking a detail-oriented and customer-focused Bilingual Spanish Receptionist to deliver front-desk and administrative support with professionalism and accuracy. The ideal candidate will have excellent communication skills, a proactive approach to problem-solving, and a passion for delivering exceptional experiences for all visitors and callers.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet and welcome visitors in a friendly and professional manner, ensuring all guests feel valued and attended to.</li><li>Provide exceptional customer service to clients, vendors, and staff, both in person and over the phone, in both Spanish and English.</li><li>Manage incoming calls, direct them to the appropriate departments, and take accurate messages when necessary.</li><li>Maintain a clean, organized, and professional reception area at all times.</li><li>Handle basic administrative tasks, including scheduling appointments, processing incoming and outgoing mail, and maintaining office supplies.</li><li>Assist with translation or communication needs for Spanish-speaking clients or staff.</li><li>Coordinate with internal departments to support day-to-day office operations as needed.</li><li>Troubleshoot and resolve basic inquiries or escalate issues to the appropriate contact.</li><li>Monitor and secure the front desk area, ensuring proper handling of confidential information.</li></ul> Bilingual Customer Service Representative <p>Robert Half is seeking a <strong>Bilingual Spanish Customer Service Representative</strong> to support our client in delivering outstanding service and creating a seamless experience for customers. The ideal candidate will possess strong communication skills in both English and Spanish, be solution-oriented, and excel in a dynamic, fast-paced environment.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Handle customer inquiries and resolve complaints in a professional manner through phone, email, or chat, ensuring timely and efficient service.</li><li>Communicate fluently in English and Spanish to address the needs of a diverse customer base effectively.</li><li>Provide information on products, services, policies, and procedures with clarity and accuracy.</li><li>Maintain and update customer records in company databases with detailed and accurate notes after each interaction.</li><li>Escalate complex issues to the appropriate departments or team members for resolution.</li><li>Identify opportunities to improve customer satisfaction and proactively recommend solutions.</li><li>Adhere to company policies, procedures, and quality standards to ensure service excellence.</li></ul> Bilingual Spanish Customer Service Representative <p>Robert Half is seeking a <strong>Bilingual Spanish Customer Service Representative</strong> to support our client in delivering outstanding service and creating a seamless experience for customers. The ideal candidate will possess strong communication skills in both English and Spanish, be solution-oriented, and excel in a dynamic, fast-paced environment.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Handle customer inquiries and resolve complaints in a professional manner through phone, email, or chat, ensuring timely and efficient service.</li><li>Communicate fluently in English and Spanish to address the needs of a diverse customer base effectively.</li><li>Provide information on products, services, policies, and procedures with clarity and accuracy.</li><li>Maintain and update customer records in company databases with detailed and accurate notes after each interaction.</li><li>Escalate complex issues to the appropriate departments or team members for resolution.</li><li>Identify opportunities to improve customer satisfaction and proactively recommend solutions.</li><li>Adhere to company policies, procedures, and quality standards to ensure service excellence.</li></ul> Accounting Clerk <p>We are seeking a detail-oriented and organized Accounting Clerk to join our purchasing department. The Accounting Clerk will play a key role in managing and maintaining financial records related to purchasing activities, ensuring accuracy in transactions, and supporting the efficiency of procurement operations. The ideal candidate has excellent organizational skills, a strong aptitude for numbers, and the ability to work collaboratively in a fast-paced environment.</p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Financial Transaction Management:</strong></li></ol><ul><li>Process and record purchase orders, invoices, and payments related to vendor transactions in compliance with organizational policies (Source: RH Job Description Guide).