We are seeking a Customer Service Representative to join our team. Based in Hicksville, New York, this role plays a crucial part in our operations, managing customer inquiries, ensuring accurate record keeping, and facilitating smooth data entry processes. This position offers a contract to permanent employment opportunity within our industry.

Responsibilities:

• Professionally and promptly address incoming customer calls

• Uphold outstanding customer service standards within a call center setting

• Secure accurate and efficient data entry for all customer interactions

• Manage email communications with customers, providing prompt and suitable responses

• Handle both incoming and outgoing calls, upholding a high degree of professionalism

• Use Microsoft Excel and Microsoft Word to keep customer records and process information

• Accurately input customer orders into the system

• Arrange appointments for customers when required

• Supervise and manage customer accounts, implementing appropriate actions as needed.

• Demonstrable experience or skills in Answering Inbound Calls
• Proficiency in Call Center Customer Service
• Proven record of excellent Customer Service
• Ability to perform Data Entry tasks with accuracy
• Experience in Email Correspondence
• Skilled in handling both Inbound and Outbound Calls
• Proficiency in Microsoft Excel
• Proficiency in Microsoft Word
• Proficiency in Order Entry
• Experience in scheduling appointments

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.