Position Overview:
The Remote Call Center Agent will be responsible for handling inbound and outbound calls, addressing customer inquiries, troubleshooting issues, and providing timely solutions. This is a customer-facing role where your goal will be to provide a positive experience for every customer while meeting performance targets.
Key Responsibilities:
- Handle a high volume of inbound and outbound calls in a courteous and professional manner.
- Address customer inquiries, concerns, and complaints, ensuring all issues are resolved to the customer’s satisfaction.
- Provide accurate information about products, services, and company policies.
- Document customer interactions, including details of inquiries, complaints, and resolutions in our system.
- Meet or exceed key performance metrics such as call resolution time, customer satisfaction, and call handling time.
- Escalate complex issues to the appropriate department or supervisor as necessary.
- Stay up-to-date on product and service updates, company policies, and call center procedures.
- Participate in team meetings, training, and ongoing development opportunities.
TalentMatch®
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit
roberthalf.gobenefits.net for more information.
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