<p><strong>Tier 2 Deskside / Systems Technician</strong></p><p><br></p><p><strong>Location</strong></p><p>Onsite – Rockville, MD <strong>or</strong> Bluemont, VA</p><p>(Some travel required between sites)</p><p><br></p><p><strong>Overview</strong></p><p>We are seeking a qualified, customer‑focused Tier 2 Deskside / Systems Technician to provide 24x7x365 operational IT support in a secure, enterprise environment. This role supports end users through on‑site deskside assistance, system administration tasks, and coordination with senior technical teams. The ideal candidate thrives in fast‑paced environments, communicates effectively with end users, and demonstrates strong troubleshooting and organizational skills.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Onsite / Limited Remote Support</strong></p><ul><li>Serve as a primary point of contact for on‑site deskside support, including break/fix and operational activities for desktop and laptop systems</li><li>Deploy, configure, and support Windows 10 and Windows 11 devices in a non‑disruptive manner</li><li>Provide Tier 2 support and partner with Tier 3 teams for escalations, changes, and upgrades</li><li>Support IT operations during practice, mock, and live continuity (DR/COOP) exercises</li><li>Communicate clearly with end users and project stakeholders, providing timely status updates</li><li>Perform configuration and deployment of laptops, desktops, thin clients, and mobile devices</li><li>Assist with procurement, deployment, tracking, and disposal of hardware and software assets</li><li>Maintain accurate documentation and update records in the ITSM system</li></ul><p> <strong>Systems & Operations Support</strong></p><ul><li>Support a high‑availability enterprise environment, following best practices for redundancy and virtualization</li><li>Perform routine system maintenance including software updates, backups, and recovery tasks</li><li>Review systems regularly for critical patches, security updates, and readiness for exercises or threat events</li><li>Provide on‑call after‑hours support when required for production system issues</li><li>Document all work in ServiceNow, meeting time‑to‑resolution and documentation standards</li><li>Escalate unresolved issues appropriately and collaborate with leadership when solutions are unclear</li><li>Act as on‑site technical “hands” for remote network or systems support activities</li></ul>
<p>Robert Half is seeking an exceptional Executive Assistant to serve as a strategic partner to a Baltimore, MD based CEO. This is not a traditional executive support role — it is a high-impact position at the center of the organization, designed for someone who thrives in fast-paced, high-performance environments and operates with sound judgment, discretion, and precision.</p><p><br></p><p>The ideal candidate brings experience from consulting, private equity, investment banking, or a similarly rigorous financial services environment. You understand executive-level expectations, anticipate needs before they arise, and are comfortable operating with urgency, complexity, and absolute confidentiality. Frequent travel with the CEO will be required. </p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Act as a true right hand to the CEO, managing priorities, time, and focus with strategic awareness</li><li>Coordinate complex domestic and international travel, frequently accompanying the CEO to meetings, conferences, and investor engagements</li><li>Prepare detailed briefing materials, itineraries, and background research in advance of meetings</li><li>Manage a dynamic calendar across multiple time zones, balancing internal priorities, board obligations, and external stakeholders</li><li>Serve as a gatekeeper and liaison to senior executives, board members, investors, and external partners</li><li>Draft and edit high-level correspondence, presentations, and internal communications</li><li>Track key action items and ensure follow-through across leadership teams</li><li>Assist with board meeting preparation, materials compilation, and logistics</li><li>Support special projects and strategic initiatives as needed</li></ul><p><br></p><p><br></p>
