We are offering an exciting opportunity for an Accounting Clerk in Lowell, Massachusetts. As an integral part of our team, you will be responsible for managing customer service inquiries, coordinating with various departments to solve problems, and maintaining our backlog to reflect customer requirements. Your role will also involve order management, including new orders, return orders, and sample orders.
Responsibilities:
• Efficiently process customer service inquiries with accuracy and completeness
• Collaborate with the product line manager to process requests for quotations
• Execute order management tasks, such as handling new orders, return orders, sample orders, credits, and debits
• Regularly update and maintain backlog to meet customer requirements
• Manage all expedite requests and handle customer complaints, escalating when necessary
• Actively coordinate with different departments to resolve issues and problems
• Exercise good judgment within defined practices and procedures to determine appropriate action
• Foster relationships and build trust within the company and with our customers.
Responsibilities:
• Efficiently process customer service inquiries with accuracy and completeness
• Collaborate with the product line manager to process requests for quotations
• Execute order management tasks, such as handling new orders, return orders, sample orders, credits, and debits
• Regularly update and maintain backlog to meet customer requirements
• Manage all expedite requests and handle customer complaints, escalating when necessary
• Actively coordinate with different departments to resolve issues and problems
• Exercise good judgment within defined practices and procedures to determine appropriate action
• Foster relationships and build trust within the company and with our customers.
Proven customer support experience
Strong phone skills and active listening
Customer orientation, ability to adapt to different types of personalities
Excellent oral and written communication
Ability to multi-task, prioritize, problem solve and mange time effectively
Team Player
Proficiency with MS Office Suite
College degree
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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