We are offering a permanent employment opportunity for a dedicated Customer Service Representative in Indianapolis, Indiana. As a Customer Service Representative, you will be primarily involved in addressing client queries and concerns in a high-volume call center environment, maintaining comprehensive records, and ensuring a smooth flow of information within the team.
Responsibilities:
• Interact with clients, addressing their questions and concerns, and providing them with accurate information.
• Effectively manage a high volume of inbound calls, maintaining a detail oriented demeanor at all times.
• Accurately document client calls, ensuring that all important details are captured and communicated to the relevant personnel.
• Utilize Microsoft Excel and Word to manage and organize data.
• Maintain a consistent schedule for managing client interactions and other tasks.
• Coordinate with attorneys and legal assistants, forwarding necessary client information for further action.
• Manage occasional walk-in clients, providing them with the necessary assistance.
• Handle daily mail and deliveries, ensuring they are correctly processed and distributed.
• Set clear expectations for clients regarding next steps, ensuring they are well informed.
• Balance customer service duties with administrative tasks such as order entry and scheduling appointments.
Responsibilities:
• Interact with clients, addressing their questions and concerns, and providing them with accurate information.
• Effectively manage a high volume of inbound calls, maintaining a detail oriented demeanor at all times.
• Accurately document client calls, ensuring that all important details are captured and communicated to the relevant personnel.
• Utilize Microsoft Excel and Word to manage and organize data.
• Maintain a consistent schedule for managing client interactions and other tasks.
• Coordinate with attorneys and legal assistants, forwarding necessary client information for further action.
• Manage occasional walk-in clients, providing them with the necessary assistance.
• Handle daily mail and deliveries, ensuring they are correctly processed and distributed.
• Set clear expectations for clients regarding next steps, ensuring they are well informed.
• Balance customer service duties with administrative tasks such as order entry and scheduling appointments.
• Proficiency in answering inbound calls, demonstrating a detail-oriented and courteous demeanor at all times.
• Prior experience in a call center customer service role is essential.
• Excellent customer service skills, with the ability to handle customer queries and complaints effectively.
• Strong data entry skills, with high levels of accuracy and attention to detail.
• Ability to manage email correspondence efficiently, ensuring timely responses and clear communication.
• Experience in handling both inbound and outbound calls, demonstrating strong communication skills.
• Proficiency in Microsoft Excel and Microsoft Word, with the ability to quickly learn other software as required.
• Experience in order entry, ensuring all details are accurately recorded and processed.
• Ability to schedule appointments effectively, managing multiple schedules and coordinating with various stakeholders.
• Prior experience in a call center customer service role is essential.
• Excellent customer service skills, with the ability to handle customer queries and complaints effectively.
• Strong data entry skills, with high levels of accuracy and attention to detail.
• Ability to manage email correspondence efficiently, ensuring timely responses and clear communication.
• Experience in handling both inbound and outbound calls, demonstrating strong communication skills.
• Proficiency in Microsoft Excel and Microsoft Word, with the ability to quickly learn other software as required.
• Experience in order entry, ensuring all details are accurately recorded and processed.
• Ability to schedule appointments effectively, managing multiple schedules and coordinating with various stakeholders.