We are in the process of recruiting a Showroom Manager to join our team in Indianapolis, Indiana. As a Showroom Manager, you will be in charge of overseeing the overall operations of the showroom, including managing staff, liaising with manufacturers, and driving local consumer awareness. You will also be tasked with ensuring that our showroom delivers exceptional customer experiences.
Essential Functions:
- Manage activity and operations for additional Showroom(s) to achieve sales and market share growth through effective and efficient merchandising, marketing and operational practices in each location to support celebrated customer experiences.
- Manage showroom staffing including oversight of recruiting, training, communication, performance, and issue resolution, as well as functioning as the liaison between executive leadership and the showroom organization.
- Manage manufacturer relations for showroom(s) including scheduling representative visits for product launches, product knowledge (training) and coordinated events in relationship with all departments.
- Understand and assist in managing local market awareness to engage with local design communities driving local consumer awareness supported by an integrated calendar of events coordinated with internal sales, manufacturers, and industry partners.
- Creating a comprehensive schedule for all that allows for efficiencies in all departments.
- Support showroom planning by providing key data such as foot traffic, customer feedback, sales trends, demographics of customer base, growth opportunities, design trends and competitive analysis for each market.
- Ensure each showroom staff member is informed of and complies with all required reporting, assigned budget, safety guidelines and general company policies and procedures.
- Conduct regularly scheduled meetings with showroom staff to review company information, processes, procedures and/or assignments specific to: 1) Safety 2) General company business 3) Showroom operations 4) Product launch, merchandising, marketing and sales support as it relates to the Showroom 5) Customer service best practices 6) Product knowledge and industry trends.
- Foster a positive work environment through team building events, continuous improvement feedback and encouraging collaboration.
- Perform other related duties as assigned.
Knowledge, Skills and Abilities:
- Strong project management skills with high level of attention to detail and the ability to multitask
- Effective team leader able to instill a customer-centric approach in a safety-first environment
- Effective communication skills - written, verbal and presentation
- Ability to identify issues and risks, troubleshoot and problem solve safely and efficiently
- Experience interacting with executive leadership
Minimum Qualifications:
- 3-5 years of demonstrated strategic leadership with creative merchandising experience
- Bachelor’s Degree or direct experience in a related field required
- Experience in tile, floor coverings, home furnishings or other building supply industry
- Experience in a dealer, showroom or retail environment
- Microsoft Office – Word, Excel, PowerPoint, Outlook
- Knowledgeable in SSM, Sales Portal, PowerBI & Navigator
- Design, space planning or engineering software experience
- Ability to work independently with remote supervision