;

5 results for Client Service Associate in Mechanicsburg, PA

Relevance

Date Posted

Create a Job Alert

Email me about new Client Service Associate jobs in Mechanicsburg, PA

Are you sure you want to pass on this job?

Do you thrive on delivering exceptional experiences to customers? As a Customer Service Representative, you'll play a vital role in ensuring customer satisfaction, resolving inquiries, and supporting our mission of excellence. Robert Half is looking for enthusiastic, detail-oriented individuals who enjoy engaging with people and solving problems.

Responsibilities:

Interact with customers via phone, email, or live chat to address inquiries, concerns, and requests.
Provide accurate information about products and services, resolving issues efficiently while maintaining a professional demeanor.
Track and update customer profiles, orders, or service tickets through the company's CRM or other software tools.
Escalate unresolved queries to supervisors or the appropriate departments for timely resolution.
Collaborate with team members to improve customer care processes, providing feedback to help refine workflows.
Maintain a thorough understanding of company policies, services, and product offerings to better assist customers.
Consistently meet or exceed performance metrics, including response time, satisfaction ratings, and issue resolution rates.

Desired Skills and Qualifications

High school diploma or equivalent; a bachelor’s degree is a plus.
Prior experience in a customer service, call center, or related role is beneficial but not required.
Excellent verbal and written communication skills, with the ability to convey empathy and professionalism.
Comfortable working with CRM systems, email platforms, and related software.
Strong critical thinking skills to resolve customer concerns effectively.
Ability to adapt to changing procedures, policies, and customer needs.
Thrive in a collaborative environment while maintaining independence in your role.

All candidates will be required to complete training in the Allentown, PA office Monday- Friday for 8-12 weeks!

Are you ready to take the next step in your career? Apply today!

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

5 results for Client Service Associate in Mechanicsburg, PA

Customer Service Representative Do you thrive on delivering exceptional experiences to customers? As a Customer Service Representative, you'll play a vital role in ensuring customer satisfaction, resolving inquiries, and supporting our mission of excellence. Robert Half is looking for enthusiastic, detail-oriented individuals who enjoy engaging with people and solving problems. Responsibilities:<ul><li>Interact with customers via phone, email, or live chat to address inquiries, concerns, and requests.</li><li>Provide accurate information about products and services, resolving issues efficiently while maintaining a professional demeanor.</li><li>Track and update customer profiles, orders, or service tickets through the company's CRM or other software tools.</li><li>Escalate unresolved queries to supervisors or the appropriate departments for timely resolution.</li><li>Collaborate with team members to improve customer care processes, providing feedback to help refine workflows.</li><li>Maintain a thorough understanding of company policies, services, and product offerings to better assist customers.</li><li>Consistently meet or exceed performance metrics, including response time, satisfaction ratings, and issue resolution rates.</li></ul>

Customer Service Representative We are offering a long term contract employment opportunity for a Customer Service Representative based in New Holland, Pennsylvania. In this role, you will be expected to handle inbound calls, provide exceptional customer service, and perform data entry tasks in a call center environment. Responsibilities • Addressing and resolving customer inquiries and complaints• Handling inbound calls effectively• Maintaining and updating customer records accurately• Conducting data entry tasks and maintaining customer information• Escalating calls to next tier of support as needed• Using database software to track, record, and report customer interactions• Ensuring all email correspondence with customers are handled professionally• Regularly monitoring customer accounts and taking necessary actions

Help Desk Technician I We are currently seeking a Help Desk Technician I to join our team. This role offers a contract to permanent employment opportunity within the tech industry. As a Help Desk Technician I, you will be the initial point of contact for technical support, providing excellent customer service while diagnosing and resolving hardware and software issues. Responsibilities:• Serve as the first contact for users seeking technical assistance over calls, emails, or tickets. • Troubleshoot basic hardware and software problems, including issues related to operating systems, applications, and network connectivity.• Document user issues accurately and track these issues using the help desk ticketing system.• Collaborate with team members to enhance support processes and improve customer satisfaction.• Stay abreast of new technologies and industry best practices to provide effective support.• Handle the escalation of complex technical issues to Level Two Support or other relevant teams as necessary.• Assist in the configuration, installation, and setup of computer systems and peripherals.• Maintain and update the asset inventory regularly.• Provide user training and support on various software applications and tools, including Office 365, TCP/IP, Active Directory, and Azure.• Contribute to a knowledge base of frequently asked questions and solutions.

Collections Specialist We are seeking a Collections Specialist to join our team. As a Collections Specialist, you will focus on managing customer accounts, processing payments, and implementing strategies for account improvement. Responsibilities: • Oversee the review of Accounts Receivable (AR) and aging reports to enhance financial status• Manage customer calls effectively, addressing their needs and inquiries• Enhance customer profiles through account analysis and updates• Promote the use of auto pay among customers, if not already enrolled• Handle customer payments, with a focus on credit card transactions• Provide necessary documents as per customer requests• Use Microsoft Excel for filtering and sorting data, managing aging reports, and other data manipulation tasks• Possess a solid understanding of collection processes, particularly in a legal context• Oversee collections across various financial spectrums• Utilize NetSuite for various tasks and be prepared to adapt to new implementations.

Front Desk Coordinator We are hiring for an Adminsitiative Assistant in the Lancaster PA County area! Responsibilities: • Professionally welcome and direct clients and visitors upon arrival.• Efficiently manage incoming calls, including directing to the appropriate parties and taking messages as required.• Coordinate scheduling for client appointments and maintain calendars for staff members.• Ensure proper organization and filing of crucial documents such as tax returns, client records, and invoices.• Generate, print, and distribute correspondence such as emails, memos, and mailings.• Assist with administrative tasks, including data entry and updating client information in the database.• Utilize Microsoft Word for various tasks and maintain organized files.

TalentMatch®

5 results for Client Service Associate in Mechanicsburg, PA

TalentMatch^®