Join a nonprofit organization in San Diego, CA as a Call Center Agent, where you’ll play a vital role in assisting clients and supporting meaningful programs. This hybrid position requires on-site work for the first 3-4 months for training and development, followed by a flexible hybrid schedule!
As a Call Center Agent, you’ll be the voice of the organization, communicating directly with clients and community members to address their needs, answer inquiries, and provide guidance. This is your chance to develop your career while contributing to the mission-driven work of a nonprofit dedicated to positive change.
Responsibilities:
- Respond to inbound calls and emails in a professional, empathetic, and timely manner.
- Provide accurate information about the organization’s programs, initiatives, and services.
- Assist callers in resolving issues or accessing resources, collaborating with internal teams as needed.
- Document and maintain accurate client interactions and records using CRM systems.
- Proactively identify opportunities to enhance caller experiences and recommend improvements.
- Stay informed of organizational policies to deliver consistent, high-quality service.
- High school diploma or equivalent; college degree preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities, with the ability to handle challenging calls effectively.
- Proficient in using CRM systems and basic office software (e.g., Microsoft Office Suite).
- Prior experience in a call center or customer-focused role is a plus!
- A commitment to upholding values aligned with a nonprofit organization’s mission.