We are looking for a dedicated Help Desk Analyst to provide efficient technical support for a paper and packaging industry client located in Kalamazoo, Michigan. This is a long-term contract position that requires onsite presence to ensure seamless operations and assist in resolving IT-related challenges. The ideal candidate will play a key role in maintaining hardware and software systems while delivering exceptional service to users.<br><br>Responsibilities:<br>• Diagnose and address basic IT issues to minimize downtime and ensure smooth operations.<br>• Prepare and configure PCs and laptops through imaging and setup processes.<br>• Set up and maintain workstations, ensuring proper functionality and accessibility.<br>• Install and connect printers and other hardware devices to the network.<br>• Perform routine troubleshooting for hardware, software, and connectivity issues.<br>• Conduct hardware upgrades and installations to meet evolving user needs.<br>• Provide technical support for software installations and resolve application-related problems.<br>• Assist in maintaining a data center environment, ensuring optimal system performance.<br>• Deliver desktop support by addressing user concerns and resolving technical issues.<br>• Collaborate with team members to enhance IT service delivery and improve system reliability.
We are looking for a Help Desk/Desktop Support Analyst to join our team in Portage, Michigan. In this role, you will provide essential IT support to ensure smooth operations, troubleshoot technical issues, and assist users with their technology needs. This position requires a proactive individual capable of handling diverse tasks and maintaining high standards of service.<br><br>Responsibilities:<br>• Operate the IT Help Desk, addressing and resolving support tickets efficiently to minimize downtime.<br>• Configure and set up new hardware and software for users, ensuring proper functionality.<br>• Provide basic training and guidance to users to enhance their understanding of IT systems.<br>• Collaborate on project-based tasks as directed by the IT Director to support organizational goals.<br>• Monitor and manage the antivirus server and patch management systems to ensure all devices are secure and up to date.<br>• Utilize remote control software to deliver support to personnel across various locations.<br>• Maintain thorough and accurate documentation for IT processes and department operations.<br>• Stay informed on industry trends by attending webinars, conferences, and educational sessions.<br>• Perform other IT-related duties as assigned to support the department's needs.
