Robert Half has a client located in Irving, seeking an End User Support. If you are a self-starter with strong problem-solving skills and a passion for working in an innovative environment, you will thrive in this position. This an End User Support position, which is a contract to hire opportunity, is located in Irving area.
- Provide phone, webchat, and in-person support to end users and external vendors on a variety of Information Technology related issues; ~90% of the support will be via phone, basic access/minimal support to external vendors
- Research and resolve basic network (VPN, network printer), hardware, and software application problems
- Document and track the details of the problem, both status and resolution, within the help desk tracking application
- Communicates and follows-up with the user while working the problem and ensures successful and timely completion of the problem
- Provide assistance with division office moves, computer refreshes and fill-in for division IT personnel on an as-needed basis
- Administer user accounts for Active Directory and Office 365 suite including Outlook, Excel, etc.
- Microsoft Office 365 application support experience: OneNote, OneDrive, etc.
- Active Directory experience: create/delete users, password resets etc.
- Azure Active Directory experience is a plus
- Remote software: Bomgar, TeamViewer, or similar tools
- Troubleshoot VPN issues – Cisco AnyConnect