We are looking for a highly skilled and motivated System Administrator to oversee and optimize our IT infrastructure. This role involves managing identity systems, securing endpoints, monitoring networks, and providing technical support to ensure seamless operations. Based in West Bend, Wisconsin, this is an on-site position requiring a proactive approach to system management and problem resolution.<br><br>Responsibilities:<br>• Manage and maintain Microsoft Entra ID (Azure AD) and Active Directory, including user provisioning, group policies, and access controls.<br>• Configure and deploy endpoint management solutions using Microsoft Intune, ensuring compliance and performance for Windows 11 devices.<br>• Monitor IT systems and automate workflows using tools like Pulseway to ensure system efficiency and reliability.<br>• Provide technical support and resolve issues through Jira Service Management or similar helpdesk platforms.<br>• Troubleshoot and optimize network performance using CatchPoint and ensure uptime through proactive monitoring.<br>• Administer secure web and application delivery platforms such as Akamai to maintain system security.<br>• Implement cloud security measures and data protection policies using Netskope.<br>• Manage endpoint detection and response tools like CrowdStrike Falcon to safeguard against threats.<br>• Conduct security awareness training and phishing simulations using KnowBe4 to enhance organizational cybersecurity.<br>• Create and maintain clear system documentation, procedures, and knowledge base articles for internal use.
We are looking for a skilled Systems Administrator to join our team on a long-term contract basis in Menomonee Falls, Wisconsin. In this role, you will be responsible for ensuring the smooth operation of virtualized environments, maintaining server infrastructure, and implementing secure backup solutions. This position offers a flexible work schedule of 16–24 hours per week, making it ideal for professionals seeking a part-time yet impactful opportunity.<br><br>Responsibilities:<br>• Manage and support virtualized environments, including Hyper-V and VMware, to ensure optimal performance.<br>• Administer Dell and HP servers, ensuring their reliability and efficient operation.<br>• Implement and maintain secure backup solutions to protect critical data.<br>• Monitor and troubleshoot server and network issues to minimize downtime.<br>• Configure and maintain Active Directory to manage user access and system policies.<br>• Support Microsoft Windows Server and Windows 10 environments to ensure seamless functionality.<br>• Collaborate with team members to optimize Citrix technologies for user access and application delivery.<br>• Document system configurations, updates, and procedures to ensure transparency and continuity.<br>• Regularly evaluate system performance and recommend improvements to enhance efficiency.<br>• Provide technical expertise and assistance to resolve escalated issues.
<p>We are looking for a Systems Administrator to support daily IT operations and deliver dependable technical solutions for users in Germantown, Wisconsin. This role combines hands-on troubleshooting, system configuration, product support, and project participation, making it ideal for someone who is comfortable balancing operational support with technical ownership. The successful candidate will help maintain reliable infrastructure, resolve escalated issues, and contribute to a smooth technology experience across the organization.<strong> This opportunity offers a hybrid schedule; candidate's must be local to the Greater Milwaukee area. </strong></p><p><br></p><p>Responsibilities:</p><p>• Resolve escalated support incidents by investigating technical problems, identifying root causes, and delivering timely solutions that meet service expectations.</p><p>• Handle advanced service requests that require strong judgment, technical knowledge, and tailored support across systems and devices.</p><p>• Build, configure, and prepare equipment such as desktop workstations, network hardware, cameras, entry-level servers, and printers for deployment.</p><p>• Coordinate incoming and outgoing hardware shipments while keeping inventory records accurate and up to date.</p><p>• Track technology assets, perform routine inventory checks, and help ensure the availability of equipment and replacement parts.</p><p>• Provide both remote and onsite technical assistance, responding professionally to service needs and restoring functionality as quickly as possible.</p><p>• Support employee onboarding and offboarding by setting up accounts, devices, and access while ensuring secure transitions for departing staff.</p><p>• Serve as the primary technical owner for assigned products, maintaining documentation, overseeing updates, and managing ongoing performance and issue resolution.</p><p>• Contribute to both customized and repeatable project work by completing assigned deliverables and supporting implementation activities.</p><p>• Participate in an on-call rotation to address urgent after-hours issues and help maintain system stability and business continuity.</p>
1. On-going business customer advocate monitoring product quality, delivery, customer complaints, issues and opportunities.<br>2. Respond timely to all customer calls, emails, phone calls.<br>3. Review, research, and enter new purchase orders as they are received.<br>4. Manage web data in conjunction with the Accounts Receivable team.<br>5. Support the plants and the sales team with various requests related to sales reports and web support.<br>6. Create and track RMA’s for quality issues.<br>7. Assist Accounts Receivable with the creation credit memos.<br>8. Assist in the completion of the annual Customer Service Satisfaction Survey.<br>9. Proactively contact customers regarding issuance of purchase orders and follow-up on all delinquent purchase orders.<br>10. Pursue payments for overdue invoices.<br>11. Provide backup support by filling in when team members are out of the office.<br>12. Assist with monthly inventory counts and entering inventory as needed.<br>13. Assist in monitoring stock and submitting material requisitions for inventory received from sister sites and outside vendors.