</li><li>Reconcile vendor statements and resolve any discrepancies promptly.</li></ul><ol><li><strong>Data Entry and Record Maintenance:</strong></li></ol><ul><li>Accurately enter data into accounting systems, ensuring proper coding and categorization for all purchasing-related expenditures (Source: Finance & Accounting SOP).</li><li>Maintain organized and up-to-date purchasing files, including invoices, purchase orders, and other financial documents.</li></ul><ol><li><strong>Reporting and Analysis:</strong></li></ol><ul><li>Assist in the preparation of routine purchasing and financial reports, including tracking expenses and identifying variances (Source: Financial Reporting Essentials).</li><li>Support the purchasing team in generating cost savings and efficiency reports for management review.</li></ul><ol><li><strong>Collaboration with Internal Departments:</strong></li></ol><ul><li>Work closely with the purchasing and finance teams to ensure accurate execution of procurement processes (Source: Field Service Center T& C).</li><li>Respond to inquiries from vendors and internal teams regarding purchase order status and payment timelines.</li></ul><ol><li><strong>Compliance and Auditing:</strong></li></ol><ul><li>Ensure that all purchasing and related financial activities are compliant with company policies and relevant regulations (Source: Compliance Overview Handbook).</li><li>Assist in preparing records for internal and external audits.</li></ul><ol><li><strong>General Administrative Support:</strong></li></ol><ul><li>Perform clerical tasks such as filing, scanning, and organizing documents related to purchasing activities.</li><li>Handle ad hoc administrative and accounting tasks as assigned.</li></ul><p><strong>Qualifications:</strong></p><ul><li><strong>Education:</strong> High school diploma or equivalent required; associate degree in accounting, finance, or a related field preferred.</li><li><strong>Experience:</strong> Minimum of 1-2 years of experience in a similar accounting or clerical role, ideally in a purchasing or procurement environment.</li><li><strong>Skills:</strong></li><li>Proficiency in Microsoft Excel and accounting software (e.g., QuickBooks, SAP, or similar systems).</li><li>Strong attention to detail and excellent organizational skills.</li><li>Effective communication and problem-solving abilities.</li><li>Familiarity with purchasing and accounting principles</li></ul><p>If you are interested in this role, please call victoria Marc-786.801.5830 or share your resume at victoria.marc@robelf.co</p> HR Specialist <p>Human Resources Specialist (Spanish-Speaking)</p><p><br></p><p>Sunrise, FL</p><p><br></p><p>Position Type: Full-Time, On-Site</p><p><br></p><p><u>Job Summary</u></p><p>We are seeking a dynamic and highly skilled Human Resources Specialist to join our client. This position is an integral part of our organization and will support a workforce of 100 employees. The ideal candidate will have 3-5 years of experience in human resources, be fluent in Spanish, and have proficiency in ADP Workforce Now software. As the sole HR professional in the facility, you will be responsible for overseeing the day-to-day HR operations, ensuring compliance with policies and regulations, and supporting the well-being of employees.</p><p><br></p><p><u>Key Responsibilities</u></p><p><br></p><p>Employee Relations & Support:</p><p>Serve as the primary point of contact for employee inquiries and concerns. Assist with resolving conflicts, addressing grievances, and fostering a positive work environment. Provide guidance to employees on company policies and procedures in both English and Spanish.</p><p><br></p><p>Recruitment & Onboarding:</p><p>Manage the full-cycle recruitment process, including job postings, candidate sourcing, conducting interviews, and hiring for various positions. Oversee the onboarding process, ensuring a smooth transition for new hires, including facilitating orientation and necessary training.</p><p><br></p><p>Payroll & Benefits Administration:</p><p>Process payroll using ADP Workforce Now software, ensuring accuracy and timely distribution. Administer employee benefits programs, including health, dental, and retirement plans, and answer questions regarding benefits enrollment and eligibility.</p><p><br></p><p>Compliance & Recordkeeping:</p><p>Ensure compliance with federal, state, and local employment laws and regulations. Maintain and update employee records, ensuring confidentiality and accuracy in line with company policies. Assist with audits and ensure proper documentation for HR-related activities.