We are offering an opportunity for a Desktop Support Technician based in Jacksonville, Florida. In this role, you will be involved in the IT industry, primarily focusing on hardware, printer, and technical support. This job provides a long-term contract employment opportunity, where you will be handling various tasks related to windows operating systems and phone systems.
Responsibilities:
• Provide technical assistance for hardware, including printers
• Manage and resolve issues related to windows operating systems
• Offer comprehensive desktop support to ensure smooth operations
• Conduct general IT support tasks to assist the team
• Operate multiple phone systems, including Avaya, ensuring seamless communication
• Monitor and manage phone operations to maintain efficiency
• Possession of a minimum of 1 year experience in a Desktop Support Technician role or similar.
• Proficiency in using Avaya software to support communication and collaboration solutions.
• Demonstrated experience with Multi-line Phone Systems, ensuring smooth and efficient telecommunications.
• Ability to handle Phone Operations, including troubleshooting, maintenance, and user assistance.
• Familiarity with various Phone Systems, and the ability to quickly adapt to new ones as required.
• Experience in handling Phone Voice services, ensuring optimal sound quality and performance.
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