We are actively seeking a part-time Customer Service Representative to join our team. As a Customer Service Representative, you will play a crucial role in managing all our customer orders coming in daily. Reporting to the Division CCO, you will be responsible for the orders going into the system. The CSR is also the gatekeeper for all payments for customer orders, they are responsible with ensuring all payment is in full and paperwork coincides prior to shipments leaving the building. This position offers part-time contract employment that could transition to permanent employment for the right candidate.
Key Responsibilities
- Efficiently enter and process customer orders for pumps.
- Answer inbound calls during customer service hours (Monday through Thursday, 11:00 AM – 4:30 PM).
- Ensure payments are collected in full prior to shipments being released.
- Monitor and update backorder statuses, relaying customer needs to the production team and collaborating with the Sales Team. Maintain and track off-site inventory through detailed documentation.
Qualifications & Requirements:
- High school diploma.
- Minimum of 1 year of experience in a business-to-business office environment.
- Proficiency in Microsoft Office products (Excel, Word, Outlook); familiarity with CRM systems is highly desirable.
- Knowledge of Shopify and construction equipment is a plus. Strong verbal and written communication skills.
- Highly self-motivated with excellent organizational abilities.
- Ability to work independently and handle multiple responsibilities effectively.
- Preferred Background Experience with order entry, CRM database management, invoicing, and document organization.
- Familiarity with supply chain processes or construction equipment.
Work Environment:
This role is based onsite, where the candidate will manage the order desk, handle inbound calls, and oversee daily customer service operations in a collaborative office setting.
Position Details Employment Type:
Part-time with approved overtime. Hours: Monday through Thursday, 11:00 AM – 4:30 PM.