</p><p><br></p><p>Training & Development:</p><p>Coordinate employee training programs, ensuring all employees meet compliance requirements and receive necessary professional development. Assist with performance management, evaluations, and growth opportunities.</p><p><br></p><p><br></p><p><u>Experience</u></p><p>3-5 years of experience as an HR professional, with a solid understanding of HR principles, practices, and regulations. Experience managing HR processes in a standalone HR role is a plus.</p><p><br></p><p><u>Language Skills</u></p><p>Fluency in Spanish (written and spoken) is required to communicate effectively with all employees.</p><p><br></p><p><u>Software Skills</u></p><p>Proficiency with ADP Workforce Now software for payroll processing, reporting, and employee data management.</p><p><br></p><p><u>Education</u></p><p>Bachelor’s degree in Human Resources, Business Administration, or a related field preferred, but not required.</p><p><br></p><p><u>Knowledge & Skills</u></p><p>Strong knowledge of HR best practices, employment laws, and regulations. Excellent communication and interpersonal skills. Ability to work independently and manage multiple tasks in a fast-paced environment. Strong attention to detail and organizational skills.</p> Administrative Assistant <p>We are in search of an Administrative Assistant to join our team in the food retail industry. This role is based in Coral Gables, Florida, and involves supporting remote staff with a variety of clerical tasks that need to be carried out in the office. Thus this role is in-office only.</p><p><br></p><p><strong>Salary:</strong> $22-24 p/hr ($48-$50,000); stretch to $26.44p/hr ($55,000) if Bachelors Degree complete/any studies </p><ul><li>Hourly pay with Salaried Benefits </li></ul><p><strong>Schedule:</strong> In office, M-F; preferred <strong>9:30-6:30 ½ lunch hour </strong></p><ul><li>as retail food chain stores nationwide include West Coast etc.</li><li>flexible if 8:30-5:30 or 9:00-6:00 is needed</li></ul><p><strong>Benefits: </strong>70% Employee Medical<strong>; </strong>2 wks Vacation, Sick Days (2), Holidays (7) (New Year’s Day, Christmas Day, Thanksgiving Day & Friday after, 4th of July, Memorial Day & Labor Day)<strong>; </strong>401k/match; <strong>Free Parking</strong>; <em>other Perks</em>: Employee team building, philanthropy, well being, events & seminars.</p><p> </p><p><strong>Company Overview</strong>: Ownership of recognized Food Retail Chain-Brands only in Malls nationwide. This company offers stable long-term employment and the ability to cultivate careers; this position has potential growth opportunity over time. </p><p><br></p><p><strong>Administrative Assistant Responsibilities: </strong></p><p><br></p><p>• Handle insurance yearly renewals and compliance</p><p>• Ensure all locations have up-to-date documents</p><p>• Assist remote staff by printing approved invoices and distributing internally </p><p>• Coordinate emergency repairs for various locations</p><p>• Arrange misc. inventory to be shipped</p><p>• Coordinate the receipt and distribution of FedEx shipments</p><p>• Provide support with various clerical tasks, depending on daily needs that can change </p><p>• Create internal announcements for birthdays and events; experience with CANVA is a plus</p><p>• Assist with non-profit philanthropy coordination and documentation </p><p>• Cover the front desk for lunch hour or when additional coverage is needed</p><p>• Bilingual in English in Spanish is a plus and useful but not required </p> Payroll Clerk <p><strong>Payroll Clerk - Job Description</strong></p><p><strong>Key Responsibilities:</strong></p><ul><li>Assist with creating and managing spreadsheets for financial and statistical reporting.</li><li>Implement office procedures according to established policies.</li><li>Support the Payroll Manager in processing payroll and managing payroll systems (Munis & Kronos), including tax reporting, benefits administration, and system maintenance.</li><li>Review and update payroll records for new hires, rate changes, and employee status updates, including pay rates, tax information, deductions, and benefits.</li><li>Verify computed wages and correct any errors to ensure payroll accuracy, including changes to net wages, exemptions, and insurance coverage.</li><li>Assist in the calculation of pay in line with County and Clerk policies.</li><li>Perform additional tasks as required or assigned.</li></ul><p><br></p>