Patient Registration Supervisor
Location: Long Beach, California
Type: Full-Time, On-Site
Position Overview
We are seeking an experienced and motivated Patient Registration Supervisor to oversee and lead a robust team of 14 direct reports in the patient registration department at a hospital in Long Beach, California. The role requires an individual with a strong background in healthcare operations, excellent leadership skills, and a focus on efficiency and patient satisfaction. This position is essential for ensuring the delivery of exceptional front-line patient services while maintaining compliance with hospital policies and regulatory standards.
Responsibilities
- Supervision & Leadership: Provide daily leadership and supervision to a team of 14 patient registration staff, including monitoring individual performance, fostering professional growth, and ensuring high-quality service delivery.
- Workflow Management: Coordinate and oversee all aspects of the patient registration process, from pre-registration and admission to insurance verification and payment collection.
- Training & Development: Develop and implement training programs for staff to ensure they stay current on policies, systems, and procedures.
- Compliance: Ensure all registration activities comply with organizational policies, HIPAA regulations, and other applicable laws and guidelines.
- Patient-Centered Service: Promote a welcoming environment by ensuring compassionate, empathetic, and timely service to all patients and families.
- Problem-Solving: Resolve escalated patient concerns, disputes, or operational challenges promptly and effectively.
- Reporting & Metrics: Monitor and analyze KPIs (e.g., registration accuracy, wait times, and staff productivity) and provide regular performance reports to hospital leadership.
- Continuous Improvement: Identify and implement process improvement initiatives to enhance efficiency and patient satisfaction within the registration department.
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