Responsibilities:
• Develop strategic vision recommendations to stakeholders for achieving effective and efficient approaches to process and project objectives.
• Work closely with Developers on requirements and testing results to ensure solutions are fully functional and approved prior to release.
• Identify and enhance business process through analysis and recommendations. Analyze and map current processes and potential future state to improve operating efficiencies.
• Apply comprehensive knowledge to identify the impact of process/product changes across multiple product lines and deliver solutions and readiness plans to clients/users.
• Collaborate with leadership across multiple organizations to drive large scale initiatives forward and implement value-add strategic solutions.
• Independently manage complex projects with multiple deliverables and timeframes, including resource allocation, release management, and cross-functional impacts.
• Act as a liaison between stakeholders to elicit, define, analyze, communicate, and validate requirements for changes to existing business processes, policies, technology, and information systems to alleviate business issues.
• Cooperate with other project areas such as IT, Operations, and Product Management to coordinate interdependencies and resolve issues. Proactively identify and manage risks.
• Evaluate and recommend alternative methods and explore the adaptation of policies, procedures, standards, techniques, materials, and equipment to provide the best solution and gain overall operating efficiencies.
• Recommend/Initiate process redesign ideas to improve productivity including accurate reporting.
• Lead Quality Assurance efforts for all solutions, including test plan creation and issue tracking, lead troubleshooting efforts, issue analysis, and communication of resolution.
• Lead root cause analysis and resolution of complex business problems and recommend solutions to management to enable the organization to achieve goals.
• Demonstrated experience as a Business Analyst in shared services.
• Comprehensive understanding of shared services concepts and methodologies.
• Robust analytical skills with the ability to gather, organise, analyse, and disseminate significant amounts of information with attention to detail and accuracy.
• Proficiency in using business intelligence (BI) tools and data-driven decision-making capabilities.
• Exceptional verbal and written communication skills to effectively interact with stakeholders.
• Ability to facilitate workshops and effectively manage group dynamics.
• Proven ability to work collaboratively in a team environment.
• Ability to handle multiple tasks, prioritise and meet deadlines.
• Strong problem-solving skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses.
• High level of integrity and dependability with a strong sense of urgency and results-orientation.
• Bachelor's degree in Business Administration, Finance, or a related field is required.
• Certification or detail oriented training in Business Analysis or a related field would be a plus.
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