We are seeking a Customer Service Representative based in Medley, Florida, United States, who will be a part of our dynamic team in the industry. The role offers a long term contract employment opportunity where you will primarily be assisting customers over the phone, resolving their issues pertaining to orders and maintaining effective communication through various channels.
Responsibilities:
• Provide prompt and effective assistance to customers over the phone concerning their orders.
• Demonstrate empathy and understanding while dealing with customer queries and complaints.
• Learn and adapt quickly to the changing needs of the job and the customers.
• Ensure punctuality and consistency in work schedules.
• Efficiently handle multiple tasks such as answering calls and responding to emails simultaneously.
• Display proficiency in typing with a speed of 40+ wpm.
• Be flexible with work shifts, willing to work either 9-5:30pm or 10:30-7pm from Monday to Friday.
• Display the ability to work comfortably in a fast-paced environment.
• Leverage bilingual skills to cater to a diverse range of customers, if applicable.
Responsibilities:
• Provide prompt and effective assistance to customers over the phone concerning their orders.
• Demonstrate empathy and understanding while dealing with customer queries and complaints.
• Learn and adapt quickly to the changing needs of the job and the customers.
• Ensure punctuality and consistency in work schedules.
• Efficiently handle multiple tasks such as answering calls and responding to emails simultaneously.
• Display proficiency in typing with a speed of 40+ wpm.
• Be flexible with work shifts, willing to work either 9-5:30pm or 10:30-7pm from Monday to Friday.
• Display the ability to work comfortably in a fast-paced environment.
• Leverage bilingual skills to cater to a diverse range of customers, if applicable.
• Demonstrated experience in a Customer Service Representative role or similar
• Proficiency in relevant computer systems, including Microsoft Office Suite
• Experience in a call center or customer service environment is essential
• Exceptional communication skills, both written and verbal
• Ability to multi-task, prioritize, and manage time effectively
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent problem-solving skills and the ability to think quickly
• High school diploma or equivalent; higher degree in a relevant discipline will be appreciated
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed
• Must be able to remain calm and detail oriented in high-stress situations
• Excellent interpersonal skills with a genuine interest in assisting customers.
• Proficiency in relevant computer systems, including Microsoft Office Suite
• Experience in a call center or customer service environment is essential
• Exceptional communication skills, both written and verbal
• Ability to multi-task, prioritize, and manage time effectively
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent problem-solving skills and the ability to think quickly
• High school diploma or equivalent; higher degree in a relevant discipline will be appreciated
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed
• Must be able to remain calm and detail oriented in high-stress situations
• Excellent interpersonal skills with a genuine interest in assisting customers.