<p><strong>About the Role:</strong></p><p>Are you fluent in RPG, CL, and the mystical language of green screens? Do you dream in fixed-format code and occasionally wonder why the AS400 is still running everything important in the world? If so, we need you!</p><p><strong>Responsibilities:</strong></p><ul><li>Develop, maintain, and enhance AS400 applications (because yes, they still exist—and they’re mission-critical).</li><li>Collaborate with business teams to turn requirements into elegant, old-school magic.</li><li>Debug issues like a detective in a world where the clues are all in uppercase.</li></ul><p><strong>Requirements:</strong></p><ul><li>Strong experience with AS400/iSeries programming (RPG, CL, DB2).</li><li>Ability to work independently and occasionally explain to younger developers what a “green screen” is.</li><li>A sense of humor—because you’ll need it when someone asks, “Can’t we just move this to the cloud?”</li></ul><p><strong>Why Join Us?</strong></p><ul><li>Competitive salary and benefits.</li><li>Work with technology that’s older than some of your coworkers—but still more reliable.</li><li>Be the hero who keeps the legacy alive while everyone else is chasing microservices.</li></ul><p><strong>Apply Today!</strong></p><p>If you’re ready to keep the AS400 humming and prove that old-school is still cool, send us your resume. Bonus points if you can tell us your favorite RPG joke.</p>
<p>We are looking for a skilled Programmer Analyst to join a growing team in the Gilford, NH area. This role is ideal for someone who excels in designing and supporting systems, delivering technical solutions, and collaborating closely with users to resolve issues. As part of our dynamic team, you will play a vital role in developing and maintaining software systems that support multi-environment, multi-divisional, and multi-national operations.</p><p><br></p><p>Responsibilities:</p><p>• Design, develop, and implement software solutions tailored to multi-environment, multi-divisional, and multi-national business needs.</p><p>• Collaborate with users to analyze system issues and provide effective resolutions.</p><p>• Manage projects from initial concept to completion, ensuring accuracy and adherence to timelines.</p><p>• Create and maintain technical documentation for all development activities and system processes.</p><p>• Provide support for financial systems, including troubleshooting and optimizing functionality.</p><p>• Utilize programming languages such as RPG/400, MySQL, and DB2 to enhance system performance.</p><p>• Work with Enterprise Resource Planning (ERP) systems</p><p>• Analyze business requirements and translate them into technical solutions.</p><p>• Leverage Microsoft Office tools and Visual Basic to create financial analysis tools.</p><p>• Support development and functionality on IBM iSeries and AS400 platforms.</p>
<p>We are looking for a Vendor Management Analyst to join our team in Bedford, NH, on a long-term contract basis. In this role, you will oversee the evaluation and management of third-party vendors to ensure compliance with industry regulations and organizational standards. This position offers an excellent opportunity to work within the banking sector, collaborating with stakeholders and addressing vendor-related risks to maintain operational excellence.</p><p><br></p><p>Responsibilities:</p><p>• Conduct thorough due diligence and regular reviews of third-party vendors to ensure adherence to compliance standards.</p><p>• Collaborate with the Risk & Compliance team to align third-party risk management practices across the organization.</p><p>• Assess vendor-related risks and provide recommendations to mitigate potential issues.</p><p>• Build and maintain strong relationships with external vendors and internal teams to facilitate smooth operations.</p><p>• Prepare detailed reports and presentations on vendor performance, risk assessments, and compliance findings for leadership review.</p><p>• Monitor vendor activities to identify and address fraud-related risks.</p><p>• Implement anti-money laundering (AML) practices and ensure vendors comply with regulatory requirements.</p><p>• Perform compliance risk assessments and evaluate vendor adherence to FFIEC guidelines.</p><p>• Develop strategies to identify and prevent potential fraud in vendor activities.</p><p>• Support issue resolution processes by coordinating with vendors and internal departments.</p>
Technical Support Team Lead<br>Location: Auburn, NH<br>Level: Experienced / Non‑Manager<br>Overview<br>The Technical Support Team Lead provides day‑to‑day operational oversight and acts as an extension of the Technical Support Manager. This role helps coordinate NOC/Technical Support activities, ensures SLA adherence, manages escalations, and drives consistency across support and remote monitoring operations related to customer wireless/DAS environments.<br>The Team Lead serves as a key decision point during daily operations, guiding team members, monitoring ticket flow, and ensuring timely communication and issue resolution.<br>Key Responsibilities<br><br>Support daily management of support operations, including ticket queues, monitoring tasks, and incident response.<br>Provide operational leadership to ensure work is prioritized in line with SLAs and business needs.<br>Serve as a primary escalation point for high‑priority or high‑impact customer issues.<br>Monitor SLA compliance, response times, and overall support quality.<br>Coordinate workload distribution and coverage during business hours and critical events.<br>Provide direction, guidance, and mentoring to support team members.<br>Track and manage critical customer issues through resolution, including communication and follow‑up.<br>Collaborate with internal teams (Development, DevOps, QA) to drive timely issue resolution.<br>Assist with refining and documenting support processes, workflows, and operational standards.<br>Contribute to reporting on support effectiveness, incident trends, SLA risks, and recurring issues.<br>Participate in post‑incident reviews and help identify corrective and preventative actions.<br>Ensure customer communications are clear, timely, and consistent.<br>Handle customer data, including PII, with appropriate security practices.<br>Work additional hours as needed to support SLA‑driven or time‑sensitive events.<br><br>Requirements<br><br>Degree in Computer Science, IT, Engineering, or equivalent experience.<br>5+ years in technical support, NOC operations, or software support.<br>Experience in a lead, senior, or acting supervisory capacity within a support organization.<br>Strong understanding of support operations, escalation management, SLAs, and customer‑impact prioritization.<br>Working knowledge of networking concepts, Linux systems, and software support workflows.<br>Proven ability to make operational decisions without direct managerial authority.<br>Strong organizational skills and ability to manage competing priorities.<br>Excellent verbal and written communication.<br>Ability to work independently while aligning with leadership direction.<br>High degree of flexibility and stress tolerance.