Robert Half Lexington is hiring for a contract-to-permanent employment opportunity for a Sr. Customer Service Representative in the hospitality industry, located in Lexington, Kentucky, 40513. As a Sr. Customer Service Representative, you will primarily be tasked with researching and securing hotel accommodations for extended stays, while maintaining strong relationships with hotel contacts and ensuring effective communication. There is also a negotiation aspect to this Sr. Customer Service Representative role, where the employee will provide high level customer service while handling rate negotiations. Prior customer service/call center experience is a must, prior sales experience in a call center environment is also preferred. This opening is for a 10am-7pm Thursday to Monday schedule, to ensure clients in various time zones have skilled CSRs available. Apply today to be considered!
Responsibilities:
• Research and secure hotel options for extended stays, ensuring they align with client guidelines and needs.
• Negotiate with hotels to secure the best possible rates, overcoming any obstacles that may arise.
• Maintain strong relationships with hotel contacts, effectively communicating with them to ensure consistency with policies.
• Handle reservation requests, striving to fulfill customer needs and ensure satisfaction.
• Identify and resolve any issues that may arise with clients and hotels on a daily basis.
• Meet or exceed all client deadlines, demonstrating a results-driven approach.
• Consult with clients to help them choose the hotel option that best fits their needs.
• Collaborate with Account Management teams to ensure network consolidation for clients.
• Attend all scheduled trainings, meetings, or other events as assigned.
• Utilize your knowledge of the hotel industry and regional markets to identify trends and opportunities for client savings.
• Proficient in contract negotiation, with the ability to negotiate contracts, pricing, and terms effectively.
• Exceptional client relations skills, with a focus on maintaining high customer satisfaction and loyalty.
• Strong interpersonal and communication skills, with the ability to handle customer complaints and disputes tactfully.
• Demonstrated ability in managing multiple priorities and tasks in a fast-paced environment.
• Ability to work effectively both independently and as part of a team.
• Strong problem-solving skills, with an emphasis on quick and effective decision-making.
• Excellent organizational and multitasking abilities.
• A high level of professionalism and a customer-oriented approach.
• Flexibility to work in shifts, during weekends, or on public holidays if required.