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7 results for Customer Service Representative in Lexington, KY

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We are looking for a customer-oriented service representative to act as a liaison, provide product/services information, and resolve any emerging problems that our customers might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Responsibilities:

Manage large amounts of incoming calls.
Generate sales leads.
Identify and assess customers' needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid, and complete information by using the right methods/tools.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts, and file documents.
Follow communication procedures, guidelines, and policies.
Take the extra mile to engage customers.

Proven customer support experience or experience as a Client Service Representative.
Track record of over-achieving quota.
Strong phone contact handling skills and active listening.
Familiarity with CRM systems and practices.
Customer orientation and ability to adapt/respond to different types of characters..
Excellent communication and presentation skills.
Ability to multi-task, prioritize, and manage time effectively.
High school diploma; college degree preferred.

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

7 results for Customer Service Representative in Lexington, KY

Customer Service Representative We are looking for a customer-oriented service representative to act as a liaison, provide product/services information, and resolve any emerging problems that our customers might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.Responsibilities:<ul><li>Manage large amounts of incoming calls.</li><li>Generate sales leads.</li><li>Identify and assess customers' needs to achieve satisfaction.</li><li>Build sustainable relationships and trust with customer accounts through open and interactive communication.</li><li>Provide accurate, valid, and complete information by using the right methods/tools.</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.</li><li>Keep records of customer interactions, process customer accounts, and file documents.</li><li>Follow communication procedures, guidelines, and policies.</li><li>Take the extra mile to engage customers.</li></ul>

Customer Service Representative We are looking for a customer-oriented service representative to act as a liaison, provide product/services information, and resolve any emerging problems that our customers might face with accuracy and efficiency for a second shift opportunity. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.Responsibilities:<ul><li>Manage large amounts of incoming calls.</li><li>Generate sales leads.</li><li>Identify and assess customers' needs to achieve satisfaction.</li><li>Build sustainable relationships and trust with customer accounts through open and interactive communication.</li><li>Provide accurate, valid, and complete information by using the right methods/tools.</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.</li><li>Keep records of customer interactions, process customer accounts, and file documents.</li><li>Follow communication procedures, guidelines, and policies.</li><li>Take the extra mile to engage customers</li></ul>

Customer Service Manager Robert Half is seeking a highly motivated and experienced Customer Service Manager to lead and oversee our customer service team. The ideal candidate will have strong leadership skills, a deep understanding of customer service best practices, and the ability to enhance the customer experience through team development and process improvements. This role will be responsible for managing customer service operations, improving team performance, and ensuring customer satisfaction is maintained at the highest level. Key Responsibilities:<ul><li>Lead and Manage the Customer Service Team: Supervise, train, and develop customer service representatives, ensuring effective performance and growth.</li><li>Enhance Customer Experience: Ensure customers receive prompt, efficient, and professional service by maintaining high-quality standards and resolving issues in a timely manner.</li><li>Monitor Team Performance: Track and analyze customer service metrics (e.g., response time, resolution time, customer satisfaction scores) and implement strategies for continuous improvement.</li><li>Handle Escalated Issues: Serve as a point of contact for handling complex or escalated customer complaints or issues, ensuring resolution with a focus on customer retention.</li><li>Implement Best Practices: Identify opportunities to streamline processes, improve customer service workflows, and introduce new tools or technologies to improve team efficiency.</li><li>Develop and Maintain Training Programs: Create and implement training programs for customer service representatives to enhance their skills and knowledge of company products, policies, and customer service techniques.</li><li>Foster a Positive Team Environment: Encourage a collaborative and positive work environment, promoting team morale and high performance.</li><li>Report to Senior Management: Regularly report on team performance, customer satisfaction trends, and operational challenges to senior management, and propose solutions.</li><li>Stay Up to Date: Keep abreast of customer service trends, emerging technologies, and best practices to drive continuous improvement and innovation within the team.</li></ul>

