We are seeking a highly organized and detail-oriented Administrative Assistant/Customer Service Representative (CSR) to join our team. This individual will play a critical role in supporting both administrative tasks and customer service functions. The ideal candidate will be computer savvy, self-motivated, and capable of working autonomously while managing multiple responsibilities efficiently.
Key Responsibilities:
- Perform accurate data entry and manage information using tools such as DonorPerfect and PerfectTable software.
- Utilize Excel for data organization, analysis, and reporting.
- Conduct data analytics to identify and present trends or insights as required.
- Manage and respond to email inquiries using email programs effectively.
- Make follow-up calls to customers, donors, or stakeholders as needed.
- Provide exceptional customer service by addressing inquiries, resolving issues, and maintaining relationships.
- Collaborate with internal teams to support various administrative needs.
- Proficient in Microsoft Excel and comfortable working with data and analytics.
- Familiarity with DonorPerfect, PerfectTable software, or similar platforms (preferred but not required).
- Strong computer proficiency, including email programs and other office software.
- Highly detail-oriented with excellent organizational skills.
- Ability to communicate effectively, both written and verbal.
- Self-starter who can work independently, adapt quickly, and meet deadlines.
- Prior experience in administrative support and/or customer service is an asset.
Soft Skills:
- Autonomy: Ability to manage tasks with minimal supervision while demonstrating initiative.
- Attention to Detail: Commitment to accuracy and quality in all work performed.
- Communication: Excellent interpersonal and professional communication skills.
- Customer Service: A friendly and proactive approach to addressing customer needs and concerns.
This position offers an opportunity to contribute to a dynamic team in a supportive environment. If you possess the skills and mindset described above, we encourage you to apply!