We are offering an exciting opportunity for a PC Support Technician in the retail clothing and accessories industry. The position is based in Goodlettsville, Tennessee. As a PC Support Technician, you will be tasked with responsibilities pertaining to troubleshooting, maintenance, and software and hardware diagnosis.
Responsibilities:
- Actively participate in multiple IT teams to analyze, develop, test, and deliver flexible desktop computing technologies within an enterprise desktop environment and architecture.
- Developing and maintaining technical procedures and troubleshooting guidelines for internal use in setup, installation, and configuration of desktop hardware and software.
- Play a crucial role in diagnosing and resolving complex 2nd and 3rd level problems with business applications, networking, and hardware in the corporate office, distribution centers, and remote fields.
- Assist in creating strategy recommendations, designing, and implementing computer systems or programs, and corresponding policy development to meet current and future business needs.
- Manage the technical design, documentation, testing, creation or modification, and maintenance procedures surrounding OS image development, updating, and patching.
- Actively work within the IS organization to maintain and improve the operating systems and application software imaging process, software packaging, software distribution, and patch management.
- Design, test, and deploy enterprise image configurations for the organization to meet business requirements.
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