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7 results for Customer Service Representative in Irwin, PA

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We are currently searching for a Contact Center Representative for our clients' Contact Center. This will be a fully onsite role based in North Shore, Pittsburgh for a contract-to-hire opportunity. The starting salary for this position ranges from $17.00 to $22.00. This position offers free parking and near bus line. This position is responsible for handling a high volume of inbound and or outbound calls. Identify our customer’s needs, provide product/service information, and to resolve any questions and or concerns they may have. The candidate should be familiar with various banking concepts, products, services, and have the ability to perform various customer service tasks. The candidate should have an outgoing, upbeat, and friendly demeanor. A positive work ethic and must work well in a team environment.

Must be flexible to work the following hours. shifts will change and must be able to work late nights and weekends!

Schedule/Hours

• Monday thru Friday 7:45AM-9PM

• Saturdays and Sundays 7:45AM -5PM

• FT – 5 days a week, 40 hours a week with varying shifts (7:45AM-5, 9AM-6, 10AM-7, 12PM-9) + rotating weekend shifts.

• 90 Day Training Period in which your schedule will be Monday – Friday 7:45AM-5PM (Full Time only)

Primary Responsibilities:

Respond to a high volume of incoming telephone calls related to a variety of customer service requests and general banking inquiries. Quickly identify the customer’s needs, determine the best solution or provide an alternative recommendation, and communicate the proper resolution to the customer. The ideal candidate understands and strives to meet or exceed the Contact Center’s Key Performance Metrics on a daily, weekly and monthly basis. Promotes bank products and services by properly identifying the customer’s needs and providing appropriate offerings.

Performs various tasks to include refund requests, dispute handling, payoff quotes, address complaints, update account changes, process stop payments, submit credit card limit increase inquiries.

Provide basic trouble shooting support for online banking products and services such as password resets, mobile banking, and bill payments.

Support branch operations and act as a liaison between the branch and customer through engagement and ownership of the service request. Act as the “voice of the customer” by submitting feedback.

Builds sustainable relationships by displaying a friendly demeanor, superior customer service, empathy and the desire to help, while providing exceptional customer service. Performs other related duties and projects as assigned by management. Ability to work some holidays and weekends.

Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:

High School Diploma or GED

College a plus

Special Skills Required to Perform the Primary Responsibilities of this Position:

Excellent communication skills, both written and verbal

Excellent customer service skills Detail-oriented

Ability to work and multi-task in a fast-paced environment Ability to use general office equipment

Ability to use a personal computer and job-related software MS Word (intermediate level a plus)

MS Excel (intermediate level a plus)

MS Outlook (experience a plus)

Additional skills:

CRM experience a plus

Workday experience a plus

Relationship management software experience a plus

Customer facing experience a plus

Softphone/Mitel experience a plus

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

7 results for Customer Service Representative in Irwin, PA

Customer Service Representative We are currently searching for a Contact Center Representative for our clients' Contact Center. This will be a fully onsite role based in North Shore, Pittsburgh for a contract-to-hire opportunity. The starting salary for this position ranges from $17.00 to $22.00. This position offers free parking and near bus line. This position is responsible for handling a high volume of inbound and or outbound calls. Identify our customer’s needs, provide product/service information, and to resolve any questions and or concerns they may have. The candidate should be familiar with various banking concepts, products, services, and have the ability to perform various customer service tasks. The candidate should have an outgoing, upbeat, and friendly demeanor. A positive work ethic and must work well in a team environment. Must be flexible to work the following hours. shifts will change and must be able to work late nights and weekends!Schedule/Hours• Monday thru Friday 7:45AM-9PM• Saturdays and Sundays 7:45AM -5PM• FT – 5 days a week, 40 hours a week with varying shifts (7:45AM-5, 9AM-6, 10AM-7, 12PM-9) + rotating weekend shifts.• 90 Day Training Period in which your schedule will be Monday – Friday 7:45AM-5PM (Full Time only) Primary Responsibilities:Respond to a high volume of incoming telephone calls related to a variety of customer service requests and general banking inquiries. Quickly identify the customer’s needs, determine the best solution or provide an alternative recommendation, and communicate the proper resolution to the customer. The ideal candidate understands and strives to meet or exceed the Contact Center’s Key Performance Metrics on a daily, weekly and monthly basis. Promotes bank products and services by properly identifying the customer’s needs and providing appropriate offerings.Performs various tasks to include refund requests, dispute handling, payoff quotes, address complaints, update account changes, process stop payments, submit credit card limit increase inquiries.Provide basic trouble shooting support for online banking products and services such as password resets, mobile banking, and bill payments.Support branch operations and act as a liaison between the branch and customer through engagement and ownership of the service request. Act as the “voice of the customer” by submitting feedback.Builds sustainable relationships by displaying a friendly demeanor, superior customer service, empathy and the desire to help, while providing exceptional customer service. Performs other related duties and projects as assigned by management. Ability to work some holidays and weekends.

Purchasing Agent We are in search of a Purchasing Agent to be a part of our manufacturing team located in Leetsdale, Pennsylvania. In this vital role, you will focus on procuring Maintenance, Repair, and Operations, Goods and Services. You will have the opportunity to utilize your analytical skills and procurement knowledge to contribute to our operations. This position offers a contract to permanent employment opportunity. Responsibilities: • Establish and nurture positive relationships with vendors, addressing regular inquiries. • Aid in the identification and assessment of potential suppliers. • Cooperate with suppliers to negotiate contracts, terms, and conditions. • Generate purchase orders and ensure their accurate processing. • Monitor order statuses to guarantee timely deliveries. • Assist in the regulation of inventory control activities. • Work jointly with teams to comprehend usage patterns and aid in forecasting efforts. • Support the examination of market conditions and pricing trends. • Contribute to initiatives aimed at reducing costs without quality compromise. • Help in meeting cost reduction targets set by the senior procurement team. • Ensure that all procurement activities adhere to company policies and regulations. • Aid in the preparation of reports on supplier performance, purchasing trends, and savings. • Collaborate closely with the senior procurement team and other departments such as maintenance and operations.

