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    Position Overview:

    The Remote Call Center Agent will be responsible for handling inbound and outbound calls, addressing customer inquiries, troubleshooting issues, and providing timely solutions. This is a customer-facing role where your goal will be to provide a positive experience for every customer while meeting performance targets.

    Key Responsibilities:

    • Handle a high volume of inbound and outbound calls in a courteous and professional manner.
    • Address customer inquiries, concerns, and complaints, ensuring all issues are resolved to the customer’s satisfaction.
    • Provide accurate information about products, services, and company policies.
    • Document customer interactions, including details of inquiries, complaints, and resolutions in our system.
    • Meet or exceed key performance metrics such as call resolution time, customer satisfaction, and call handling time.
    • Escalate complex issues to the appropriate department or supervisor as necessary.
    • Stay up-to-date on product and service updates, company policies, and call center procedures.
    • Participate in team meetings, training, and ongoing development opportunities.


    Qualifications:

    • High school diploma or equivalent (college degree preferred).
    • Previous experience in a call center or customer service role is a plus.
    • Strong verbal and written communication skills.
    • Ability to handle customer concerns with patience, empathy, and professionalism.
    • Excellent problem-solving skills and the ability to multitask effectively.
    • Familiarity with customer support software (e.g., CRM tools, ticketing systems) is a plus.
    • Must have a quiet, dedicated workspace with reliable internet and a headset for clear communication.
    • Self-motivated with the ability to work independently in a remote setting.
    • Availability to work flexible hours, including evenings or weekends, as needed.


    TalentMatch®

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.
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    Remote Call Center Job in Las Colinas | Robert Half