We are looking for a dedicated Customer Service Representative to join our team in Waukesha, Wisconsin. In this Contract to permanent position, you will play a vital role in ensuring customer satisfaction by addressing inquiries and resolving issues efficiently. This role is ideal for someone who thrives in a fast-paced environment and enjoys building strong relationships with clients.<br><br>Responsibilities:<br>• Respond promptly to incoming customer inquiries through various communication channels.<br>• Provide accurate information about products and services to assist customers effectively.<br>• Process orders and ensure all data entry tasks are completed accurately.<br>• Address and resolve customer concerns to maintain high levels of satisfaction.<br>• Handle inbound and outbound calls while maintaining professionalism and empathy.<br>• Collaborate with team members to improve customer service processes.<br>• Keep detailed records of customer interactions for future reference.<br>• Escalate complex issues to the appropriate department or supervisor when necessary.<br>• Stay informed about company policies and updates to provide consistent support.<br>• Contribute to the overall success of the team by meeting individual performance goals.
We are looking for a highly motivated Customer Service Representative to join our team in Shawano, Wisconsin. This contract position is ideal for individuals with excellent interpersonal skills and a passion for delivering exceptional service. The role involves engaging with customers, processing applications, and ensuring smooth communication across various channels.<br><br>Responsibilities:<br>• Process customer applications accurately and efficiently, ensuring all required information is captured.<br>• Provide timely and detail-oriented responses to inbound and outbound customer inquiries.<br>• Maintain detailed records of customer interactions and transactions using internal systems.<br>• Manage order entry tasks, ensuring data accuracy and adherence to established procedures.<br>• Deliver outstanding service by addressing customer needs and resolving issues effectively.<br>• Collaborate with team members to improve customer service processes and workflows.<br>• Handle a high volume of calls in a call center environment while maintaining a focus on accuracy and quality.<br>• Uphold the organization’s mission and values in every interaction, particularly within the non-profit sector.
<p>Robert Half is partnering with a manufacturing client in the recruiting for an Customer Service Representative to join their team due to growth focused on the order fulfillment process. In this role, you will be responsible for managing the end-to-end order workflow, from entering and processing sales orders to ensuring inventory availability, coordinating purchases when inventory is low, preparing quotes, and tracking shipments to guarantee timely delivery. This position bridges the gap between sales, operations, and customers to deliver excellent service and accurate order execution.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Enter and process sales orders promptly, ensuring accuracy and alignment with current inventory levels.</li><li>Monitor inventory availability; coordinate with purchasing to reorder products as needed.</li><li>Provide quotes to customers, answer product or order-related inquiries, and deliver timely follow-up.</li><li>Track orders from entry through shipment and delivery, proactively informing customers of status updates or delays.</li><li>Liaise with warehouse, shipping, and purchasing teams to resolve issues and ensure on-time fulfillment.</li><li>Maintain comprehensive customer order files and document all communications for each transaction.</li><li>Work with the sales department to clarify customer requirements and confirm contract terms.</li><li>Investigate and resolve customer concerns related to orders, shipments, or inventory with professionalism.</li><li>Support process improvements to streamline order entry, inventory tracking, and customer communications.</li></ul>