Receptionist We are offering a long-term contract employment opportunity for a Receptionist in the Transport industry based in MOON TWP, Pennsylvania. As a Receptionist, your primary role will be to ensure efficient communication within the office, manage schedules, and provide customer service. Responsibilities: • Manage the multi-line phone system and ensure all calls are answered promptly and directed to the appropriate department • Provide high-level customer service, addressing inquiries and resolving issues promptly • Carry out data entry tasks, ensuring all customer records are accurate and up-to-date • Handle email correspondence, distribute incoming emails to the relevant departments and ensure all outgoing emails are sent in a timely manner • Maintain the orderliness of the break room, ensuring it is always clean and well-stocked • Take charge of ordering office supplies as needed, ensuring there is never a shortage • Oversee the HR inbox, ensuring all incoming emails are attended to promptly • Assist in organizing special events, ensuring they run smoothly and efficiently • Utilize Microsoft Excel, Microsoft Outlook, and Microsoft Word to organize files and schedule appointments.

Front Desk Coordinator Our client located in the RIDC Park area (Fox Chapel) is in need of a Front Desk Coordinator for a contract to hire position. Pay ranges from $17-$18 hourly. Hours would be 8:30am - 4:30pm and fully onsite. A background check and clearances are required. As a Front Desk Coordinator, you will play a crucial role in maintaining the smooth operation of the office by managing the front desk area, greeting and screening staff and visitors for building security, and providing exceptional customer service. You will perform a variety of clerical and administrative duties, including handling phone calls, scheduling conference rooms, and managing office inventory.

Collections Specialist We are offering a permanent employment opportunity in the transportation industry at our Pennsylvania location. The role in focus is that of a Collections Specialist, an integral part of our team, who will be primarily involved in managing internal credit and collections activities for assigned customer portfolios, ensuring the smooth flow of our operations. Responsibilities • Secure updates and promises of payment relating to delinquent customer accounts through regular monitoring and execution of collections activities via phone and email communications. • Work in close coordination with the billing and accounting department to correct errors such as rebills, misapplied payments, overpayments, and freight bill corrections, leveraging imaging systems and electronic file networks. • Develop strategies involving third-party collections firms, in collaboration with the department manager and company executives, based on customer responses and payment actions. • Assist in assessing the adequacy of customer limits in context of current revenue trends through periodic review of account activities. • Facilitate resolution of short paid invoices with customers, agents, and carrier services personnel, determining invoice revisions or setting up necessary chargebacks to driver and agent unit accounts. • Provide support to the accounting department in obtaining customer payment remittance information relevant to assigned portfolio. • Utilize accounting software systems to manage accounts receivable and billing functions, enhancing the efficiency of collection processes.

Real Estate Associate We are offering a permanent employment opportunity for a Real Estate Associate in MOON TWP, Pennsylvania. This role involves a range of responsibilities within the corporate real estate sector, including consulting, brokerage, and technology solutions. The workplace is fully onsite and may require travel for work up to 2 weeks a month. Responsibilities • Consult with existing clients to lease industrial space, which includes conducting tours, preparing and evaluating lease proposals, generating reports, preparing budgets, and reviewing lease documents. • Serve as a bridge between the client and landlord representatives, ensuring accurate, effective, and timely communication among all parties. • Conduct detailed financial analyses for diverse lease transactions. • Assess the market feasibility for various real estate transactions and conduct relevant research. • Carry out administrative tasks related to business operations as needed. • Meet deadlines and complete other time-sensitive tasks. • Develop an understanding of legal contracts such as leases, licenses, and purchase agreements. • Learn and adapt to client's internal processes. • Utilize technology solutions, including ADP - Financial Services, Concur, CRM, Crystal Reports, and Data Processing to facilitate work processes. • Handle cash activities and buying processes efficiently. • Administer lease contracts, lease negotiations, and lease transactions.

Tax Preparer A CPA firm in the East of Pittsburgh area is looking for a Junior Tax Preparer. This Junior Tax Preparer is ON-SITE and temporary/temporary to hire. The Junior Tax Preparer duties include: We are seeking an experienced Junior Tax Preparer with expertise in federal, state, and local tax returns, including out-of-state filings. The ideal candidate will have a strong background in tax preparation, proficiency in Lacerte, and the ability to handle complex tax scenarios.Key Responsibilities:• Prepare and review federal, state, and local tax returns, including multi-state filings.• Accurately input tax return data into Lacerte and ensure compliance with tax laws.• Manage complex tax situations and provide expert-level tax preparation support.• Ensure timely and accurate filing of tax returns while identifying potential deductions and credits.• Stay up to date with tax regulations and changes that impact client filings.Qualifications:• Enrolled Agent (EA) or equivalent tax preparation experience.• Experience with individual and business tax returns, including multi-state tax filings.• Proficiency in Lacerte or similar tax preparation software is a huge plus If you have the appropriate background for the Junior Tax preparer role and are interested in being considered, please apply online. After applying to this accounting/finance role please CALL Accountemps immediately at 412-471-5946 to confirm your application has been received!

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7 results for Customer Service Representative in Irwin, PA

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