We are on the hunt for a skilled Customer Service Logistics Representative, primarily focused on providing outstanding service to our clients and facilitating smooth operations within our warehouse distribution center. This role is based in Gardena, California, 90248, United States. The job scope includes managing customer inquiries, coordinating warehouse activities, and ensuring accurate data entry. This role offers a long term contract employment opportunity.
Responsibilities:
• Deliver top-notch customer service, addressing inquiries and resolving issues in a timely and efficient manner.
• Oversee and coordinate tasks within the warehouse distribution center to ensure seamless operations and prompt order fulfillment.
• Accurately process and enter data related to customer service and warehouse operations.
• Develop and prepare reports, analyze data, and craft presentations using Microsoft Excel, Word, and PowerPoint.
• Utilize the Warehouse Management System (WMS) for efficient inventory management, order processing, and shipping/receiving operations.
• Collaborate effectively with cross-functional teams to optimize processes and enhance overall efficiency.
• Remain adaptable and maintain productivity during high-volume periods and flexible working hours.
• Display excellent communication and interpersonal skills in English, bilingual proficiency is advantageous but not required.
• Proven experience in a call center customer service environment.
• Exceptional customer service skills, with a focus on delivering high-quality service to all customers.
• Proficiency in data entry, ensuring accurate and efficient input of information.
• Ability to handle email correspondence effectively, responding to customer inquiries and concerns in a timely and detail-oriented manner.
• Proficient use of Microsoft Excel and Microsoft Word for data management and documentation.
• Demonstrated ability to perform order entry tasks, ensuring all customer orders are accurately recorded and processed.
• Proven ability to schedule appointments, managing customer schedules efficiently.
• Ability to perform data entry tasks with high levels of accuracy and speed.