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2 results for Help Desk Analyst in Madison, WI
- Middleton, WI
- onsite
- Contract / Temporary to Hire
- 25 - 28 USD / Hourly
- We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a contract-to-permanent basis in Middleton, Wisconsin. In this role, you will provide technical assistance to end-users, ensuring smooth operation of hardware, software, and specialized applications. This opportunity is ideal for individuals passionate about problem-solving and delivering outstanding support within an insurance industry environment.<br><br>Responsibilities:<br>• Diagnose and resolve hardware and software issues, including troubleshooting laptops, virtual machines, and Citrix environments.<br>• Utilize enterprise-level ticketing systems like Freshservice to manage and route support tickets effectively.<br>• Image and configure laptops and other devices as required, ensuring seamless deployment.<br>• Provide limited support for Android devices and proprietary applications, escalating complex issues to specialized teams.<br>• Collaborate with internal teams to address technical concerns and ensure smooth system operations.<br>• Perform basic network troubleshooting to identify and resolve connectivity issues.<br>• Handle Active Directory tasks, such as user account management and permissions.<br>• Assist with physical tasks, including lifting and moving equipment up to 50 lbs and performing installations under desks.<br>• Deliver superior customer service by maintaining a detail-oriented and helpful approach to end-user support.<br>• Maintain accurate documentation of issues, resolutions, and processes to enhance operational efficiency.
- 2026-03-05T00:00:00Z
- Middleton, WI
- onsite
- Temporary
- 22 - 24 USD / Hourly
- <p>We are seeking a <strong>Technical Support Specialist with strong Microsoft 365 expertise</strong> to assist with a short-term client project focused on helping new users get the most out of <strong>Microsoft 365 and Copilot</strong>.</p><p>This role is ideal for someone who is highly comfortable using Microsoft 365 tools and enjoys helping others learn how to use technology more effectively. You will work directly with a small group of external users, providing <strong>hands-on guidance and “white glove” support</strong> as they deepen their knowledge of tools they are already using.</p><p>What You’ll Do</p><ul><li>Provide <strong>technical guidance and support</strong> to approximately 12 users currently using Microsoft 365 tools</li><li>Lead <strong>live virtual sessions</strong> demonstrating best practices and advanced usage</li><li>Help users better leverage tools such as:</li><li>Microsoft Copilot</li><li>OneDrive</li><li>SharePoint</li><li>Other Microsoft 365 applications</li><li>Walk users through <strong>Copilot capabilities</strong>, including agent creation and connecting agents to SharePoint-based data</li><li>Develop and outline a <strong>simple training curriculum or learning plan</strong></li><li>Schedule follow-up sessions and provide ongoing support as needed</li><li>Deliver sessions via <strong>Microsoft Teams</strong>, including screen sharing and live demonstrations</li><li>Assist with any light prep work to ensure sessions are organized and effective</li></ul><p>Required Skills & Experience</p><ul><li><strong>8+ months of hands-on experience using Microsoft 365 and Copilot</strong></li><li>Strong working knowledge of:</li><li>Microsoft Copilot</li><li>OneDrive</li><li>SharePoint</li><li>Microsoft 365 collaboration tools</li><li>Experience explaining or demonstrating technology to others</li><li>Excellent communication and presentation skills</li><li>Comfortable leading video-based sessions and engaging with users live</li><li>Ability to create simple, practical learning guidance for end users</li></ul><p><br></p>
- 2026-03-05T00:00:00Z