We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a contract-to-permanent basis in Middleton, Wisconsin. In this role, you will provide technical assistance to end-users, ensuring smooth operation of hardware, software, and specialized applications. This opportunity is ideal for individuals passionate about problem-solving and delivering outstanding support within an insurance industry environment.<br><br>Responsibilities:<br>• Diagnose and resolve hardware and software issues, including troubleshooting laptops, virtual machines, and Citrix environments.<br>• Utilize enterprise-level ticketing systems like Freshservice to manage and route support tickets effectively.<br>• Image and configure laptops and other devices as required, ensuring seamless deployment.<br>• Provide limited support for Android devices and proprietary applications, escalating complex issues to specialized teams.<br>• Collaborate with internal teams to address technical concerns and ensure smooth system operations.<br>• Perform basic network troubleshooting to identify and resolve connectivity issues.<br>• Handle Active Directory tasks, such as user account management and permissions.<br>• Assist with physical tasks, including lifting and moving equipment up to 50 lbs and performing installations under desks.<br>• Deliver superior customer service by maintaining a detail-oriented and helpful approach to end-user support.<br>• Maintain accurate documentation of issues, resolutions, and processes to enhance operational efficiency.
<p>Robert Half is seeking a Senior Software Developer to help design, build, and support business-critical applications for our client in the Madison area. This role focuses on developing reliable, scalable software systems used directly in production environments.</p><p><br></p><p>You’ll work closely with a small, experienced engineering team supporting applications where uptime matters and problems need real solutions. We’re looking for someone who can think creatively during design, stay focused during execution, and take ownership when systems need attention.</p><p><br></p><p><strong>This is a remote position for Wisconsin based candidates only.</strong></p><p><br></p><p><strong>What You’ll Do:</strong></p><ul><li>Design, develop, and maintain core business applications supporting manufacturing operations</li><li>Build backend and full-stack solutions using modern .NET technologies</li><li>Develop and support applications hosted in Azure, including Azure SQL–backed systems</li><li>Troubleshoot production issues and participate in root-cause analysis to improve system stability</li><li>Collaborate with engineering and business partners to deliver practical, reliable solutions</li><li>Participate in occasional production cutovers or off-hours support (infrequent, typically a few times per year)</li><li>Contribute to application architecture and continuous improvement efforts</li><li>Explore opportunities to incorporate AI capabilities into applications as the organization defines its roadmap</li></ul><p><br></p>