Front Desk Coordinator Robert Half is offering a short-term contract employment opportunity in Lexington-Fayette, Kentucky for a Front Desk Coordinator. As a Front Desk Coordinator, you'll be the first point of contact for our clients and be responsible for a variety of administrative and customer service tasks. Responsibilities:• Coordinating front desk activities, including answering and redirecting calls from a multi-line phone system.• Providing concierge services to our clients and visitors to ensure a high level of service.• Handling administrative tasks, such as organizing files and managing correspondence.• Ensuring accurate and efficient data entry in various systems, including Microsoft Excel, Microsoft Outlook, and Microsoft Word.• Utilizing your interpersonal skills to provide excellent customer service and resolve client inquiries in a timely manner.• Monitoring customer accounts and taking appropriate action when necessary.

Sales Support We are offering a permanent employment opportunity for a Sales Support role, located in Jeffersonville, Indiana. In this role, you will serve as a key player in providing exceptional customer service to both internal and external stakeholders, handle order processing, shipment expediting, and invoice management. This job function is situated within a fast-paced and dynamic environment where prioritization and effective communication skills are paramount. Responsibilities: • Efficiently and accurately process customer orders • Monitor and manage OES Bulk Business operations • Verify and approve daily buyback shipments through the relevant supplier web portal • Provide backup support for the customer service hotlines • Uphold high standards of customer service for our customer base, distributors, and sales team • Assist with updating the Retailer Risk Factor • Ensure effective communication with both internal and external customers to maintain high levels of customer satisfaction • Handle invoice management and billing functions • Utilize CRM, ERP Solutions, and Configure Price Quote (CPQ) tools to optimize work processes • Conduct audits as necessary to ensure compliance and accuracy.

Controller We are offering an exciting opportunity for a Corporate Controller in the heart of LOUISVILLE, Kentucky. The Corporate Controller is a senior-level finance executive responsible for overseeing all accounting and financial reporting activities within the organization. This individual plays a critical leadership role in ensuring the company's financial integrity, compliance with regulations, and strategic financial planning. Working closely with the Chief Financial Officer (CFO) and other executive leaders, the Controller also implements and maintains effective internal controls, streamlines processes, and provides financial insights to drive organizational growth and efficiency. Please reach out to Hollie Nelson (502) 318-8853 for additional details. Responsibilities• Oversee the preparation and presentation of financial statements, ensuring they are accurate, timely, and in accordance with GAAP or IFRS.• Ensure compliance with all external reporting requirements, including tax filings and regulatory disclosures.• Support tax strategy planning and oversee corporate treasury functions, including cash flow management and banking relationships.• Implement and maintain effective internal controls and financial systems/software.• Provide valuable financial analysis, forecasts, and recommendations to executive leadership and the board of directors.• Coordinate and manage both external and internal audits, ensuring timely resolution of any findings or recommendations.• Maintain strong relationships with external auditors and other financial partners.• Guide strategic financial initiatives, including mergers, acquisitions, divestitures.• Oversee all accounting and financial reporting activities within the organization.• Provide special reporting and ratios for private equity and banking.• Lead teams through business improvement processes and initiatives.• Oversee asset-based lending and banking reporting.

Front Desk Coordinator We are offering a contract to permanent employment opportunity for a Front Desk Coordinator in Jeffersonville, Indiana. As a Front Desk Coordinator, you will be the first point of contact for the company, ensuring that the office runs smoothly and efficiently. Your duties will encompass a variety of tasks from reception duties to maintaining the cleanliness and readiness of the conference rooms. Business hours are Monday - Friday, 8am-5pm for the Front Desk Coordinator. Responsibilities:• Attend to guests and visitors, directing them as necessary• Oversee the organization and scheduling of conference rooms• Ensure that the break and conference rooms are well-stocked and tidy• Carry out clerical tasks and manage mail distribution• Utilize Microsoft Outlook for communication and scheduling purposes• Maintain a presentable and welcoming front desk area

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7 results for Customer Service Representative in Lexington, KY

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